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ravy

Jul 9, 2018 @ 4:15am

Crashing after starting the new game

So, when I start the game, everything loads, I can enter the main menu, start the new game, but when the game is trying to start it crashes with absolutely no crash report.
I deactivated the FXAA, I have the latest drivers, I updated Windows 10, uninstalled the game and reinstalled it, deleted the .exe and all .dll's from the game and let Steam redownload them, I verified the integrity of the game. I just don't know what else I can do to repair it and make it work so I can play.

My leptop specs:
Intel® Core™ i5-7300HQ 2,5 GHz
8 GB DDR4 2400 MHz
256 GB SSD
nVidia GeForce GTX 1050 4 GB GDDR5

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Showing 1-15 of 15 comments

Jon Jul 9, 2018 @ 4:34am

So you ordered the game recently? I suggest you ask for a refund since a lot of us as you can see here:
https://steamcommunity.com/games/582160/announcements/detail/2505569099030919681
Being the last update (55 days ago) and counting, there has been no update to fix the random crashing although what you may seem to talk about is another issue altogether.
Read through the comments, I even left there 1, let us know what you think about these crashes.

Last edited by Jon; Jul 9, 2018 @ 4:36am

ravy

Jul 9, 2018 @ 5:47am

It was bought during the Steam Summer Sale. The refund option I don't think is still available, and even if it was, I don't think I would have used, the money is not an issue. The only thing I ask is a solution or an update. Is actually pretty disappointing that a developer team as Ubisoft to not be able in almost 2 months not release an update with a solution.

BOT Jeff

Jul 9, 2018 @ 6:26am

Mine also crashes wihtout a crash report. Also bought during the summer sale .

Jon Jul 9, 2018 @ 7:15am

Mine crashes with crash report on Uplay

TomDoc ↑→↓↓↓ has Assassin's Creed Origins

Jul 14, 2018 @ 2:23pm

Originally posted by ravy:
It was bought during the Steam Summer Sale. The refund option I don't think is still available, and even if it was, I don't think I would have used, the money is not an issue. The only thing I ask is a solution or an update. Is actually pretty disappointing that a developer team as Ubisoft to not be able in almost 2 months not release an update with a solution.

The sad part is, they don't even respond anymore.

Xzio the Toothless has Assassin's Creed Origins

Jul 14, 2018 @ 5:45pm

After yelling at their Customer SUpport multiple times, I finally got a solution that I think has helped at least with the crashing on my computer. Disabling the Steam Overlay has so far worked.

ravy

Jul 15, 2018 @ 6:46am

@tomdoc1014
Yes, they offered me 4 solutions, probably an automated message. Tried them all, still no change. From their email I understood that they would think the problem was solved. I didn't want to continue the talking with a bot. If they make an patch update, ok, if not, it's ok again.
@Xzio The Fey
Will try this and leave an update if it worked or not.

ravy

Jul 15, 2018 @ 7:44am

Later edit: still not a solution(for me at least).

TomDoc ↑→↓↓↓ has Assassin's Creed Origins

Jul 15, 2018 @ 11:30am

Originally posted by ravy:
@tomdoc1014
Yes, they offered me 4 solutions, probably an automated message. Tried them all, still no change. From their email I understood that they would think the problem was solved. I didn't want to continue the talking with a bot. If they make an patch update, ok, if not, it's ok again.
@Xzio The Fey
Will try this and leave an update if it worked or not.

I made a post about filing with the better business bureau. go check it out i left a link to the complaint page.