Pavlov VR Troubleshooting Guide and FAQ

[Junt]

Click here if you are having issues with Update 29
https://steamcommunity.com/sharedfiles/filedetails/?id=2986270388

Update 26 Broke for me I crash at start with the Pavlov Crash reporter / I'm having strange game behavior / I'm getting strange game performance

First Delete your Pavlov folder in: %LocalAppdata%

Locate your local appdata folder on your windows installation: %localappdata%/Pavlov/

1. Press start
2. Type "%localappdata%" without quotes and press enter
3. Locate Pavlov folder and delete it.

I'm getting an error saying the procedure entry point could not be located in the Dynamic Link Libary (v8_libplatform.dll)

Find your pavlov game installation folder and locate this directory typically located at: SteamLibrary\steamapps\common\PavlovVR\Pavlov\Plugins

Find the Runtime folder and back it up and delete it. You can either zip the contents or move it to another directory. Restart Steam and open Pavlov.

Deleting appdata does not work for me.

Clear steam download cache, verify game file integrity, delete Pavlov AppData again.

I tried the above and it does not work

Reinstall the game, delete Pavlov AppData again. Got over your workshop subscriptions and unsubscribe from undesired maps so your installation will be smaller.

Steam is stuck in an update loop

Please make sure you have a lot of free space on your installation drive to let steam unpack and verify the update. You can also try restarting your computer. If you have to free up space, a restart is required because Steam is having trouble recognizing freed up space.

I am still having trouble after all of the above

Please give us your specs and anything unique about your computer. Are you running software or plugins that affect VR in ANY way? Have you ever tampered with core Pavlov game files? Are you using any software that interacts with your windows audio mixer? What are your specs? Are you getting the Pavlov crash reporting and submitting your reports?

Unable to play online, offline works fine.

1. Check the windows firewall to make sure Pavlov VR is allowed.

2. Check any other 3rd party antivirus software or firewalls that may be blocking Pavlov from connecting to the internet.

I have an Intel 11 gen processor and the game will not launch.

Try the steps outlined in this article: https://docs.google.com/document/u/2/d/e/2PACX-1vQgg6UPzW3_QZKd7WtDHxwV5le9GHD6j7O-r4qiGaS28yo56wdETeUQGUquf841rXO5-4WPOoxD9mgS/pub

Vibrations on controllers are causes tracking lag (Rift/Rift S)

1. Try unplugging and plugging in the USB cable for the headset into a different port.
2. With the exception of your mouse and keyboard, disable or unplug any USB devices that may be active such as a webcam or microphone.

Tip: The Oculus Rift uses a lot of USB bandwidth and can cause issues with the tracking when haptics are triggered. Some USB ports on select motherboards are not up to the proper USB 3 spec.

Error message saying need to install 2015 runtime version

1.Try running vrmonitor.exe directly.

2. two files may be missing: msvcp140.dll & vcruntime140.dll
This may have something to do with a Microsoft update of its "Microsoft Visual C++ Redistributable for Visual Studio 2017" package in December 2017

3. Download the version of VC_redist.x64.exe from this page: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

4. if you have this issue in a 32-bit system, you'd want to try the 32-bit version.

LowLevelFatalError crash message on launch

Disable anything that may interfere with audio such as voicemeeter.

Does your error contain a UGC number? It may look something like this:

.../.../pavlov/content/custommap/UGC1234567890/definition.uasset

This is a workshop map that is broken and you will need to unsubscribe from it. You can find out the map that is causing this by going to the link on the workshop with the UGC number. Paste the url into your browser https://steamcommunity.com/sharedfiles/filedetails/?id=
After ?id= in the link add the UGC number in your error without the UGC like so:

https://steamcommunity.com/sharedfiles/filedetails/?id=1234567890
*This is not a valid UGC number and only used as an example

Please notify and report this map to developers so they can mark the map as incompatible.

Pavlov VR in Steam is stuck on verifying

Clear Steam Download Cache. From your Steam Client, open the Settings panel by selecting “Steam > Settings” from the top left client menu. Go to the downloads section.

If the problem persists make sure your hard drive is not full, you also may need to cull or clean up your workshop downloads.

