HELP ME FIX GLITCHES AND CRASH

[skibidi rizzler]

I'm sorry devs, this is my first time playing an AC game and also the first time rating negative to a game. But the game runs poorly, I encounter crashes every time, NPCs on the quest are not moving or can't be talk to, and sometimes I'm stuck in infinite loading screen. Is there some kind of patch or fix to this? I think my card can run the game on low-medium but the fps is still the same as running in high settings. I have an rx570 card.

Please, if there is any help, I am willing to do every step. I really like this game, as you can see, I have 30+ hrs already despite the bugs. But I always encounter problems that mess up my gameplay.
Thank you in advance.

[76561198885856812]

Hello monjiro,

Sorry to hear about your experience.

Can you please try the troubleshooting steps {LINK REMOVED}in this article? It will help to eliminate any potential software conflicts.

If the issue persists, could you please contact our team on our {LINK REMOVED} Support Site?
Please attach both of the following system files:

• {LINK REMOVED}DXDIAG
  
• {LINK REMOVED}MSINFO 

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

- Ubisoft Support

[skibidi rizzler]

Thank you, I already tried the troubleshooting steps and the problem persists. I'll submit a report to customer support later. Hopefully I can get an answer.

[UbiRaziel]

Originally posted by Pat:

Thank you, I already tried the troubleshooting steps and the problem persists. I'll submit a report to customer support later. Hopefully I can get an answer.

Hello, thank you for letting us know :)

I'd just like to add that we also have social media support, if you have difficulty reaching us via our support website -

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

Once we have your system files, we should be able to make some progress with your crashes.

All the very best!

- Ubisoft Support

[skibidi rizzler]

Originally posted by UbiRaziel:

Originally posted by Pat:

Thank you, I already tried the troubleshooting steps and the problem persists. I'll submit a report to customer support later. Hopefully I can get an answer.

Hello, thank you for letting us know :)

I'd just like to add that we also have social media support, if you have difficulty reaching us via our support website -

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

Once we have your system files, we should be able to make some progress with your crashes.

All the very best!

- Ubisoft Support

How can I submit in the ubisoft support website? It only displays what should I do on the technical issue. The facebook page is not replying.

Edit: nevermind, I saw it :)

[skibidi rizzler]

UPDATE: I cant submit my report, it says "In the light of the current situation, we are temporarily restricting our support to live chat only." I cant also use the chat since it is unavailable.

[76561198885856812]

Originally posted by Pat:

UPDATE: I cant submit my report, it says "In the light of the current situation, we are temporarily restricting our support to live chat only." I cant also use the chat since it is unavailable.

Hello Pat,

Thank you for the update.

You can reach our chat within {LINK REMOVED}these working hours.

I hope it helps and if you have any other questions, please let us know.

- Ubisoft Support

[skibidi rizzler]

I tried to create a new game and it worked perfectly. I don't know if what cause the crash is my save file, the crocodile quest where I'm about to kill crocodile, or some place that I visit that triggers the crash.

[76561198885856812]

Originally posted by Pat:

I tried to create a new game and it worked perfectly. I don't know if what cause the crash is my save file, the crocodile quest where I'm about to kill crocodile, or some place that I visit that triggers the crash.

Hello Pat,

Thank you for the update.

I'm glad that you were able to start a new game. However, in order to check what exactly was causing your crashes, I would recommend reaching our team :)

- Ubisoft Support

[skibidi rizzler]

Where should I send my dxdiag and msinfo32? Ubisoft page support is not working.

[76561198885856812]

Originally posted by Pat:

Where should I send my dxdiag and msinfo32? Ubisoft page support is not working.

Hello Pat,

While you mentioned that the website is not working, I just checked it out and I didn't encounter any issues. Can you please provide us with more details? If you're referring to the chat, you can check our working hours in my previous post :)

- Ubisoft Support