Deep Rock Galactic

Deep Rock Galactic

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gsg_amanda  [開發人員] 2022 年 7 月 26 日 上午 2:04
7
2
Connection lost/High Ping/Lag since Season 02.
EDIT:

We are in contact with Steam and are collecting logs from these kinds of incidents to send them - info on how to enable logging and where to send them can is on our discord:
https://discord.com/channels/257785731072786435/1046798439016583178
#


We are aware that some players have been experiencing a spike in connection issues with the introduction of season 02 . We are still investigating but haven't been able to find the source yet. Currently we are looking into whether the newer engine version or the newer steam api version (or both in combination) both introduced with season 02 could be the issue. But we need more info.

So if your connection went wonk after season 02 launched and you want to help us solve this, a reply or pm with the following info would be very appreciated:

*Does the issues happen both when you are client or also when you are hosting games?
*Are the issues consistent or only in some games?
*Where in the world are you located?
*Specs for your PC
*How is your internet connection?
*Are you using mods?
*Are you using a vpn?
*What steps, if any, have you taken in order to try and combat the issues?
*Anything that could be relevant (Other than "It started after Season 02"): When does it happens? Are there times where it is worse than others?

We understand that it is super frustrating (it is for us too tbh) and appreciate your patience while we are trying to figure it out.

R&S
最後修改者:gsg_amanda; 2023 年 6 月 14 日 上午 5:24
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目前顯示第 31-45 則留言,共 281
BreathOfTheGods 2022 年 8 月 29 日 下午 5:21 
1) client
2) in some games
3) Mexico currently
4) Geforce RTX 3070, Ryzen 7 5800X, 16GB RAM @3200MHz, 1TB SSD (Windows 10, PC) / ASUS TUF Gaming A15 (Windows 11, laptop)
5) Fibre (my ping is under 130ms average) - issue happened both via ethernet and wifi
6) No
7) No
8) Nothing I did worked (tried different gaming PCs, laptops and various ISPs); nothing else is ever hogging my bandwidth
9) I have around 2.3k hours in this game, 90% of it being joining other people's games. Prior to S02 I had no issues whatsoever. After S02 I tried pretty much everything I could on my end but I'm still getting this issue every single day during a 2 hours session. Others in this thread have described this as a "lag spike" although it often ends with a disconnect message. Detailed explanation of issue from client's perspective below:

A moment when it appears as if I am not getting updates inside the match/game itself (bugs are walking in place, other team members are just walking on their last set direction/path until they hit an obstacle/wall, if I mine minerals they don't fall off and the mission timer is frozen at the moment when this started to happen). At best this moment lasts between 5 seconds, up to maybe 30 seconds (I've yet to actually measure accurately how long it takes) and then everything gets updated all of a sudden and I am able to continue playing the mission. At worst it lasts between 10 seconds to maybe 30-40 seconds but I eventually get a disconnect message; I then am able to re-join the mission from mission control (if the host is still there, no one joined to fill up all spots and whatever stage the mission is at and if it still allows it). I've noticed that with certain hosts this doesn't happen as often or not even at all. But with others it can happen around 5 times in a mission. It is frequent enough to happen to me every single day if I play for at least 1 hour - 1&1/2 hours. Other things I noticed though not sure how relevant: it often happens exactly when a swarm event begins or generally when bugs spawn but I can't be 100% if it's a coincidence or not.

A big thank you to everyone at GSG for making such an awesome game and for whatever it's worth, I am more than willing to install whatever tools needed to actually help debug this issue, provide logs etc. I play this game every day.
最後修改者:BreathOfTheGods; 2022 年 8 月 29 日 下午 5:26
Felix Ashur 2022 年 8 月 31 日 下午 8:58 
I just saw this! Thank god, I was begining to worry that this issue would be swept under the rug... But it seems you guys came through once again~ :D

So.. For me:

*Does the issues happen both when you are client or also when you are hosting games?

This has happened consistently with myself as both client and host. The only difference is whether I bear the brunt of the lag and disconnects or whether it's whoever I'm playing with. And I should mention that nether myself, no any of the people I would consistently play with have ANY change in the quality of internet service since we started playing back before season 1.


*Are the issues consistent or only in some games?
The issue is consistent across every single mission and game in the game. And combined with the recent "cannot reconnect issue", it has made deep dives literally unplayable.

*Where in the world are you located?
I'm in North America, specifically the West Coast of the U.S.A. The people who I play with often are all over the States, from West Coast to East Coast. All of us have experience the exact same issues, and all of us never had any issues prior to Season 2.


*Specs for your PC
Custom Built for Gaming PC
Windows 10
Intel i5-96000k CPU with 3.70 GHz speed
16 GB of RAM
NVIDIA GeForce GTX 1660 SUPER GPU, updated to most recent stable drivers at all times.


*How is your internet connection?
High Speed Broadband from Comcast. I typically get under 20 ping in most games, and I did get about that much before Season 2. After Season 2 dropped though, it rocketed up over 100 ping.

*Are you using mods?
No, I do not use any mods and don't ever plan to.

*Are you using a vpn?
Nope, I am not using a VPN

*What steps, if any, have you taken in order to try and combat the issues?
I have switched my steam networking to "Always" as suggested on my support ticket. It has done literally nothing to improve my situation. I have also tried removing all other draws on my connection, no change there either.