Black screen hang or crash on game launch

Does the application hang or crash? Is this the first time launching Pavlov VR on your system? If it hangs, leave the application open until it finally loads , it may take a long time on first load. If it completely crashes you may need to clean your unreal and Pavlov VR installation.

Many crashes are related to Steam Phonon audio. Please make sure your audio drivers for your motherboard chipset are up to date, try disabling any software that may be affecting audio in any way.

You can also try swapping your audio to Oculus Virtual Audio Device if you are on a Quest.

If you have a very old steam profile picture try changing it to current steam dimensions and standards without transparency. This has caused issues for some players.

Known software that can cause conflicts: Nahimic 3, 3rd party firewalls/antivirus, anything that tampers with hardware on your computer like CPU or GPU management software.

Make sure you are on stable, non-beta branches of your respective software. If you are on Oculus or have Oculus software installed for Revive, make sure you opt-out of any beta programs such as the Public Test Channel. If you are on SteamVR hardware make sure you are not using a SteamVR beta branch.

To opt-out of Oculus PTC: Oculus Software > Settings > Beta-Version > Public Test Channel > Disable

Make sure your Oculus software is up to date with the correct version on main branch.

To opt-out of SteamVR Beta: Find SteamVR in your library under the “Tools” section. Go into Properties > Betas > None - Opt out of all beta programs

If the above does not work please proceed try cleaning your Pavlov VR installation if you have been able to get Pavlov VR to launch in the past.

Rift/Rift S Audio not working

Check all your audio settings, even if you think it’s not the problem. Things can change when SteamVR or Pavlov VR launches. Disable anything that may interfere with audio such as voicemeeter.

Check all these when in and out of the game:

• Windows audio settings input/output
  
• Steam audio settings
  
• SteamVR audio settings
  
• Oculus Home audio settings
  
• In-game audio settings with the microphone drop down

to see if your mic is working, start a lobby and start talking, check the icon next to your name, if it changes, it’s working. There is also a simulated VU meter in the sound settings to see if the game can see mic activity.

Missing Downloaded Files Error / issues with workshop maps

• Unsubscribe from all maps
  
• Delete all your downloaded workshop content located in: steamapps/workshop/content/555160
  
• Delete everything in: \steamapps\workshop\downloads
  
• Clear steam download cache: Steam > Settings > Downloads > Clear Download Cache
  
• Restart steam and download a single map. Test.

My hands are stuck on the floor

Reset your bindings for SteamVR bindings if running in SteamVR mode (Vive/WMR/Index)
Reset your playspace and re-set up room (Oculus)

VAC Check Timed Out

Follow some of the tips on this Steam support page: https://support.steampowered.com/kb_article.php?ref=2117-ILZV-2837&l=english

Troubleshooting RAM

If you are having random or strange crashes, it may be a good idea to run a RAM diagnostic tool as part of your troubleshooting steps: https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for-problems/

Cleaning your Pavlov VR installation

If you are launching Pavlov VR for the first time and are unable to, you likely do not need to clean your installation and should investigate hardware/firmware/driver related issues as well as software conflicts. This should be used by people who were able to get Pavlov working previously in the past, but are currently unable to.

Clear Steam Download Cache. From your Steam Client, open the Settings panel by selecting “Steam > Settings” from the top left client menu. Go to the downloads section. Menu.
Completely uninstall Pavlov VR from Steam

Delete the Appdata folder for Pavlov:

• Type %localappdata% in your windows search
  
• C:/Users/[YOURUSERNAME]/AppData/Local/Pavlov
  
• C:/Users/[YOURUSERNAME]/AppData/Roaming/Unreal Engine
  
• C:/Users/[YOURUSERNAME]/AppData/Local/UnrealEngine/DataCache

Find the folder called Pavlov and delete it. Try deleting UnrealEngine app data if you’re still having issues.

Locate main Pavlov VR folder installation in file explorer and delete leftover files located where your steam library is on your hard drive: SteamLibrary/SteamApps/Common

Find the folder labeled PavlovVR and delete it. Restart your computer.

Reinstall Pavlov and try to launch again. Proceed to the next step if this does not work.

