Pavlov VR Troubleshooting Guide and FAQ

[Junt]

Click here if you are having issues with Update 29
https://steamcommunity.com/sharedfiles/filedetails/?id=2986270388

Update 26 Broke for me I crash at start with the Pavlov Crash reporter / I'm having strange game behavior / I'm getting strange game performance

First Delete your Pavlov folder in: %LocalAppdata%

Locate your local appdata folder on your windows installation: %localappdata%/Pavlov/

1. Press start
2. Type "%localappdata%" without quotes and press enter
3. Locate Pavlov folder and delete it.

I'm getting an error saying the procedure entry point could not be located in the Dynamic Link Libary (v8_libplatform.dll)

Find your pavlov game installation folder and locate this directory typically located at: SteamLibrary\steamapps\common\PavlovVR\Pavlov\Plugins

Find the Runtime folder and back it up and delete it. You can either zip the contents or move it to another directory. Restart Steam and open Pavlov.

Deleting appdata does not work for me.

Clear steam download cache, verify game file integrity, delete Pavlov AppData again.

I tried the above and it does not work

Reinstall the game, delete Pavlov AppData again. Got over your workshop subscriptions and unsubscribe from undesired maps so your installation will be smaller.

Steam is stuck in an update loop

Please make sure you have a lot of free space on your installation drive to let steam unpack and verify the update. You can also try restarting your computer. If you have to free up space, a restart is required because Steam is having trouble recognizing freed up space.

I am still having trouble after all of the above

Please give us your specs and anything unique about your computer. Are you running software or plugins that affect VR in ANY way? Have you ever tampered with core Pavlov game files? Are you using any software that interacts with your windows audio mixer? What are your specs? Are you getting the Pavlov crash reporting and submitting your reports?

Unable to play online, offline works fine.

1. Check the windows firewall to make sure Pavlov VR is allowed.

2. Check any other 3rd party antivirus software or firewalls that may be blocking Pavlov from connecting to the internet.

I have an Intel 11 gen processor and the game will not launch.

Try the steps outlined in this article: https://docs.google.com/document/u/2/d/e/2PACX-1vQgg6UPzW3_QZKd7WtDHxwV5le9GHD6j7O-r4qiGaS28yo56wdETeUQGUquf841rXO5-4WPOoxD9mgS/pub

Vibrations on controllers are causes tracking lag (Rift/Rift S)

1. Try unplugging and plugging in the USB cable for the headset into a different port.
2. With the exception of your mouse and keyboard, disable or unplug any USB devices that may be active such as a webcam or microphone.

Tip: The Oculus Rift uses a lot of USB bandwidth and can cause issues with the tracking when haptics are triggered. Some USB ports on select motherboards are not up to the proper USB 3 spec.

Error message saying need to install 2015 runtime version

1.Try running vrmonitor.exe directly.

2. two files may be missing: msvcp140.dll & vcruntime140.dll
This may have something to do with a Microsoft update of its "Microsoft Visual C++ Redistributable for Visual Studio 2017" package in December 2017

3. Download the version of VC_redist.x64.exe from this page: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

4. if you have this issue in a 32-bit system, you'd want to try the 32-bit version.

LowLevelFatalError crash message on launch

Disable anything that may interfere with audio such as voicemeeter.

Does your error contain a UGC number? It may look something like this:

.../.../pavlov/content/custommap/UGC1234567890/definition.uasset

This is a workshop map that is broken and you will need to unsubscribe from it. You can find out the map that is causing this by going to the link on the workshop with the UGC number. Paste the url into your browser https://steamcommunity.com/sharedfiles/filedetails/?id=
After ?id= in the link add the UGC number in your error without the UGC like so:

https://steamcommunity.com/sharedfiles/filedetails/?id=1234567890
*This is not a valid UGC number and only used as an example

Please notify and report this map to developers so they can mark the map as incompatible.

Pavlov VR in Steam is stuck on verifying

Clear Steam Download Cache. From your Steam Client, open the Settings panel by selecting “Steam > Settings” from the top left client menu. Go to the downloads section.

If the problem persists make sure your hard drive is not full, you also may need to cull or clean up your workshop downloads.

Black screen hang or crash on game launch

Does the application hang or crash? Is this the first time launching Pavlov VR on your system? If it hangs, leave the application open until it finally loads , it may take a long time on first load. If it completely crashes you may need to clean your unreal and Pavlov VR installation.

Many crashes are related to Steam Phonon audio. Please make sure your audio drivers for your motherboard chipset are up to date, try disabling any software that may be affecting audio in any way.

You can also try swapping your audio to Oculus Virtual Audio Device if you are on a Quest.

If you have a very old steam profile picture try changing it to current steam dimensions and standards without transparency. This has caused issues for some players.

