Windows 11 24h2 crashing/freezing NTDLL.DLL fix?

[Talhaskrillx]

As the title says before the update it worked perfectly fine. But now it crashing every few minutes and throws the error in event viewer as ntdll.dll crash.
No hardware changes no drivers changes. Just updated my windows to 24h2.
Anyone else facing the same issue.
PS. Windows + any drivers are upto date.

Update 14th Jan: Ubisoft released a hotfix that fixes the crashes with windows 24h2. The game is working fine now. The patch size is around 230 mb. See update history for the game for more details
Thank you devs for the fix.
Last but not least thank you all for all you help and badges <3. Enjoy the game.

[Hellseeker]

I don’t think Microsoft or Ubisoft are going to fix this bug anytime soon. It was known about back in the Beta stage of the 24h2 update, but neither company paid attention to it, basically saying, 'Well, it's just a Beta, we’ll fix it later.' Fast forward to October 1st, and Microsoft rolled out the 24h2 update, and now almost EVERY Ubisoft game crashes, along with ALL games that use Easy Anti-Cheat (like Apex Legends, ELDEN RING, etc.), plus Roblox and Fortnite. It’s been almost a month, and Microsoft hasn’t even tried to release a fix, not even a minor one, in the Dev or Beta channels. The best solution is to just roll back your Windows 11 to version 23h2.

[NIKopol]

Too many game are affected, they must fix it. Its not a Windows 12 release, its an update, if something works fine on 23H2, it should work fine on 24H2 too.

[endboss™]

Me too

[Smart]

Originalmente postado por NIKopol:

Too many game are affected, they must fix it. Its not a Windows 12 release, its an update, if something works fine on 23H2, it should work fine on 24H2 too.

"if something works fine on 23H2, it should work fine on 24H2 too" Thats not how it works though...

[evenas98]

I urge everyone still on 24H2 and is having this or similar issue to report it to Ubisoft support, as that will help get their attention more than posting on reddit/steam.

Link for submitting ticket:
https://www.ubisoft.com/en-gb/help/contact

What's needed of info:
A description of at which point in the game the bug appears
The steps needed to reproduce the issue.
Any workaround found to solve the issue.
Additional information such as images or videos.

They will maybe ask you to follow instructions posted in this link, Try these steps and make sure to include in the ticket.
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047

They will also most likely want you to generate the Dxdiag and MSinfo files required for further investigation.

https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/generating-a-directx-diagnostic-report/000078583

https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/generating-a-microsoft-system-information-report/000078753

Please send them to Ubisoft by following the instructions in the following link: https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/submitting-files-to-ubisoft-support/000063176

Also, please include the Ubisoft Connect logs that can be found in the Ubisoft Connect installation path, in the Logs folder - launcher_log, network_info and service_log.
The default path would be:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\Logs

[Hellseeker]

bruh

[Noto_II]

is there a solution to this problem yet? i can play for a couple mins then origins crashes, any other game works fine and my drivers are all UTD etc

[Noto_II]

also the ubi connect app has been crashing for me lately, weird.

[DarkTrailDog]

Предоставил компании Майкрасофт всю необходимую информацию по данной проблеме лайкните, чтобы компания Майкрасофт заметила эту проблему, ссылка на отзыв (центр отзывов) https://aka.ms/AAt2mnd

Provided Mycrasoft with all the necessary information on this problem, like it so that Mycrasoft notices this problem, link to the review (feedback center) https://aka.ms/AAt2mnd

[Digital Dirt]

same

[NIKopol]

Originalmente postado por DarkTrailDog:

Предоставил компании Майкрасофт всю необходимую информацию по данной проблеме лайкните, чтобы компания Майкрасофт заметила эту проблему, ссылка на отзыв (центр отзывов) https://aka.ms/AAt2mnd

Provided Mycrasoft with all the necessary information on this problem, like it so that Mycrasoft notices this problem, link to the review (feedback center) https://aka.ms/AAt2mnd

Your link is not working

[Bobalazs]

This is pointless. They won't want to fix it.
If they cared it would be done already.
Their help site is full of bots that can't help.
Sending dxdiag? It's completely useless.
They have discord. Go there, it has live people as admins. https://discord.gg/ubisoftofficial




I urge everyone still on 24H2 and is having this or similar issue to report it to Ubisoft support, as that will help get their attention more than posting on reddit/steam.

[honeyvizsla]

What’s crazy is the only source for updates on this game killing bug is Steam. Ubisoft closed its own forums, their discord stuff is months out of date and dead, there’s literally no other way to get news on this whether your copy is Steam or like mine from Ubisoft+.

Just crazy to allow this older digital assets like Origins to die and whither. These are just as important as old books for our culture. True works of art. We need to preserve them and support them.

Eventually all of our culture will be digital and we can’t just treat it as if it’s all disposable otherwise we’ll have nothing to pass on.

Anyway sorry for rant, let’s hope some clever chap finds a solution for this. Something real under the hood must be happening that didn’t happen before this update.

I can tell you that the latest Dev builds of Windows 11 have the exact same bug. So future release candidates are also not the solution. So something active needs to be done or Origins will remain broken. Very sad. 😔

[honeyvizsla]

Just so everyone doesn’t waste their time. None of these solutions above work.

The dx file thing
borderless windows mode
source exe thing
Running the creator (not game) NVIDIA driver
Tweaking graphics settings

What is odd is the intro works, the training bit works, even the history mode worked at the start but as soon as you get into the main game it breaks and freezes after a short time. Audio plays still but all else is frozen.

As said above, I can tell you that the latest Dev builds of Windows 11 have the exact same bug. So future release candidates are also not the solution. So something active needs to be done or Origins will remain broken.

[Bobalazs]

Originalmente postado por honeyvizsla:

What’s crazy is the only source for updates on this game killing bug is Steam. Ubisoft closed its own forums, their discord stuff is months out of date and dead, there’s literally no other way to get news on this whether your copy is Steam or like mine from Ubisoft+.

That's not true. Their discord is up to date.
You can see the number of reports of AC origins not running. And a emoji/like thing on it says Ubisoft acknowledged.