Anybody else lose their save file?

[Thekkath]

I've been playing with modified animus control panel settings, and now the save file is just gone. The original one that I copied from is still there. I had all my time invested in the hacked animus file so this kinda sucks. Any way to recover it? Cloud saves were on.

[Trenned DOGE]

Happened to me and has happened again today. The save files are in their appropriate folder but the game isn't reading them or using them for some reason. My clouds saves are off. This is my first playthrough and I was excited to play the game after Odyssey and Unity. I've no idea how tf am I supposed to recover or use those files.

[asheer150]

I had the same problem. Close steam and ubisoft browser. Now, Make sure that you run the game with ubisoft browser only. Then next time on steam. Check your net connectionas well.

It works for me after that. I got a messgae asking me which save file I should load: cloud or local. I clicked on cloud.

[Thekkath]

I submitted the following message to ubisoft support:

"I've been playing AC: origins with modified animus control panel settings, and now the save file is missing after the ubisoft connect update. The original save file that I copied from is still there. I had all my time invested in the hacked animus file so this is not good. Please help."

We'll see if anything can be done.

[Thekkath]

Messaggio originale di asheer150:

I had the same problem. Close steam and ubisoft browser. Now, Make sure that you run the game with ubisoft browser only. Then next time on steam. Check your net connectionas well.

It works for me after that. I got a messgae asking me which save file I should load: cloud or local. I clicked on cloud.

Unfortunately that didn't work. When i launch the game from ubisoft, steam automatically launches, and vice versa. I never get the question for cloud or local, but I have always kept it on cloud in the ubisoft settings.

[asheer150]

close steam. Download ubisoft connect? tried that?

[asheer150]

Messaggio originale di Thekkath:

Messaggio originale di asheer150:

I had the same problem. Close steam and ubisoft browser. Now, Make sure that you run the game with ubisoft browser only. Then next time on steam. Check your net connectionas well.

It works for me after that. I got a messgae asking me which save file I should load: cloud or local. I clicked on cloud.

Unfortunately that didn't work. When i launch the game from ubisoft, steam automatically launches, and vice versa. I never get the question for cloud or local, but I have always kept it on cloud in the ubisoft settings.

Hmm... maybe its your settings. Have you updated ubisoft browser? It is now called ubisoft connect. I am no expert on this thing XD. Sorry couldn't help you... danmn you ubisoft..

[Ubi_TheBerry]

Hey there guys,

Sorry to hear you're having save issues

We have a guide on recovering saves via Windows Recovery and via Cloud Sync here. [support.ubisoft.com]

Can you please give these steps a try and let us know if you have any success?

Thank you!

- Ubisoft Support

[DocT0r]

Messaggio originale di Ubi_TheBerry:

Hey there guys,

Sorry to hear you're having save issues

We have a guide on recovering saves via Windows Recovery and via Cloud Sync here. [support.ubisoft.com]

Can you please give these steps a try and let us know if you have any success?

Thank you!

- Ubisoft Support

I dont want to be too rude, but I have to ask: Are you serious? What is the job of a developer at Ubisoft? To tell players how to manually create backups on their computers? Is that what you get paid for? Do you have a open job :p
The joke on the side, today I played Origins 3-4h at a once and a few hours later I see that nothing was saved! The whole day is gone. And that's just one example!
Just to ask you, what is the advantage/security we get when we buy your original version of the game versus the pirate version(high cracked one)?
In my opinion, there is hardly any difference because the developers keep the game in poor condition even after such a long time.

[Ubi-Pegasus]

Hey there DocT0r

If you don't want to try out the steps from the troubleshooting article, that is totally up to you. We like to provide options to players to easily access information which might help them, so they can try them out in their own time.

Just to note as well, we ourselves aren't developers, but simply support staff. I know the developer title/tag we have can be misleading, which is why we like to sign off with "Ubisoft Support" to help avoid any confusion.

I am sorry to hear that the game isn't saving for you currently, I can understand that it can be frustrating when you've been playing for a while.

Additionally, for game versions which are not from an approved retailer such as Steam or the Ubisoft Store, there is unfortunately a limited amount of support we can recommend or provide.

The game itself is currently a legacy title, which means that it is out of any active development or future updates, at least from what we know at the moment.

Although I am aware that Nvidia have recently released a hotfix for their drivers, which has helped others with performance issues, so it would be worth taking a look here: https://nvidia.custhelp.com/app/answers/detail/a_id/5455
(I know this isn't directly save file related, but may help with overall gameplay if you're having any issues).

If you would like some more help with this issue at all, and you do manage to try the steps from the support article, please feel free to reach out to us via email [www.ubisoft.com], so the support team can take a closer look to see what else could be done.

- Ubisoft Support