Can't play multiplayer.

[PotatoEater]

When i try to go to multiplayer it checks the best region for me, but its unable to ping regions. Any solutions?

[feauxen]

Just want to add that I'm having the exact same problem in America, so the problem isn't related to AWS.

[bleck9999]

I also get a "timed out while connecting"
It finds the server then gets stuck on connecting until a connection timed out error comes up.

Originally posted by bribrobot:

Can you try this via cmd (if on windows, hit WINDOWS KEY + R, type "cmd", hit enter):

ping 52.94.2.134

Does that give replies?

Yes it does, and judging by the ping response time (avg 82-83ms) both ingame and powershell that appears to be USEast, but me being in EUWest it selects that one, I've checked and nothing seems to be blocking connections.
Help.

[Baryonyx]

Same thing here for me.

[Edited]

Yes!I have the same problem

[bribrobot]

Hey gang! Sorry to hear so many of you are having trouble connecting to multiplayer! It sounds like there are a few different issues people are talking about (auto-ping failures, wrong region selection, and failures during the actual attempt to connect to the server).

Since I'm currently working on some changes to how we connect to multiplayer, now would be a perfect time to test some stuff out with you--

Whoever is interested in helping me sort out what these issues are (and try out the new system beta early), can you email me [e-mail] with this info:

1. What platform are you on (Windows, OS X, or Linux with Steam Play)?
2. Does multiplayer NEVER connect for you, or only fail sometimes?
3. Did multiplayer ever previously work for you? E.g. when we released 1v1 duels?
4. If you override your desired region under Settings -> Multiplayer Region, does it work?
5. What country are you located in? (Asking only since some countries have nationwide firewalls that block certain traffic)
6. Do you have any third-party firewalls or antivirus on your computer (Norton, McAffee, Symantec)? Does the game connect if you temporarily disable those?
7. Try this via cmd (if on Windows, hit WINDOWS KEY + R, type "cmd", hit enter):
ping 52.94.2.134

What does that respond with ?

Thanks if any of you have a moment to let me know, otherwise hopefully the changes we do will help get you all connected shortly!

[bribrobot]

@PotatoEater it sounds like you might be seeing a different issue from some of the others here. Since your pings aren't reaching the server, the solution I'd like you to try: override your region using Settings -> Multiplayer Region. Does it connect to a game then?

It could be that your internet service provider blocks the ping protocol (e.g. some ISPs only allow http/https traffic).

[bribrobot]

Ohooooooo! Looks like we might have found the issue, anyone who had trouble connecting to EUWest in the last few days -- bleck9999, Baryonyx, ZeTTa31. There was a game server that was stuck open for the last three days, but in a broken state, so it was causing lots of people to have trouble connecting.

Try it again now, and let me know if that fixed it!

[bribrobot]

I wrote a quick update on the EUWest specific issue: https://steamcommunity.com/games/597170/announcements/detail/1698316533544432211

If anyone's still having troubles connecting, email us and let's sort it out!

[Doomguy]

Did you try restarting Steam? Worked for me.

[Baryonyx]

bribrobot, yes it worked! Thanks a lot!

[Edited]

Oh yes, it worked. Thank you!!!