Black Screen on Start

[Fear2288]

Played quite a few hours of the game since launch with no issues whatsoever. Then, about two days ago I started launching it and it going to a black screen, I can hear the sound effects and music in the background but I'm getting no visuals.

Every third or fourth attempt pressing ALT+Tab takes me back out to the desktop and I can reopen the game and its fine, but most of the time it sits on the black screen and I have to force-restart my PC.

Any ideas on a fix??

[MT1111_]

Having the same problem... haven't been able to start the game yet.

[76561198432872620]

Hey,

Did you guys perhaps have any graphics card driver updates recently? If so maybe try reverting them to the previous version and seeing if this fixes the issue.

Ubisoft Support Team

[Fear2288]

I did update to the latest drivers from nVidia...

[76561198432872620]

Originally posted by Fear2288:

I did update to the latest drivers from nVidia...

Any luck if you tried to revert them? If not you can always contact Ubisoft Support to take a more in depth look at what might be causing the error. You can create a support ticket at {LINK REMOVED}https://support.ubi.com/ so our technical team can assist you further.

When you create your case, please attach a copy of your Dxdiag and Msinfo to speed up the process of how quickly we can help you. All the information you need to create these is available in this FAQ: {LINK REMOVED}https://support.ubi.com/en-GB/faqs/000026442/Submit-Dxdiag-and-Msinfo/

Ubisoft Support Team

[AdolfGandhi]

Having the same problem and seeing reports of the same problem from all over the internet. Tried the troubleshooting and nothing helped. I added -window parameter which worked once. But only once, it's back to the black screen. I issued a support ticket, but after seeing this:
https://www.trustpilot.com/review/www.ubisoft.com
I don't have much faith.

Does anyone have any other suggestions?
I tried forcing windowed mode (via uplay launcher, shortcut parameter and chaning the aco.ini), did everything from the troubleshooting for this issue on Ubisoft FAQ

Specs
i7 8700k
32GB DDR4
Geforce 1080 OC
Win 10 Pro

[UbiGumdrops]

Hey there, please share your Support case number and I'll take a look in to this for you. Make sure you've attached your DxDiag and MSinfo file per the instructions in the post above yours.

- Ubisoft Support

[AdolfGandhi]

Hey there, the dxdiag and msinfo files are in the support case :)
The ticket # is 08715545

[UbiKarl]

Originally posted by AdolfGandhi:

Hey there, the dxdiag and msinfo files are in the support case :)
The ticket # is 08715545

I can see your ticket is now in good hands and therefore any further communication will take place via ticket itself :).

- Ubisoft Support

[AdolfGandhi]

Originally posted by UbiKarl:

Originally posted by AdolfGandhi:

Hey there, the dxdiag and msinfo files are in the support case :)
The ticket # is 08715545

I can see your ticket is now in good hands and therefore any further communication will take place via ticket itself :).

- Ubisoft Support

I didn't get any replies from support in over a month. Good hands indeed.

Does anyone else have any tips?

[76561198868149032]

Hey,

Sorry to hear you haven't had a reply for a while.

I would suggest if you can to reinstall the game to one of the other drives on the computer (not one of the USB storage devices).

Could you attach your MSINFO to the ticket as a .txt file please if you still need assistance? You need to export the file to save it as a .txt file (don't click "save as").When you attach the MSINFO, just add a note to the case that you have tried the above suggestion too if it's still happening.

- Ubisoft Support

[AdolfGandhi]

It's installed on c:\, I attached the .txt msinfo

[AdolfGandhi]

Does anyone even check support? I didn't get a reply in a month and a half. I opened the ticket two months ago.

[UbiBaron]

I'm sorry to hear that's the case.

If there's a high number of contacts our responses can be delayed, but the team will get to the case as soon as they are able to.

- ubisoft Support

[AdolfGandhi]

I still didn't get anything...

[UbiGumdrops]

Thanks for your patience. I see you were advised that your case has been escalated to our specialist team for further investigation. Once there's more information available you'll receive a follow up email.

- Ubisoft Support