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I can see our teams are aware of this issue. As you'll perhaps know, the game has no active development happening at the moment, so a fix for this issue from our end is unlikely.
If anyone else faces this issue, I can certainly recommend following Spacehamster's excellent advice of trying again. In addition, I see some players have shared some workarounds at this Reddit thread, which other players have seen success with.
My apologies that I'm not able to help more directly with this issue! Let me know if there's any further thoughts or questions from anyone :)
- Ubisoft Support
Yet you still have this game on sale known about the game breaking bug.
How about fixing it instead of us having to have a pot luck workaround.
Thank you for kindly taking the time out to share this feedback with us.
If there is anything else we can help with, just let us know.
- Ubisoft Support