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No. It was a flat plain.
Oh, right. It was a custom battle against giants. That explains it.
It's just a waste to let them sit there, your melee units get chewed up while your DPS line is twiddling their thumbs.
In the case of tall units, I find that it's fine and friendly fire isn't much of an issue for guns.
This goes for every gun unit in the game, they use the same mechanics. Sometimes you can get them to shoot over the heads of your melee line but that requires terrain giving your gunners elevation over your melee line. However then you're dealing with potential friendly fire, and it's still not optimal firing.
So you had it right, you should let them open up shots starting the battle, when you enter the melee phase your gunners should be moving to new positions either to shoot your enemies in the back or to setup new firing lines while you pull back your melee lines to open the enemy up to more gunfire.
Archers bypass this by having firing arcs, but I find they tend to have much higher friendly fire rates. It depends on the unit and your faction, some factions have archers and abilities better at avoiding archer friendly fire than others.
Artillery is the exception where there's not really a distinct difference between "arrows or guns", it all depends on what their firing arcs are, and you have gunpowder cannons of various arcs, as well as Balistae with different arcs. Some artillery can easily fire over the heads of your melee units, others are horrible at it. Terrain is very important for artillery, and can modify their arcs much more considerably than for infantry.
In general, Armor Piercing and Anti-Large artillery tends to be harder to aim into crowds of your own troops, but that's not always the case.
Archers can have friendly fire issues, but it's much less likely with guns.
This is becoming increasingly important in this day and age.
But the best way to use them is chevron or checkboard formation. Chevron works best as it allows gunners to fire into the sides of enemies, causing even more morale loss & bypassing shield block.
They generally refuse to fire if an ally blocks their sight, so i'd leave fire at will on (they'll on occassion still hit yours, but not too badly). It's only really some explosive artillery that'll blast your line into oblivion if you let them.
Tl;dr: they can still shoot at anything that's not engaged in melee, even on flat ground, the shots arc a fair bit.
Can even do it against large infantry over small infantry, such as dwarfs firing over their infantry line at Big 'Uns.
Or just believe in what you're told about yourself. We do live in a benevolent society looking out for everyone's best interests after all.