Stuck on Splash Screen

[Panda]

Any solutions?

[UbiBoat]

Hello Panda!

I'm sorry to hear you have run into some troubles. I would like to start by asking you two questions. Have you been able to previously play Origins? Also, is it getting stuck on the splash screen and staying there or crashing?

[UbiBoat]

Panda původně napsal:

UbiBoat původně napsal:

Hello Panda!

I'm sorry to hear you have run into some troubles. I would like to start by asking you two questions. Have you been able to previously play Origins? Also, is it getting stuck on the splash screen and staying there or crashing?

Yeah I was able to play it a few moths ago and didn't have any troubles with it. When I launch the game it is just the splash screen like normal, but I have to use task manager to close it. No crash boxes or anything like that.

If you are an NVidia user, would you try turning off your FXAA anti-aliasing in your NVidia settings? This is a recent issue that popped up so if you haven't played in a couple months, this may be the issue.

[UbiBoat]

That is correct so this is not your issue. Have you tried doing the normal verifying your game files and checking your drivers for updates? If you have indeed tried these and are still stuck, I recommend reaching out to Ubisoft Support as they will have the tools to better investigate these issues.

You can reach them by following this link: http://support.ubi.com

[Ubi-Keo]

Panda původně napsal:

UbiBoat původně napsal:

That is correct so this is not your issue. Have you tried doing the normal verifying your game files and checking your drivers for updates? If you have indeed tried these and are still stuck, I recommend reaching out to Ubisoft Support as they will have the tools to better investigate these issues.

You can reach them by following this link: http://support.ubi.com

I have the latest Nvidia drivers, are there any more I need?

Can you try rolling your graphics card drivers back to the previous version and try again to see if that helps.

- Ubisoft Support

[Ubi-Keo]

Panda původně napsal:

Ubi-Keo původně napsal:

Can you try rolling your graphics card drivers back to the previous version and try again to see if that helps.

- Ubisoft Support

I fixed it by reinstalling the game into my C drive. Thanks for the support though.

You're welcome, I am pleased that your issue has been resolved.

- Ubisoft Support

[slayer0527]

UbiBoat původně napsal:

Panda původně napsal:

Yeah I was able to play it a few moths ago and didn't have any troubles with it. When I launch the game it is just the splash screen like normal, but I have to use task manager to close it. No crash boxes or anything like that.

If you are an NVidia user, would you try turning off your FXAA anti-aliasing in your NVidia settings? This is a recent issue that popped up so if you haven't played in a couple months, this may be the issue.

Thanks Ubiboat! I had the same crashing issue and it is gone when i turned of FXAA in nvidia control panel. are there any plans to fix this?

[cbirdsan]

TLDR; Some Ubisoft-games cannot be installed on disks in RAID.

I've had this problem myself with many Ubisoft titles and the solution has always been to install the titles on my windows drive (C:).

However, now I wanted to play AC:O again, but simply didn't have enough disk space on my windows. Then I figured out that the problem (for me at least) wasn't whether or not the game was installed on the windows drive, rather it could be installed on raided disks. Previously I had C: (regular 126gb SSD), D: (2x raided 512gb SSD) and with this setup, installing on C: was the only thing working. Now however I have an E: (2TB 7200rpm) aswell, and lo and behold, it works when installing on that one!

I hope this helps others out there!

[76561198401197618]

Thanks for the update cbirdsan.
- Ubisoft Support

[Hairy Weasel]

cbirdsan původně napsal:

TLDR; Some Ubisoft-games cannot be installed on disks in RAID.

[...]

I hope this helps others out there!

It did for me, thanks!

Maybe something to add: this also applies if you just add a bunch of old HDs together without any mirroring with the Windows Storage Spaces option, because that's what I did.

[TidePodJesus]

I know this thread is a bit old but I have the same issue but these solutions haven't worked for me. The FXAA anti-aliasing is off and I have verified the install. I currently have a 3TB HDD that is home to the Ubisoft launcher and all of my games. My only other drive is my C which is a 250GB SSD that I only store my OS and system functions on. It works if installed on the SSD, but not the HDD and all I get is an infinite splash screen. Unity has the same problem and Black Flag auto crashes as soon as the developer disclaimer comes up. Odyssey works on the HDD though as long as it is verified. Why can't Ubisoft and my HDD just be friends?

[Panda]

Tide Pod Jesus původně napsal:

I know this thread is a bit old but I have the same issue but these solutions haven't worked for me. The FXAA anti-aliasing is off and I have verified the install. I currently have a 3TB HDD that is home to the Ubisoft launcher and all of my games. My only other drive is my C which is a 250GB SSD that I only store my OS and system functions on. It works if installed on the SSD, but not the HDD and all I get is an infinite splash screen. Unity has the same problem and Black Flag auto crashes as soon as the developer disclaimer comes up. Odyssey works on the HDD though as long as it is verified. Why can't Ubisoft and my HDD just be friends?

necro thread weirdchamp

[Ubi-Orion]

Tide Pod Jesus původně napsal:

I know this thread is a bit old but I have the same issue but these solutions haven't worked for me. The FXAA anti-aliasing is off and I have verified the install. I currently have a 3TB HDD that is home to the Ubisoft launcher and all of my games. My only other drive is my C which is a 250GB SSD that I only store my OS and system functions on. It works if installed on the SSD, but not the HDD and all I get is an infinite splash screen. Unity has the same problem and Black Flag auto crashes as soon as the developer disclaimer comes up. Odyssey works on the HDD though as long as it is verified. Why can't Ubisoft and my HDD just be friends?

Hey there.

Do you have your HDD set up a a Microsoft storage space device? This is known to cause issues with most of our titles with crashing/freezing and might explain why it's working whilst installed on your SSD and not your HDD and affecting multiple games. You can find out more info on this here[support.ubi.com].

- Ubisoft Support

[ひ melan blunt 😂✌]

i can't download c driver PepeHands

[Souptar]

Hey folks I have been trying to solve this problem for a few days and tried all the recommended steps from various forum posts. I finally got it to work by moving the game folder to a VHD on the c drive and pointing Ubisoft Connect to that directory

[_Ryz3n_]

Souptar původně napsal:

Hey folks I have been trying to solve this problem for a few days and tried all the recommended steps from various forum posts. I finally got it to work by moving the game folder to a VHD on the c drive and pointing Ubisoft Connect to that directory

can i have a step by step tutorial on how to do that, as i just downloaded Valhalla and hoped, that they would have fixed this issue. also just fyi, my C drive has only about 40GB left so i dont know if this could even be possible to run for me