Known software that can cause conflicts: Nahimic 3, 3rd party firewalls/antivirus, anything that tampers with hardware on your computer like CPU or GPU management software.

Make sure you are on stable, non-beta branches of your respective software. If you are on Oculus or have Oculus software installed for Revive, make sure you opt-out of any beta programs such as the Public Test Channel. If you are on SteamVR hardware make sure you are not using a SteamVR beta branch.

To opt-out of Oculus PTC: Oculus Software > Settings > Beta-Version > Public Test Channel > Disable

Make sure your Oculus software is up to date with the correct version on main branch.

To opt-out of SteamVR Beta: Find SteamVR in your library under the “Tools” section. Go into Properties > Betas > None - Opt out of all beta programs

If the above does not work please proceed try cleaning your Pavlov VR installation if you have been able to get Pavlov VR to launch in the past.

Rift/Rift S Audio not working

Check all your audio settings, even if you think it’s not the problem. Things can change when SteamVR or Pavlov VR launches. Disable anything that may interfere with audio such as voicemeeter.

Check all these when in and out of the game:

• Windows audio settings input/output
  
• Steam audio settings
  
• SteamVR audio settings
  
• Oculus Home audio settings
  
• In-game audio settings with the microphone drop down

to see if your mic is working, start a lobby and start talking, check the icon next to your name, if it changes, it’s working. There is also a simulated VU meter in the sound settings to see if the game can see mic activity.

Missing Downloaded Files Error / issues with workshop maps

• Unsubscribe from all maps
  
• Delete all your downloaded workshop content located in: steamapps/workshop/content/555160
  
• Delete everything in: \steamapps\workshop\downloads
  
• Clear steam download cache: Steam > Settings > Downloads > Clear Download Cache
  
• Restart steam and download a single map. Test.

My hands are stuck on the floor

Reset your bindings for SteamVR bindings if running in SteamVR mode (Vive/WMR/Index)
Reset your playspace and re-set up room (Oculus)

VAC Check Timed Out

Follow some of the tips on this Steam support page: https://support.steampowered.com/kb_article.php?ref=2117-ILZV-2837&l=english

Troubleshooting RAM

If you are having random or strange crashes, it may be a good idea to run a RAM diagnostic tool as part of your troubleshooting steps: https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for-problems/

Cleaning your Pavlov VR installation

If you are launching Pavlov VR for the first time and are unable to, you likely do not need to clean your installation and should investigate hardware/firmware/driver related issues as well as software conflicts. This should be used by people who were able to get Pavlov working previously in the past, but are currently unable to.

Clear Steam Download Cache. From your Steam Client, open the Settings panel by selecting “Steam > Settings” from the top left client menu. Go to the downloads section. Menu.
Completely uninstall Pavlov VR from Steam

Delete the Appdata folder for Pavlov:

• Type %localappdata% in your windows search
  
• C:/Users/[YOURUSERNAME]/AppData/Local/Pavlov
  
• C:/Users/[YOURUSERNAME]/AppData/Roaming/Unreal Engine
  
• C:/Users/[YOURUSERNAME]/AppData/Local/UnrealEngine/DataCache

Find the folder called Pavlov and delete it. Try deleting UnrealEngine app data if you’re still having issues.

Locate main Pavlov VR folder installation in file explorer and delete leftover files located where your steam library is on your hard drive: SteamLibrary/SteamApps/Common

Find the folder labeled PavlovVR and delete it. Restart your computer.

Reinstall Pavlov and try to launch again. Proceed to the next step if this does not work.

Deleting all your downloaded workshop content

located in: steamapps/workshop/content/555160

Clean your Steam installation: (Warning only use this as a last resort)

Delete all items in your steam directory apart from your steam.exe and steamapps folder. When you launch steam again you'll have to log in, and it will download all the files you just deleted again. Just note that you will lose screenshots if you do this, just relocate them to another place on your drive if you want to keep them.

https://steamcommunity.com/sharedfiles/filedetails/?id=1829531225


Still having issues? Please reach out to us at [e-mail]

[lutirom02]

I am struggling to find a game server whenever I create a lobby. But when I connect to someone's game, it is perfectly fine. Any idea on this one?

[jrc73us]

I'm not sure if this has been discussed here, but I'm using a quest 2 with a link cable and I am having issues with the mic sensitivity of the game. No matter what microphone I choose, whether it's the seperate bluetooth mic I have on my headset, or just the integrated mic on the vr headset, it is just failing to pick up anything audible. I have checked the settings in depth, and I have tested both the mics with other apps and they are both working fine in every other game I try, on discord, and on recordings. I just can't seem to get it to work in this particular game. I've spent the better part of today looking for a solution and I haven't been able to find any that have any effect on the game. Since the mics work outside of pavlov perfectly, and when I test them both I sound perfectly audible, I have to assume it's a problem on the game side of things, and I'd love to get some help with this.

