Crush game to deskop ay Speak to Aya at the Paneion

[dcz333]

Hi i have many crush at this game and no clue what happen and why..
After defeat boss im climing to Paneion, movie goes on and game shut down.

[76561199206860816]

Originally posted by dcz333:

Hi i have many crush at this game and no clue what happen and why..
After defeat boss im climing to Paneion, movie goes on and game shut down.

Hey dcz333!

I'm sorry to see you are experiencing crashes in the game.

Could you please tell me what OS you are using? I would also advise that you follow the stesp from this {LINK REMOVED} article to see if it helps in any way!

-Ubisoft Support

[dcz333]

Originally posted by Ubi-Akatsirin:

Originally posted by dcz333:

Hi i have many crush at this game and no clue what happen and why..
After defeat boss im climing to Paneion, movie goes on and game shut down.

Hey dcz333!

I'm sorry to see you are experiencing crashes in the game.

Could you please tell me what OS you are using? I would also advise that you follow the stesp from this article [www.ubisoft.com] to see if it helps in any way!

-Ubisoft Support

Yes
Lenovo IdeaPad-100
Intel(R) Core(TM) i5-4288U CPU @ 2.60GHz, RAM 8,00 GB, Windows 10 Home, NVIDIA GEFORCE 920MX
I was sended all crush reports.

[76561198885856812]

Hello dcz333,

Thank you for the update.

Regretfully, your laptop is under the minimum requirements, and that would be the reason that your game keeps crashing, I'm afraid.

You can find the minimum requirements in {LINK REMOVED}this dedicated article.

However, as you were able to run your game before, could you please contact our team on our {LINK REMOVED} Support Site?
Please attach both of the following system files:

• {LINK REMOVED}DXDIAG
  
• {LINK REMOVED}MSINFO

Our team will be more than happy to look into this case. Please keep in mind, however, that with specifications under minimum requirements, our team will have limited options to troubleshoot.

If you have any additional questions, please let us know.

- Ubisoft Support

[dcz333]

Thanks, done all and sended at site.

[Ubi_TheBerry]

Originally posted by dcz333:

Thanks, done all and sended at site.

Thanks dcz333, we'll be back in touch when we can to hopefully see what else we can suggest!

- Ubisoft Support

[50.CalSmoke018]

me too i crash every time in cutscene on same quest and i have rtx 4090 Aorus ,i7 13700k i mean for real ?

[76561199207623170]

Originally posted by 50.CalSmoke:

me too i crash every time in cutscene on same quest and i have rtx 4090 Aorus ,i7 13700k i mean for real ?

Hi there!

I am sorry that the game is crashing for you as well!

Could you give us a little more information about your setup?

Thanks!

- Ubisoft Support

[Veles85]

The game goes to the desktop at the Lizard Mask task, so it is every time ;-( CPU: i5 10100F GTX 1660 Super GPU, 531.41 driver windows 10

[Veles85]

Originally posted by Veles85:

The game goes to the desktop at the Lizard Mask task, so it is every time ;-( CPU: i5 10100F GTX 1660 Super GPU, 531.41 driver windows 10

managed to deal with the problem, the fault is clearly on the side of Nvidia, specifically the driver, it helped to install the previous version 528.49 :-)

[animal_PLANET]

Originally posted by Veles85:

Originally posted by Veles85:

The game goes to the desktop at the Lizard Mask task, so it is every time ;-( CPU: i5 10100F GTX 1660 Super GPU, 531.41 driver windows 10

managed to deal with the problem, the fault is clearly on the side of Nvidia, specifically the driver, it helped to install the previous version 528.49 :-)

Yes, its already a known issue. Maybe a different issue from OP as it was happening on an older driver for them dating from last year.

Please make sure to read the other posts on crashing.

https://steamcommunity.com/app/582160/discussions/1/3825284575373420312/

Requesting a mod lock this thread to avoid confusion since this was created 5+ months ago now and does not pertain to the current NVIDIA driver issue.

[shogan]

nVidia has now released a hotfix, which helped in my case: https://nvidia.custhelp.com/app/answers/detail/a_id/5455

[Leonardo Inhoqui]

I tried 2x in the mission to go up the tower where Aya is waiting for you, and it froze a few seconds after starting, the sound was coming out but the scene was frozen, so in the attempt I put vsync and left it at 60fps the game flowed and the scene passed.

[Ubi-Pegasus]

Hey Leonardo Inhoqui

Thank you for sharing the workaround you found to fix your freezing issue, glad to hear that Vsync and 60fps worked for you :)

shogan Thanks for sharing the news about the hotfix here as well, I definitely recommend others trying this if they have Nvidia drivers installed.

- Ubisoft Support