Official MH:W Issue Troubleshooting/Reporting Thread

[Capcom Customer Service]

”WHERE’S MY DRAGONATOR!?” – Commander, Monster Hunter: World

We hope you’re all enjoying or will be enjoying Monster Hunter: World shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a place for tracking these problems, and pass on the feedback gathered here to our team for further investigation.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files. We have also included a breakdown of error codes.

Common Errors / Error Codes

"networking error. Lost network connection (1201)"

This error occurs when you are logged out of Steam during gameplay. Please log into Steam again, then restart Monster Hunter: World.

Flickering display on monitor during gameplay

In some configurations, a flickering issue may occur when a user selects the framerate priority setting within the Graphics Options. This setting may cause frequent resolution changes based on the user's PC specs. Try changing this setting to "High" or "Prioritize Resolution" to resolve the issue.

Launch / Crash at launch issue when playing for the first time

Please try the following in the event you experience a launching or crash-at-launch issue at initial launch:

1. Restart Steam.
   
2. Remove the save file from your Steam ID, located in the following folder: Program Files (x86)\Steam\userdata\[steam id]\582010
   
3. Relaunch the game.

Offline gaming

When launching the game for the first time, please ensure you are connected online. Once you make it to the Title Screen, offline mode can be used to launch the game.

ERR01: Failed to create Directinput device

There is a possibility DirectX 11 hasn't been installed, or .dll files are missing / corrupted. Please download and install the latest Windows Updates.

ERR03 : Failed to initialize DirectX11

There maybe several reasons causing this error.

• DirectX 11 has not been installed on the PC
  
• Using a graphics card incompatible with DirectX11
  
• OS is not supported by platform, e.g., Windows 7, 8, 8.1, and 10.
  
• To resolve, please ensure Windows Update has been run.

ERR04 : Failed to get display info.

This error happens if there is no available resolutions / color modes for the monitor / display, or no output is found for DirectX. Please check that the graphics card meets the system requirements for the game. If the graphics card meets the system requirements, ensure the driver is fully up-to-date. Please ensure the game is being launched on the local machine as opposed to remote access / streaming.

ERR08 : Memory overrun.

There is not enough system memory / graphics card memory to run the game. Try lowering the resolution / graphics settings of the game. Please ensure the graphics card has at least 2GB of video memory.

ERR10 : Unsupported DXGI request

There may be a possibility that the graphics card does not support the necessary functions required for the game to run. Please confirm the graphics card is compatible with Monster Hunter: World and install the latest drivers and Windows Updates.

ERR11 : Invalid DXGI call

There might be a possibility the graphics card doesn't support necessary functions required to run the game. Please confirm the graphics card is compatible with Monster Hunter: World. Please check that the graphics card meets the system requirements for the game. If the graphics card meets the system requirements, ensure the driver is fully up-to-date and download and install the latest Windows Updates.

ERR12 : Graphics device crashed

There might be a possibility the graphics card doesn't have the latest drivers. Please visit your graphics card manufacturer's website and download and install the latest drivers, then download and install the latest Windows Updates.

ERR13 : Graphics driver internal error

There might be a possibility the graphics card doesn't have the latest drivers. Please visit your graphics card manufacturer's website and download and install the latest drivers, then download and install the latest Windows Updates.

ERR14 : Graphics API not implemented

This error occurs when the current graphics card driver is not the latest version, or a certain function with DirectX isn't working properly. Please refer to your graphics card manufacturer's website to download and install the latest drivers. Please ensure you are not using a USB / Video converter display adapter, then download and install the latest Windows Updates.

Troubleshooting Steps

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MonsterHunterWorld.exe:
Default Location: C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World

Steam.exe:
Default Location: C:\Program Files (x86)\Steam

Steam AppData
Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the MonsterHunterWorld.exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the MonsterHunterWorld.exe file:
   
7. C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World
   
8. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch Monster Hunter: World

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch Monster Hunter: World

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch Monster Hunter: World

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your region (continent and/or country)
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc. The following information can greatly help as well:

• Have you confirmed that you’ve met at least the minimum system requirements for the game (See Step 1)?
  
