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I emailed the support team asking for help on Dec 15 and, even though it took until a few days past Christmas time because they were busy, I should be thankful I got a reply at all since they were busy working on updates and fixes for 100% OJ and Acceleration of Suguri 2 over holiday time, while this is a pretty trivial issue on an older, lesser known game. I was emailed with a dropbox exe and friend-requested on Steam for more personal assistance and dropbox files until the issue was fixed, so I am appreciative for that; and Mr Rive was also friendly throughout.
It's still a bit of a mystery why this happened for me or whether it would happen to other people, but ah well; all's well that ends well!