assassins creed orgins there was a problem authenticating the ownership of this product

[RADads]

Hi, so im trying to play the game but it says there was a problem authenticating the ownership of this product, Ive tried everything. I bought the game digitally so i don't have a key. Can someone help

[Ubi-Thrupney]

Hey RADads, thanks for reaching out here on the forums! Sorry to hear your game won't launch - I'll be happy to help you solve that.

In most cases, this happens because you've already activated the game on another Ubisoft Connect account. When you launch a Ubisoft game in Steam, Ubisoft Connect opens in the background and asks you to sign into a Ubisoft Connect account. This links the game to that account. If you then subsequently try to log into a different Ubisoft Connect account when launching the game on Steam, you'll get this error.

Do you have any other email addresses you might have used for another Ubisoft Connect account? If so, please try opening Ubisoft Connect, logging out, and then logging in with those other details.

If you can't find the account, please reach out to our support teams directly - they'll be able to help you find the correct account.

Open a support ticket with Ubisoft Support[ubi.li]
Send Ubisoft Support a private message on Facebook[ubi.li]
Send Ubisoft Support a direct message on Twitter[ubi.li]

Let me know if I can clarify these steps at all!

- Ubisoft Support