• What were the characters doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and investigate the issue further.

Thank you for your patience and support, and Happy Hunting!

Best Regards,

Capcom USA Customer Support

Please note that this thread is only for posting issues with the game and specifications for Monster Hunter: World; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[xkngo]

When I launch the game, I get a black screen for a couple seconds, then it show
E INVALIDARG : IDX11Device-> CreateBuffer(&bdesc, pinitvalues? &data:NULL, &pbuffer)

[Akihiro Tomioka]

issue occurance : December 25 2019

System Type : M.S.I Windows PC

Processor : Intel i7 Graphics card & Nvidia GeForce RTX 2070 with 32 gigabyte of ram

Play Type : Offline

When Did this issue first occur? : During "Visitor From Eorzea (EXTREME)"

Issue description : i was hunting the behemoth solo. while i was playing my game suddenly crashed when went to log in it kicked me out of the game i tried reinstalling several times and launching it several time, its always black screen for a few seconds then the logos capcom and others and then loading , checking add on , and saving game after all that was done the game suddenly quits on itself returning to the steam library page or desktop
i tried reinstalling several times and deleting and verify integrity several times but nothing seems to work. tried resetting my pc but still the same problem when even before i reset.

please help. im trying to help a friend in game but i cant since i cant launch it and itll just quit on itself i tried everything even clearing some unnecessary files but nothing works.

(i played this game for 260 hours just for it to kick me out after all that time-)

[Duskie]

I played MHW for 70 hours on my Linux computer using Steam Proton, but after the "Land of Convergence" quest (Slaying Xeno'jiiva for first time), the game just crashed with no error message. Now, whenever I try to load my 70 hour save, it just crashes with no error message. I can still launch and get to the main menu, but I cannot load my save.

Computer Information:
Manufacturer: Unknown
Model: Unknown
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 4000 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Unsupported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Linux Mint 19.1 Tessa (64 bit)
Kernel Name: Linux
Kernel Version: 4.15.0-72-generic
X Server Vendor: The X.Org Foundation
X Server Release: 11906000
X Window Manager: Mutter (Muffin)
Steam Runtime Version: steam-runtime_0.20191210.1

Video Card:
Driver: NVIDIA Corporation GeForce GTX 1060 3GB/PCIe/SSE2
Driver Version: 4.6.0 NVIDIA 430.64
OpenGL Version: 4.6
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 60 Hz
VendorID: 0x10de
DeviceID: 0x1c02
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
Primary Display Resolution: 1360 x 768
Desktop Resolution: 1360 x 768
Primary Display Size: 27.44" x 15.43" (31.46" diag)
69.7cm x 39.2cm (79.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3072 MB
Supported MSAA Modes: 2x 4x 8x 16x

Sound card:
Audio device: Realtek ALC887-VD

Memory:
RAM: 7915 Mb

Miscellaneous:
UI Language: English
LANG: en_US.UTF-8
Total Hard Disk Space Available: 223820 Mb
Largest Free Hard Disk Block: 80988 Mb
VR Headset: None detected

Runtime information tool temporarily disabled.

[バッハの旋律を夜に聴いたせいです。]

I got a black screen too. I 've got three hundred hours of game time. But Even though I've reinstalled the game twice, even if I've reinstalled the system, I can't get into the game.

NVIDIA gtx1050ti 4g
Intel i5 7300k

[Akihiro Tomioka]

咕儿方长 původně napsal:

I got a black screen too. I 've got three hundred hours of game time. But Even though I've reinstalled the game twice, even if I've reinstalled the system, I can't get into the game.

NVIDIA gtx1050ti 4g
Intel i5 7300k

did you found a fix?

[バッハの旋律を夜に聴いたせいです。]

Akihiro Tomioka původně napsal:

咕儿方长 původně napsal:

I got a black screen too. I 've got three hundred hours of game time. But Even though I've reinstalled the game twice, even if I've reinstalled the system, I can't get into the game.

