Ac origins freezing

[PhanToMM]

I have a problem,i downloaded the game in my new pc ,its loading ok but when i enter in the game and play for a minute or two its just freezes and i need to force close the game from steam or task manager any help here? I have an Rx580 with an ryzen 5 3600 please help me,i did all the things that i found in all forums and nothing works,it is from the windows or something ? When its freezes i can still hear the sound in the game but nothing else.

[Volcz]

Are you running Windows 11 24H2? If so, it seems that update has broken the game for everyone

[Ubi-Vinci]

Hey valcuionut1998,

Apologies for the late reply and sorry to hear it Assassin's Creed Origins crashes on your PC.

Please make sure you have updated drivers for your GPU. Check also available updates for your motherboard - AMD chipset drivers, new BIOS, audio drivers.

Do not update the BIOS by yourself if you are not 100% sure how to do it. Ask someone for assistance.

Can you share with us the game's installation path and Windows full version build (type WinVer in the Start menu and press Enter).

Disable ALL 3rd party, unnecessary applications running in the background, especially 3rd party overlays:
Clean boot:
Disabling background applications on PC[www.ubisoft.com]

[Akio]

Originally posted by Ubi-Vinci:

Hey valcuionut1998,

Apologies for the late reply and sorry to hear it Assassin's Creed Origins crashes on your PC.

Please make sure you have updated drivers for your GPU. Check also available updates for your motherboard - AMD chipset drivers, new BIOS, audio drivers.

Do not update the BIOS by yourself if you are not 100% sure how to do it. Ask someone for assistance.

Can you share with us the game's installation path and Windows full version build (type WinVer in the Start menu and press Enter).

Disable ALL 3rd party, unnecessary applications running in the background, especially 3rd party overlays:
Clean boot:
Disabling background applications on PC[www.ubisoft.com]

Hi, can you help me how to solve freezing problem after updating windows 24H2 ?
My laptop is Lenovo LOQ intel core i5 13450HX, ram 24gb, rtx3050. Everything is updated for now.

[Ubi-Vinci]

Hey Kingpin,

Sorry to hear it Assassin's Creed Origins stopped working on your PC after updating Windows 11 to the 24H2 version.

You can try to reinstall the game and Ubisoft Connect and try some general PC troubleshooting steps - Troubleshooting technical issues on PC[www.ubisoft.com] however crashes on 24H2 are reported by more players.

I would advise you to consider a rollback to the stable Windows 11 23H2 version, if the game worked on it correctly and wait for a few weeks for the 24H2 fixes.

You can keep an eye on posts related to issues with Windows 11 24H2 and when you see it's safe to upgrade, go for it.

[fredffc]

I'm using the 24h2 update and the game really freezes. But only the Connect version!!! I downloaded an "alternate version" and is working flawless, perfect. So I don't know if the culprit is the windows update, really don't know, your launcher only gets worse and worse. Please, make another one, the Connect is quite bad, it manage to get worse than the one from Epic, shame...
Thanks

[NIKopol]

Originally posted by Ubi-Vinci:

I would advise you to consider a rollback to the stable Windows 11 23H2 version, if the game worked on it correctly and wait for a few weeks for the 24H2 fixes.

You can keep an eye on posts related to issues with Windows 11 24H2 and when you see it's safe to upgrade, go for it.

Please remove Denuvo or make a patch for a game, "Alternative free game version" works perfect on 24H2.

We cant go back to 23H2 bcs we have a new PCs and Microsoft allows to download only 24H2 for new PCs.

[Ubi-Vinci]

Hello everyone.

Sorry to hear it Ubisoft Connect does not meet your expectations.

Simply put, no, there is no way to bypass Ubisoft Connect to launch most of our games purchased on Steam.

Our teams are already looking why we notice more frequent crashes on Windows 11 24H2 and how this can be resolved. I will pass your feedback on to them.

[NIKopol]

Originally posted by Ubi-Vinci:

Hello everyone.

Sorry to hear it Ubisoft Connect does not meet your expectations.

Simply put, no, there is no way to bypass Ubisoft Connect to launch most of our games purchased on Steam.

Our teams are already looking why we notice more frequent crashes on Windows 11 24H2 and how this can be resolved. I will pass your feedback on to them.

Please fix the game and before you doing it, stop selling it at least for Windows 11 users.

The 24H2 update is rolling out every day and you need to fix your game before 100% of PCs get this update.

You were informed about this bug more than two months ago, what are you doing there for so long?

Where is the guarantee that some "25H2" update in the future will not break the rest of your games? How can we trust you after this and buy your games?

[evenas98]

I urge everyone still on 24H2 and is having this or similar issue to report it to Ubisoft support, as that will help get their attention more than posting on reddit/steam.

Link for submitting ticket:
https://www.ubisoft.com/en-gb/help/contact

What's needed of info:
A description of at which point in the game the bug appears
The steps needed to reproduce the issue.
Any workaround found to solve the issue.
Additional information such as images or videos.

They will maybe ask you to follow instructions posted in this link, Try these steps and make sure to include in the ticket.
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047

They will also most likely want you to generate the Dxdiag and MSinfo files required for further investigation.

https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/generating-a-directx-diagnostic-report/000078583

https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/generating-a-microsoft-system-information-report/000078753

Please send them to Ubisoft by following the instructions in the following link: https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/submitting-files-to-ubisoft-support/000063176

Also, please include the Ubisoft Connect logs that can be found in the Ubisoft Connect installation path, in the Logs folder - launcher_log, network_info and service_log.
The default path would be:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\Logs

[evenas98]

Originally posted by evenas98:

I urge everyone still on 24H2 and is having this or similar issue to report it to Ubisoft support, as that will help get their attention more than posting on reddit/steam.

Link for submitting ticket:
https://www.ubisoft.com/en-gb/help/contact

What's needed of info:
A description of at which point in the game the bug appears
The steps needed to reproduce the issue.
Any workaround found to solve the issue.
Additional information such as images or videos.

They will maybe ask you to follow instructions posted in this link, Try these steps and make sure to include in the ticket.
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047

They will also most likely want you to generate the Dxdiag and MSinfo files required for further investigation.

https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/generating-a-directx-diagnostic-report/000078583

https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/generating-a-microsoft-system-information-report/000078753

Please send them to Ubisoft by following the instructions in the following link: https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/submitting-files-to-ubisoft-support/000063176

Also, please include the Ubisoft Connect logs that can be found in the Ubisoft Connect installation path, in the Logs folder - launcher_log, network_info and service_log.
The default path would be:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\Logs

Well, i have been in contact with ubisoft support, tried alot of fixes to no avail, they escalated the case but it seems like their dev team is not going to be using any resources on this game as it's now too old...
Told me to keep an eye for microsoft updates for a potential fix 🙃

[wegiel87]

Same problem here boght AC origins today and cant play cuz of freez all the time if will find a solution pls share it wih us. And forgot to say yes Windows 11 24H2. Regards.