Deleting all your downloaded workshop content

located in: steamapps/workshop/content/555160

Clean your Steam installation: (Warning only use this as a last resort)

Delete all items in your steam directory apart from your steam.exe and steamapps folder. When you launch steam again you'll have to log in, and it will download all the files you just deleted again. Just note that you will lose screenshots if you do this, just relocate them to another place on your drive if you want to keep them.

https://steamcommunity.com/sharedfiles/filedetails/?id=1829531225


Still having issues? Please reach out to us at [e-mail]

[Soapy_Bubble]

I have waited about 30 minutes and Pavlov hasn't started. What do I do?

[Sepeor]

literally nothing worked. The game never boots up, it gets on the thing that shows the anti cheat (Which isn't even VR) and then quits.

[Major Li Ability]

Pavlov Update Every login to steam, why does it take nearly 1 hour everytime (Every login) to update. Its become quicker to uninstall and reinstall than it is to update, why does it look like its scanning my complete system every update? There is TB of space so not an issue.

[Anti-God]

after the 26 update, the game wouldnt run, i uninstalled, waited a few days, then reinstalled. no matter how much i try andtrouble shoot, it wont complete the download, stuck on 25/25 gigs installed. ive cleared the folder, deleted the files, and cleaned my download cache, nothing works. it really sucks that i cant play the game i payed money for, and a game i really enjoy. im utterly disappointed that it seems to be only me...

[Fondling Freak]

So I did the "I'm getting an error saying the procedure entry point could not be located in the Dynamic Link Libary (v8_libplatform.dll)" guide and now it just instantly goes to a black screen and crashes. Idk what to do with pavlov now. How do I fix this.

[Driver Seat]

every time i attempt to open pavlov it validates instead of opening

[linkpopper]

Same as a lot of people here, my game also doesn't launch, the anti-cheat launches, then nothing

[10,000 Guatemalan immigrants]

Originally posted by ttv/Linkpopper:

Same as a lot of people here, my game also doesn't launch, the anti-cheat launches, then nothing

Thank god im not the only one, game closes immediately after anticheat

[StingrayX]

Same here, in my Quest 2 it says "Next Up" but on my PC, it launches for like 5 seconds then stops, using the link cable. I deleted the cache and verified files also.

[shaymanmango]

hey i'm having trouble with pavlov not putting any populated servers on my online tab anyone know how to fix this

[StingrayX]

I am having the issue of putting me in a game, i can look around, but everybody is on the ground not moving, then i get a connection timeout, happens with most maps.

[mtpearson44]

I'm still having issues after trying all these steps. It lags so bad that I cannot play the game. I've deleted the game entirely, and it works for a bit, until the game goes to update. Once the update is finished, the lagging continues.

I'm running AMD Ryzen 5 2600, 32 GB of RAM, RTX 2070 Super, and an Oculus Rift CV1. I haven't done anything else with the game, except for what it says in the guide. The game just broke with update 26, and I haven't been able to figure out how to make it work since.

[Kanbay]

Originally posted by Willom_gk:

my game wont launch, it launches the anty-cheat and then it just dosent launch the game

People having that issue, might need to try this if they haven't

"Reinstall Easy anti-cheat:

Browse to your Pavlov install directory and fine the Easy anti cheat folder, usually located at C:\Program Files (x86)\Steam\steamapps\common\PavlovVR\EasyAntiCheat

Then run "EasyAntiCheat_EOS_Setup.exe""

[PurpleMA]

Hi. im on the oculus quest 2 and my problem is that, when I launch the game in Oculus mode, i can't get the game to allow me to move with the left hand joystick. It's stuck on the right controller no matter what I do. If I launch the game in steam vr mode, the game runs fine, but the visual controllers are stuck on the screen. How do i fix it so that I can move with my left hand when i launch the game in oculus mode.

[franchu240]

Originally posted by Kanbay:

Originally posted by Willom_gk:

my game wont launch, it launches the anty-cheat and then it just dosent launch the game

People having that issue, might need to try this if they haven't

"Reinstall Easy anti-cheat:

Browse to your Pavlov install directory and fine the Easy anti cheat folder, usually located at C:\Program Files (x86)\Steam\steamapps\common\PavlovVR\EasyAntiCheat

Then run "EasyAntiCheat_EOS_Setup.exe""

i have the same problems with anti cheat, i execute the program and nothing happens...