crash on startup

[Roxas]

my game is crashing on startup.Anyone have this problem? it not even lunche the menu, just a black screen and then return to desktop without any error.

GPU: Amd RX470 4gb
CPU:AMD FX8320 8 Core 3.50ghz(up to 3.8ghz)
RAM:4X2GB
MB:GigaByte 970A-UD3P
SO:Windows 10 Home 64bit

[Childish Child]

Did you try updating your driver?

[Roxas]

i'm trying right now!

[Chek]

dit it work? i have moreless the same pc, it crash on cutscene

[StaticSaynt]

Having the same issue... updating my driver now...

[Gstar]

i did update drivers but still same error also.. i did wrote to support and gave me all this steps but still not working .....


so here message from support but nothing is working for me




Thanks for your response. Please try the following troubleshooting steps to see if they resolve the issue:



1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined here; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.



If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.



Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.





If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.



Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.


2. Add Monster Hunter: World files and folders to your anti-virus software’s exception list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.



Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.



MonsterHunterWorld.exe
Default Location: C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World





Steam.exe

Default Location: C:\Program Files (x86)\Steam



Steam AppData

Default Location: C:\Users\%USERNAME%\AppData\Local\Steam



For a guide on adding exceptions to your anti-virus software, please visit one of the following links:



· Windows Defender

· Microsoft Security Essentials

· Malwarebytes

· Avast Antivirus

· AVG Antivirus

· Kaspersky Antivirus

· Webroot SecureAnywhere

· McAfee Antivirus (Steam Support guide)

· Bitdefender*

*For Bitdefender, you will need to also add the MonsterHunterWorld.exe file to the program’s Whitelist. To do this, follow these steps:



· Open Bitdefender

· Go to the Protection tab

· Click “View Feature”

· Click the gear icon inside the “Advanced Thread Defense” box

· Select “Add applications to the whitelist”

· Browse and navigate to the MonsterHunterWorld.exe file:

· C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World

· Once the .exe file is added, close Bitdefender and relaunch the game



3. Give Administrator Privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.


4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.



For the latest Nvidia drivers, click here.

For the latest AMD drivers, click here.



Additionally, please ensure that Windows Update has been run from the Control Panel and that all the latest updates have been installed on your system.



If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.



To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller (DDU), which completely removes components that were part of the original driver installation package.



· Run DDU and uninstall old video driver.

· Install the latest OEM video card driver and reboot your PC.

· Run the latest DirectX installer package and reboot your PC.



5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.



If using a dual Nvidia / Intel GPU, follow these steps:



1. Install the latest Intel integrated drivers

2. Reboot your PC

3. Open Nvidia Control Panel

4. Click 'Manage 3D Settings'

5. Go to 'Program Settings' and then select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Add')

6. Scroll down to 'Power Management Mode'

7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'

8. Close Nvidia Control Panel and launch Monster Hunter: World

If using a dual AMD “Switchable Graphics” GPU, follow these steps:



1. Open AMD Catalyst Control Center

2. Under “Switchable Graphics”, select the High Performance section and select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Browse')

3. Click ‘Apply’

4. Close AMD Catalyst Control Center and launch Monster Hunter: World

Additionally, double-check your desktop / laptop’s power settings by performing the following:



1. If using a laptop, ensure the charger is connected

2. Open Control Panel

3. Select Power Options

4. Select “Change Plan Settings”

5. Select “Change advanced power settings”

6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’

7. Launch Monster Hunter: World



6. Update DirectX

We also recommend downloading and running the DirectX End-User Runtime Web Installer to ensure DirectX is fully up to date.



7. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.



To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam

2. From the “Library” section, right-click on the game and select “Properties” from the menu.

3. Select the “Local files” tab and click the “Verify integrity of game files...” button.

4. Steam will verify the game's files - this process may take several minutes.

5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

Still having trouble?

If you continue to run into issues with the game, providing a DxDiag report with your response may help us better investigate.



To create a DxDiag report:



1.) Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)

2.) Type "dxdiag" (with or without quotes) into the box that comes up.

3.) From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

We apologize for any inconvenience. If you have any additional questions or feedback, please let us know.





Best Regards,

CAPCOM USA Customer Support

For the latest news and information from CAPCOM, please visit us at Capcom-Unity.

[Roxas]

thx guys. I've resolved the problem. i've installed the new driver for AMD and it worked

[BoneyHead95]

Originally posted by Roxas:

thx guys. I've resolved the problem. i've installed the new driver for AMD and it worked

What version was you're driver update? Mine's already up to date but I still have the same issue.

[Roxas]

18.8.1

[BoneyHead95]

Originally posted by Roxas:

18.8.1

Same one I'm on. Thanks for letting me know. (-: Might just wait it out for a patch anyway.

[Roxas]

Yeah i think they(capcom or AMD)will patch in this day

[Sgt-Salty]

hai I get the crash on start up black screen these are what im working with Operating System
Windows 10 Home 64-bit
CPU
Intel Core i5 3210M @ 2.50GHz 73 °C
Ivy Bridge 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
LENOVO Lenovo (CPU Socket - U3E1)
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics 4000 (Lenovo)
since im not using amd or nvid what might I do as a suggestion

[Sylfaersparrow]

Hi there, i'm also having an issue, my game crashes on startup, without any error message. I tried to update my drivers, reinstalled the game tried many things, it doesnt work. It happened right after i had to reinstall my windows following a 0xc00000e9 error. If you can help me i would be really really happy. There are my System informations

Time of this report: 9/29/2019, 17:36:19
Machine name: DESKTOP-GHG1VFO
Machine Id: {4950838E-02F1-4F95-A793-7F25B2E0CE9B}
Operating System: Windows 10 Famille 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: French (Regional Setting: French)
System Manufacturer: Micro-Star International Co., Ltd
System Model: MS-7A34
BIOS: 1.50 (type: UEFI)
Processor: AMD Ryzen 5 1600X Six-Core Processor (12 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16336MB RAM
Page File: 12029MB used, 7250MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0329 64bit Unicode