Season Pass Purchased but can't play DLC

[Zer0]

Hey everyone, so I purchased the season pass about 2 months ago from a external site that sells games and DLCs (can't put name cause it is filtered by steam) Key worked great, installed the season pass, and got my stuff for owning it. Now that the hidden ones DLC is out, I would like to play it, as I have now spent around 80$ on this game. I get no quest when I get in game, and it is my understanding that I should get a quest as soon as I load in. And I check the DLC tab in the store and it says I have the Season pass and Hidden ones DLC download and installed. Well steam says otherwise. According to the Ubisoft Support Employee I talk to, I cannot play the DLC because steam (where I own ACO) cannot see that I own the season pass. So what am I to do? I'm sure as hell not gonna pay 9.99 for something I already rightfully own. Can I contact steam and get them to validate I actually own the season pass through Uplay?

Any advise would be greatly appreciated.

[rzn6jw]

Did you 'Activate a product' on Steam with the key you obtained from your purchase (Steam Upper left/Games/Activate a product)?

[Zer0]

Originally posted by rzn6jw:

Did you 'Activate a product' on Steam with the key you obtained from your purchase (Steam Upper left/Games/Activate a product)?

Its not a steam key. Its a uplay dlc key.

[Zer0]

Originally posted by kmarkopl:

No ! Steam will not help you with that nor Ubisoft
You got the key from external source, in that case you stuck and wasted money.
You can not mix steam base game with Uplay season pass
The mix is incompatible due to DRM file management
You buy game on steam, you must buy season pass on steam as well.
Steam here is forcing you to buy from them then any where else.

That is completely unprofessional on both parties. Espically considering there is no warning saying that. Uplay should not be aloud to sell their games on steam because of this.

[Zer0]

Originally posted by kmarkopl:

Originally posted by Zer0Cool0:

That is completely unprofessional on both parties. Espically considering there is no warning saying that. Uplay should not be aloud to sell their games on steam because of this.

You can only blame yourself.

How? They sell their games on steam knowing this is an issue. Regardless of where I purchased the key from, I purchased it none-the-less. Which is not a consumer issue. There are no guidelines saying I can't buy the key somewhere else. And as I said, it would be different if there was a WARNING on the purchase of the Season pass or game when buying them.

[Zer0]

Originally posted by kmarkopl:

Originally posted by Zer0Cool0:

How? They sell their games on steam knowing this is an issue. Regardless of where I purchased the key from, I purchased it none-the-less. Which is not a consumer issue. There are no guidelines saying I can't buy the key somewhere else. And as I said, it would be different if there was a WARNING on the purchase of the Season pass or game when buying them.

Ubisoft is not to blame here !
It is steam problem and they DRM file managing system !

If you would got the season pass directly from Ubisoft store, then maybe Ubisoft would refund you, but you went other place, and so you will not get any money back.
You wanted to be cheap, now you wasted money and will pay double if you want to play DLC.
There is no other way around it.

How is getting a deal being cheap? Why would you buy a PC for 999$ when you can get the same one - no strings attached for 899$?

The consumer (me) is not to blame either. It is not my problem there is a issue between steam and uplay.

[Kabob]

Actually kind of surprised the game can't be played via UPlay regardless of where purchased, even on Steam, since Ubi is the provider and the game/dlc must be registered there for it to even function. It's not like Ubisoft doesn't get their cut if any purchase of their software is legit.

I never try to mix-match platforms anyways, this is just an observation.

Please don't try to drag me into a file location arguement.....

[Zer0]

Originally posted by Kabob:

Actually kind of surprised the game can't be played via UPlay regardless of where purchased, even on Steam, since Ubi is the provider and the game/dlc must be registered there for it to even function. It's not like Ubisoft doesn't get their cut if any purchase of their software is legit.

I never try to mix-match platforms anyways, this is just an observation.

Exactly. Like I said it would be 10000% different if there was warning about the incompatibilites, however since there are none, I don't understand how I am at fault for not know about it, when ubisoft and steam obviously do.

[CursedPanther]

Originally posted by Kabob:

Actually kind of surprised the game can't be played via UPlay regardless of where purchased, even on Steam, since Ubi is the provider and the game/dlc must be registered there for it to even function. It's not like Ubisoft doesn't get their cut if any purchase of their software is legit.

I never try to mix-match platforms anyways, this is just an observation.

Please don't try to drag me into a file location arguement.....

Valve and Ubisoft both bear the responsibilities here. The main reason is that Steam and UPlay do not share the same game management system at all. It's a combination of client-end privacy ensuring, data mining, bunch of other technical issues and maintaining a healthy competition.

Will we see a change in the future? Maybe, but definitely not tomorrow.

[Ashborn]

seems like most people dont quite understand how multi DRM compatibility works. You might wanna sit down for this one...........

Uplay and Steam are completely compatible with each other , but Steam being primarily a distribution platform, it WONT support products that it doesnt get a cut from.

Uplay is pretty straight forward though. It would accept any keys for any Ubisoft products. But if its from Steam you would have to download from steam nontheless( again, not a uplay issue. thats just how Steam works. If you play steam games, you need steam files. THE END).

Now, back to your issue about the DLC. You put in your key in Uplay and it accepts the key. Some of the stuff like weapons and outfits are already in the game files(because they drop from the heka chest) so you get them without hassle. About the expansion, Uplay knows you have the expansion, but you own the game on Steam so you would have to download the files from Steam(refer to paragraph 3). Now when steam starts looking, it doesnt find any Steam compatible product activations on your game(refer to paragraph 2). On the off chance the you get to download the DLC from Uplay, Steam still wont recognize that.

you see where the issue stems from? Uplay( and by extension Ubisoft) is not to be blamed here. Blame Steam, but moreover blame yourself. If the DLC is a product and the base game is the platform on which it works , You bought a PS game for your XBOX

[rzn6jw]

So quit being an idiot and use the key under the Steam 'Activate a product on Steam' and play the game.

[rmckay3421]

capitalism at its finest

[The Father]

simply problem here is missing files, uplay has accepted the key and unlocked the contents, uplay looks at your base game and finds its a steam version, thus steam handles downloads not uplay, steam has no clue that you own DLCs or season pass as u didnt buy it from it, it doesnt download files.


only option you have is to download DLC files from external source and place them in the game folder, otherwise you must purchase the dlc again from steam.

this is an ongoing issue since 6 years now, uplay should disallow uplay dlcs keys activation on steam base game version.

Originally posted by rzn6jw:

So quit being an idiot and use the key under the Steam 'Activate a product on Steam' and play the game.

it will not work as its a uplay key, stop being an idiot and learn to read

[apetkevich]

Обидно и досадно, такая же ситуация. и юплею насрать! я ставлю минус игре за это и впредь вернусь к торентам. А то ребята совсем оху..ели

[apetkevich]

В игре есть кнопка погасить код. Вы гасите код сезон пасса, показывает, что дополнение куплено, но установить его нельзя. Какого черта, есть эта кнопка погасить код в версии от стим??? Мошеничество!!!

[Ashborn]

Originally posted by apetkevich:

Обидно и досадно, такая же ситуация. и юплею насрать! я ставлю минус игре за это и впредь вернусь к торентам. А то ребята совсем оху..ели

купите и игру, и прохождение сезона с той же платформы, и проблем не будет. Кроме того, не поощряйте пиратство здесь. Вы можете получить запрет