Windows 11 24h2 crashing/freezing NTDLL.DLL fix?

[Talhaskrillx]

As the title says before the update it worked perfectly fine. But now it crashing every few minutes and throws the error in event viewer as ntdll.dll crash.
No hardware changes no drivers changes. Just updated my windows to 24h2.
Anyone else facing the same issue.
PS. Windows + any drivers are upto date.

Update 14th Jan: Ubisoft released a hotfix that fixes the crashes with windows 24h2. The game is working fine now. The patch size is around 230 mb. See update history for the game for more details
Thank you devs for the fix.
Last but not least thank you all for all you help and badges <3. Enjoy the game.

[Until I got the SHOTGUN!]

me too...

[Bobalazs]

the game just freezes for me after few seconds into game.
24h2 as well.

[Ubi-Vinci]

Hello all,

Thanks for your messages and sorry to hear it Assassin's Creed Origins is crashing on your PCs.
Please correct me is I'm wrong but 24h2 is still a Windows 11 Insider Preview, not officially released to the general public.

As a result, this version may not be stable and the troubleshooting steps may not help.

You can still try them, as a good starting point - https://ubi.li/8Nv0g
Disable ALL 3rd party, unnecessary applications running in the background, especially 3rd party overlays:
Clean boot - https://ubi.li/XQEUx

Disconnect any additional USB devices, other than mouse and keyboard for testing purposes (any USB hubs, headsets etc).

Make sure you update not only your graphics card drivers but also check for ALL available updates to your motherboard.

Clear Ubisoft Connect cache - https://ubi.li/uNKwr

Make sure Ubisoft Connect and the game are installed on the system C drive.

If you are overclocking or undervolting your GPU or CPU, reset it back to default settings.

[GhostN9]

heres a good idea ubisoft pay your workers to patch the game for windows 11

[Bobalazs]

Ye, no sh if there were any inclination to fix we wouldn't get workaround answers. Dev would work together with MS to fix the issue. Well good news is that this version will be available to the public soon and then you will be met with more problem reports to figure out.

[Chika]

Yup, same, Ubi fix your game, we paid for this game.

[Chika]

Originally posted by Ubi-Vinci:

Hello all,

Thanks for your messages and sorry to hear it Assassin's Creed Origins is crashing on your PCs.
Please correct me is I'm wrong but 24h2 is still a Windows 11 Insider Preview, not officially released to the general public.

As a result, this version may not be stable and the troubleshooting steps may not help.

You can still try them, as a good starting point - https://ubi.li/8Nv0g
Disable ALL 3rd party, unnecessary applications running in the background, especially 3rd party overlays:
Clean boot - https://ubi.li/XQEUx

Disconnect any additional USB devices, other than mouse and keyboard for testing purposes (any USB hubs, headsets etc).

Make sure you update not only your graphics card drivers but also check for ALL available updates to your motherboard.

Clear Ubisoft Connect cache - https://ubi.li/uNKwr

Make sure Ubisoft Connect and the game are installed on the system C drive.

If you are overclocking or undervolting your GPU or CPU, reset it back to default settings.

Just stop focusing at your new mid games, update the old ones, because we love old games, and we don't need new boring games from you. Fix your game.

[Bobalazs]

Ye doesn't take a scientist to figure out UBisoft is at fault here.

Current status as of October 1, 2024 Windows 11, version 24H2, also known as the Windows 11 2024 Update, is released

Anyway the issue is the same as everyone else and it wouldn't take much probably to fix it, but not caring and pointing the blame at customers is best way to lose customers.
It's probably also hard to admit you're bad at your job or your not in charge of fixing it but can't speak for the company.
Instead you give these generalized "bot" answers, that help noone.
Here is my share of helping to diagnose and fix the issue.

The Application was unable to start correctly (0xc0000005) may arise because the DLL (Dynamic Link Library), which supports the running of the software, is incomplete, not signed, or corrupted.

winver 26100.1150

Faulting application name: ACOrigins.exe, version: 0.0.0.0, time stamp: 0x627af7c0
Faulting module name: ntdll.dll, version: 10.0.26100.1150, time stamp: 0xc12fc860
Exception code: 0xc0000005
Fault offset: 0x00000000000618d8
Faulting process id: 0x4414
Faulting application start time: 0x1DB152D502C6A49
Faulting application path: D:\Games\Ubisoft Games\Assassin's Creed Origins\ACOrigins.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: dbe11aba-7ff7-43c2-942e-d9bfe8d333ee
Faulting package full name:
Faulting package-relative application ID:

[enderbeta]

Unpopular opinion but I game on Windows because in the past Microsoft hasn't pulled the game breaking update card. If this is no longer the case maybe it's time to look at Linux and proton for more then just my Steam Deck.

It sucks that Ubisoft hasn't taken the steps to fix their games but frankly Windows should never have broken them to begin with.

[Talhaskrillx]

Guys thanks for the comments and help.
Over the past days, I did some tests to get to the core of this issue. Here are some of my findings.
1. For me it's only AC origins for now, I have tested some other ubisoft games as well like FC6, AC Odyssey, Watch dogs, Division 1/2, All these games worked as they should even on 24h2.

2. I used a pirated version of AC origins and it worked perfectly,

3. I believe the problem is with ubisoft launcher somehow because the problem with AC origins started when the new version of ubisoft launcher was released.

4. AC origns uses the animus control panel that work with Ubisoft launcher and the new version of the launcher broke that functionality. Why crack game work perfectly? Because it removes the animus control panel thing.

I am like 90% sure that this is an issue from Ubisoft launcher and not windows.

[enderbeta]

Originally posted by Talhaskrillx:

Guys thanks for the comments and help.
Over the past days, I did some tests to get to the core of this issue. Here are some of my findings.
1. For me it's only AC origins for now, I have tested some other ubisoft games as well like FC6, AC Odyssey, Watch dogs, Division 1/2, All these games worked as they should even on 24h2.

2. I used a pirated version of AC origins and it worked perfectly,

3. I believe the problem is with ubisoft launcher somehow because the problem with AC origins started when the new version of ubisoft launcher was released.

4. AC origns uses the animus control panel that work with Ubisoft launcher and the new version of the launcher broke that functionality. Why crack game work perfectly? Because it removes the animus control panel thing.

I am like 90% sure that this is an issue from Ubisoft launcher and not windows.

It's also Star Wars Outlaws and Avatar.

[Zero-Positive]

I'm so glad I'm not the only one...

[PhanToMM]

Man at least i’m glad that i’m not the only one,i was so frustrated about this,my pc îs brand new,and i tought that something îs broken

[enderbeta]

For now the solution is to uninstall 24H2 and go back to 23H2.

[PhanToMM]

Originally posted by enderbeta:

For now the solution is to uninstall 24H2 and go back to 23H2.

So if we do this its solve the problem?