Blue Screen when playing or spectating a match

[quaRANTine]

Hi,

So I'll post here what I said to the support just in case anyone here have the same problem or solved this problem.

As the title says, I'm getting a blue screen crash when I'm playing or spectating a match in Dota 2. The crash is intermittent, meaning it does not happen always but it happens very often.

For a start note, I did not upgrade my system (hardware and software) for the past 3 months. Dota is working fine for more than 1 year now so I;m not so sure what could cause this.
Blue screen issue is happening in Dota 2 game only.

Now, here's my reply to the support team:

I couldn't recall that I made changes to my system, both software and hardware. Dota is running fine for more than a year. Not sure what really happened but I'll try to answer the questions.
First, here are my pc specs:
-Processor: Intel Core i5-6600
-Mother board: MSI Z170A Gaming pro (MS-7984)
-8GB RAM
-Video card: AMD Radeon R9 390 series
-Hard drive: 2TB Western Digital Black

Now for the questions:
1. If possible, take a screenshot of any error messages you are seeing. Click here for help with creating screenshots.
-I don't see any errors popping out before the blue screen error happens. And if the blue screen occurs, it happens too fast that I cannot take a picture to it. I'll do my best to catch that one.

2. If you are able to reproduce the crash, you can help us by providing steps to reproduce the issue.
-It only happens when I am in a match or I am spectating a game. As far as I can tell, there are no pattern as to when the blue screen will occur. Sometimes it happens 3x a day, but most of the time it happens once per day. The only warning that I know that the blue screen will happen is when the screen freezes while sounds in game is still on. I can still hear what is happening in game for a brief moment then it goes blue screen,

3. Providing context about the crash can help us investigate the cause. Did anything change on your system? Is the crashing associated with any recent updates?
-I don't recall updating my system softwares/drivers for the past 3 months. This crash happened for almost 2 months now. So, aside from the dota update, no software has been updated yet. I will try to update to the latest driver versions if that will be the solution, but I'll refrain from updating for now to isolate issues in troubleshooting. As I said, the Dota 2 game runs smoothly for more than 1 year.

4. Are you able to test the issue on a different machine, or test the issue on the same machine with a different account? Both of these tests are valuable.
-I haven't tried playing with other account logged in my computer. I will test that.

5. Please also check your Dota 2 directory for any recent dump (.dmp) or minidump (.mdmp) files. If any dumps exist, attach up to 2 of the most recent to your next reply.
-Attached is the screenshot of my dump files. Nothing much in there aside from the two dump files which were dated August 22 and 28. Should I continue to attach those? Also, as you can see in my screenshot, I installed steam in drive E:/ - which is the Western Digital Black HDD, directly under a folder named "Program Files", I forgot to add a sub folder for steam just in case you wonder about my path to the dump files.


Hope this help.

[Perona]

Check ur GPU and CPU temperatur, a bluescreen mostly gets caused because of overheated hardware.

[quaRANTine]

Originally posted by Provo:

Check ur GPU and CPU temperatur, a bluescreen mostly gets caused because of overheated hardware.

By the way, not sure if this is related, but after I experience those blue screen crashes, I am frequently getting this error:

"Display driver AMD Driver stopped responding and has successfully recovered."

this happens whenever I play/spectate match, and now even just going to the battle pass page.

I'll monitor the temperature.

[quaRANTine]

I am now updating my drivers just in case that's the issue

[quaRANTine]

nope. after updating my drivers, still happen today :(

[quaRANTine]

anyone?

[Perona]

What about ur temperatures?

[quaRANTine]

Originally posted by Provo:

What about ur temperatures?

My GPU temperature when playing a game ranges from 70-95 deg. Celsius.
My CPU temperature is between 50 and 65 deg. Celsius.

Are these temps normal?

[Perona]

Originally posted by #BREAKEVEN:

Originally posted by Provo:

What about ur temperatures?

My GPU temperature when playing a game ranges from 70-95 deg. Celsius.
My CPU temperature is between 50 and 65 deg. Celsius.

Are these temps normal?

Well ur cpu temp is fine i guess. i'm a bit worried about ur gpu, i was just checking the average temps. And most ppl say it usually shouldnt get higher than 95°c.

I got a gtx 960 nvidia and she never gets higher than 60°c when i play dota.

I would suggest to open ur computer and take a look to ur graphic card, if it's a bit dirty - clean it.

https://www.youtube.com/watch?v=lM69EvoT_8c

[Ubercharged Batman]

Don't be a dumbo. Download Bluescreenview before doing anything drastic.

[Ａｖｅｎｇｅｒ]

update ur amd driver if its update try open dota in safe mode (search fot it in the forum here) and test it maybe volkan driver is the problem

[Perona]

Originally posted by Ubercharged Batman:

Don't be a dumbo. Download Bluescreenview before doing anything drastic.

What do u mean with drastic? To open ur computer and clean it? xD

[piterskiy]

i had exactly same problem a very long time ago, full drivers re-install(deleting them and then downloading again) helped

[Ubercharged Batman]

Originally posted by Provo:

Originally posted by Ubercharged Batman:

Don't be a dumbo. Download Bluescreenview before doing anything drastic.

What do u mean with drastic? To open ur computer and clean it? xD

I mean stuff like replacing expensive components. Download the program, get info, fix accordingly. Kappa

[quaRANTine]

Originally posted by Ubercharged Batman:

Originally posted by Provo:

What do u mean with drastic? To open ur computer and clean it? xD

I mean stuff like replacing expensive components. Download the program, get info, fix accordingly. Kappa

I downloaded bluescreenview. Thank you for that, I didn't know something like that exists.

So I was looking into the dump files and all of them have this bug check code error: 0x00000116.

As I searched to what it means, it relates to the video driver's TDR error (https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x116---video-tdr-error).

I haven't gone too deep into debugging as I am not experienced on that. But as the recommended resolution of microsoft listed in the site, I am leaning towards that my video card is starting to act up.
-I am using the default setting of my mother board (never overclocked it).
-I just updated all of my drivers to the latest version and still crash happens.
-It can't be the power supply because I also tried my reserved PSU here.

So, yup. probably defective parts but I'll try to debug more of the issue before I do something unnecessary.

[Sphinx No.1]

any one know how to fix error creeps