[Omniwhatever]

Hey, I don't know if it's been brought up or not, but Fixed Foveated Rendering on Pimax has stopped working for a while, don't know if the devs can do anything about it. Shame because it gave such a performance boost on my 8k X

[Fyre]

Consistently crashing when about a minute into SND

[Fyre]

Error is as follows:

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x57506a4f

0x00007ff9b9bb522c PhysX3_x64.dll!UnknownFunction []
0x00007ff9b9bd9ed2 PhysX3_x64.dll!UnknownFunction []
0x00007ff63b097af1 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63b08b9bf Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63b05dd1f Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63ada749c Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63add002b Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63addb17c Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63adcbbf3 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63ada5b21 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63ac82461 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff639b4ae83 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63ac86104 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63ac71225 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63b20caba Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff639f965ea Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff639f966f3 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff639f9dab9 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63b21febf Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63b223d67 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63af3e057 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63ae8ab77 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff639a7ef99 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff639a849c0 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff639a84a4a Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff639a8d177 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ff63b93feb6 Pavlov-Win64-Shipping.exe!UnknownFunction []
0x00007ffa44ad7034 KERNEL32.DLL!UnknownFunction []
0x00007ffa44fa2651 ntdll.dll!UnknownFunction []

[Grims]

My game keeps on saying "Out of video memory trying to allocate a texture! …" how do I fix this?
I have a Intel (R) Core (TM) I7-10700F Processor, my graphics card is NVDIDIA Geforce GTX 1660 TI, and my ram is 16G

[Oliman]

I'm having an issue launching my game. Every time I try to launch it, it does the anti cheat screen and then the screen goes black for a few seconds. After that it says that the game crashed. I tried to run the anti cheat .exe to reinstall it and nothing happens when I run it. I have reinstalled Pavlov once and that fixed the issue for that one session, but it doesn't work anymore again.

[SimonBrian]

When playing the game, every time you exit the menu page to display connection lost, there is no problem with the network. It is useless to restart steam or restart the computer. You will still return to the menu soon after entering the game

[Cevius]

So this will be a smaller problem, it doesn't affect playing the game but can cause performance issues elsewhere. After closing the game, quite often a copy of pavlov.exe remains open until forcibly killed off from the task manager. While this is open, performance in all other VR titles suffers until this is killed off.

I'm running a HP Reverb G2 WMR headset. Steam is managing the OpenXR layer, but this also happens when WMR is in control of OpenXR as well.

Could be specific maps causing this? Something left hanging around that stops the program? I play a lot of TTT, and finished up on TTT New Town last night.

[Kate Hanami]

I'm having horrible lag / low framerate
bought the game yesterday and installed for the first time ever a few hours ago
crashed many times at different places

1. tutorial >> loading the first pistol
   
2. start up >> EAC error
   
3. loading >> CTD
   
4. loading >> too long, force quit
   
5. success

and the game is lagging horrible overall, the audio is incredible choppy and I have horrible reprojection and FTG almost every time I move my head
and FSR doesn't seem to help much, or EAC is blocking it

legends:

EAC = Easy Anti-Cheat - service for game devs to prevent cheaters in online multiplayer
often causes false positive with video recording software and gamepad to xinput wrapper

CTD = Crash To Desktop - term coined by Skyrim modding community, self-descriptive
not suppose to happen if the mod is fully compatible, rarely the case

FTG = Fade To Grid - a VR game is frozen or not responding, SteamVR will Fade To Grid to prevent player's nausea from the image no moving
FTG = Freeze Terminated Game - a fullscreen game will remain frozen in the foreground
task manager can't be summoned, Alt+F4 will offer little help, may need to power cycle to whole computer to return Windows to a usuable state

FSR = FidelityFX Super Resolution - AMD's Open Source software, lower game's internal resolution and upscale back to target resolution, reversed Super Sampling Anti-Aliasing -also work for Nvidia card

please help me get this game in a playable state, even if not perfect, at least playable in offline mode

[CinnamonApples]

how do i fix entry point not found error

[Beemo-1]

:]]

[oliver25643]

hmmm amazing

[arfman123]

I been getting this issue where the majority of servers I load into get stuck on the connecting screen and it won’t load into the game. I am forced to restart every time this happens and it the majority of servers that this happens on. Anyone know any fixes to this.

[Pyro]

♥♥♥♥♥♥♥ eredeti hozzászólása:

When playing the game, every time you exit the menu page to display connection lost, there is no problem with the network. It is useless to restart steam or restart the computer. You will still return to the menu soon after entering the game

Im having the exact same problem