Cutscene crash

[AgentMcMuffin]

So I bought the game on sale, and I had some fun (4 hours of it) but the problem is that every main quest cutscene crashes the game, and since I didn't notice it since I was fooling around and not playing the main quest, i can not get a refound, so can someone help me fix it?

[Ubi-Borealis]

Hello there AgentMcMuffin!

I'm sorry to hear you're encountering crashes in-game. If you haven't already, I would recommend trying these basic PC troubleshooting steps[support.ubisoft.com] to begin with. In particular, please can you try verifying your game files. I also suggest that you disable background applications[support.ubisoft.com], as these can interfere with the game files.

If the issue persists after trying these steps, please don't hesitate to update us.

- Ubisoft Support

[AgentMcMuffin]

I did all of the above, now I am waiting for a response, I paid 22 euros for this game, and I want it to work, cuz since i can't get a refound

[Ubi-Borealis]

Thanks for the update, AgentMcMuffin! I'm sorry to hear that the issue still persists.

In this case, I would recommend opening a support case[support.ubisoft.com], so our team can take a closer look at your system files. Please attach an MSinfo[support.ubisoft.com] and a DxDiag[support.ubisoft.com]. Please also include all troubleshooting steps you have tried in your case notes, as this will help with the investigation.

Thanks!

- Ubisoft Support

[AgentMcMuffin]

Already did, 2 days ago, still waiting