NVIDIA gtx1050ti 4g
Intel i5 7300k

did you found a fix?

Many methods don't matter.

[Shorebert Hablech]

CPU: AMD Ryzen 3600X
GPU: AMD Radeon 5700XT – 8GB VRAM
Driver version: 19.12.3
System Memory: 16GB
OS: Windows 10 Education 64bit
Antvir: Avast uptodate
Region: Germany

Issue: The game runs fine overall, only problem is, that, in mostly story quests, my Graphics firstly hang themself up, then my screens dont get any signal. I can hear the ingame sound for a while. No combinations work to get out of that state, only a reboot fixes it for me.

This has become a reoccuring scheme, and makes the game for me really unappealing, as i spend 20 minutes in a progressing quest, and i have to redo it just before the end.

I tried updating bios, updating display drivers, setting drivers to default, mess around ingame in the graphic settings, but the problem keeps on happening.

It feels like it is a specific problem with that cpu/gpu config, as i ran MHW with that card before, without any problems. But now, as i have switched to an AMD cpu, the problem started.

I hope this is enough information and i will be glad, if any fixes could happen in the future.

[SlicedAndDiced]

Tyke Myson původně napsal:

CPU: AMD Ryzen 3600X
GPU: AMD Radeon 5700XT – 8GB VRAM
Driver version: 19.12.3
System Memory: 16GB
OS: Windows 10 Education 64bit
Antvir: Avast uptodate
Region: Germany

Issue: The game runs fine overall, only problem is, that, in mostly story quests, my Graphics firstly hang themself up, then my screens dont get any signal. I can hear the ingame sound for a while. No combinations work to get out of that state, only a reboot fixes it for me.

This has become a reoccuring scheme, and makes the game for me really unappealing, as i spend 20 minutes in a progressing quest, and i have to redo it just before the end.

I tried updating bios, updating display drivers, setting drivers to default, mess around ingame in the graphic settings, but the problem keeps on happening.

It feels like it is a specific problem with that cpu/gpu config, as i ran MHW with that card before, without any problems. But now, as i have switched to an AMD cpu, the problem started.

I hope this is enough information and i will be glad, if any fixes could happen in the future.

The problem is relate to the lastest AMD drivers. Had no issues before the Dec update. Issues also happens in Witcher3, Battlefeild and Rainbow 6 seige.

AMD has been aware of the issue for weeks now but has not fixxed it

[Captain Bigfoot]

the iceborne update broke my controller configuration super hard. now whenever i tab out of my game my controller stops responding. also my touch pad is recognised as a mouse cursor despite being bound to a button. and finally i can no longer use my touch pad to open up chat because it is bound to enter and when i hit enter my game pulls up the window border. i am using a ps4 controller which worked amazing until now

[Harlekoni]

The game is checked all the time after the update. This is the 8th time. I cant start the Game

[toothpastejelly]

I use an Xbox 360 controller with a wireless reciever and I'm getting input lag. I've never had it before the Iceborne update.

[Chanary]

Hey I uh stuck at loading screen that black screen which has logo at center and have guide, everything is running fine has bg sound logo still animated

but loading bar is stuck at like 25%
is been like half an hour
it happen after Iceborne update

and my controller has input lag too but this happen like month ago

[Xon]

Issue: Incorrect none HD textures used.

It seems that with normal none HD textures, the game, regardless of setting will max use 512 version of textures, 1024 and full have no impact on texture quality causing everything to be quite blurred.

How to reproduce: Change texture quality settings and compare after reload of game.

[Rooter]

https://www.reddit.com/r/MonsterHunterWorld/comments/emg1uj/bug_screen_suddenly_accelerates_when_turning/

Reddit post on the issue im having, is this because they changed screen types? I haven't seen anyone else with this issue.

[Vimane]

Mouse movement feels like a Type 1 in the hub. On an expedition it's better but it still stutters a lot while looking around slowly...