*Anything that could be relevant (Other than "It started after Season 02"): When does it happens? Are there times where it is worse than others?
It seems to get worse if I'm playing with people who are farther away from me physically, but otherwise, it's a constant issue that plagues me even when playing with people close by.
Cookieio 2022 年 9 月 1 日 上午 2:47 
Is there any news regarding this? I know this probably isn't the place to ask this, but it has been really frustrating for me and my friends when I'm crashing a disconnecting.
smashed_penguin 2022 年 9 月 1 日 上午 7:30 
please, please, PLEASE FIX
losing Cargo Crates, Core Infusions and missing completing missions has become beyond infuriating
最後修改者:smashed_penguin; 2022 年 9 月 1 日 上午 7:31
Cookieio 2022 年 9 月 1 日 上午 7:32 
引用自 Smashed_Penguin
please, please, PLEASE FIX
losing Cargo Crates, Core Infusions and missing completing mission has become beyond infuriating
Same, though I played mostly singleplayer to compensate.
RaindropperinG 2022 年 9 月 1 日 上午 9:37 
引用自 Smashed_Penguin
please, please, PLEASE FIX
losing Cargo Crates, Core Infusions and missing completing missions has become beyond infuriating
Aren't Cargo crates/Lost Packs/ Infused core rewards kept even if one gets disconnected, though?

Or is that the case only upon mission failure?
Felix Ashur 2022 年 9 月 2 日 下午 5:36 
引用自 RaindropperinG
引用自 Smashed_Penguin
please, please, PLEASE FIX
losing Cargo Crates, Core Infusions and missing completing missions has become beyond infuriating
Aren't Cargo crates/Lost Packs/ Infused core rewards kept even if one gets disconnected, though?

Or is that the case only upon mission failure?
Unfortunately, I believe the rewards are only kept on mission failure/success, not disconnects.
ShugoTheRipper 2022 年 9 月 2 日 下午 7:32 
引用自 Cookieio
Is there any news regarding this? I know this probably isn't the place to ask this, but it has been really frustrating for me and my friends when I'm crashing a disconnecting.

I mean I have seen no correlative evidence in this thread yet. The devs probably need allot more responses; to nail something down.
Felix Ashur 2022 年 9 月 2 日 下午 7:55 
引用自 ShugoTheRipper
引用自 Cookieio
Is there any news regarding this? I know this probably isn't the place to ask this, but it has been really frustrating for me and my friends when I'm crashing a disconnecting.

I mean I have seen no correlative evidence in this thread yet. The devs probably need allot more responses; to nail something down.
Agreed. They need more to work with. And more time as well.
Cookieio 2022 年 9 月 3 日 下午 3:17 
引用自 Silverwing
引用自 ShugoTheRipper

I mean I have seen no correlative evidence in this thread yet. The devs probably need allot more responses; to nail something down.
Agreed. They need more to work with. And more time as well.
Well, at least they are working on it.
basilbattery 2022 年 9 月 5 日 上午 2:40 
引用自 Cookieio
引用自 Silverwing
Agreed. They need more to work with. And more time as well.
Well, at least they are working on it.

We can't be sure in it since it start to happened from S02 launching
komar1436 2022 年 9 月 8 日 上午 5:44 
1. It happens to me when i hosting and when i joined to some servers.

2. Consisten. Every time i play, there are lags.

3. Middle East.

4. Processor Intel(R) Xeon(R), CPU E5630 @ 2.53GHz, Video Card NVIDIA GeForce GTX 1050 Ti, Operating System Windows 10, RAM 16 GB. Reinstalled my windows 2 months ago, or somithing like that, just to clean and to "refresh" my pc, but DRG still lagging. (So don't do it, if you think "this should help", cause it won't...).

5. 190 mbps. My pc connected to the modem by wire. Talked to my provider several times, but he says my internet connection is ok. They advised to me to change my wire, which i connected to the modem, but it doesn't help.

6. No, i don't, but my teammates do. I played on servers with and without mods, and i had lags, it doesn't really matter, if there are mods or no, in me case. Also my teammates or random players played on my hosted server, and no matter, if they play with or without mods, they had lags.

7. No, i don't, but my teammates do. But i played on the servers without VPN, and i lagged anyway. And, yeah, my teammates and random palyers had lags, when i hosted, no matter if they play with or without VPN.

8. Well, when i host, and my teammate is lagging, he restarts the game. Usually it helps for next hour, or little more. If not, if he lags again after restart, then i restart my game. We doing same thing, if teammate hosting and i join. Sometimes it works, sometimes no. But, if i play with randoms, it will be luck, if from 10 servers, i'll find 1, where i will not lagging. Even when i join to someone close. And when i host to randoms, i see sometimes them all lagging and then kicked from the server because of "lost connection". I restart my game then too, and usually it works. And ping is ok all the time. All those lags looks like this: bugs moving on one place, teammates moving into the walls, minerals cannot be mined. I tried to change graphic quality, change directx, resolution, fullscreen mode or windowed, but it doesn't help all of these.

9. It happens absolutley randomly. It happens after 3 minutes of playing on the servers, or 1 hour. No matter, if we fighting swarm or just exploring. But last times, for some reason, it also could happen when i interact with something, like depositing to the mule, or building the pipe. Also it has randomly period of lag times. When it starts, lags may continue between 5 seconds, to 2 minutes. it can be short lags one by one, or one huge lag with "break" in 5 minutes, or more. Sometimes it ends with "lost connection to server". It's really big trouble to Deep Dives, because you can't join back to randoms.

Still waiting for your solution...
最後修改者:komar1436; 2022 年 9 月 8 日 上午 5:58
Lechuza the Scoot 2022 年 9 月 10 日 上午 4:56 
引用自 Silverwing
引用自 RaindropperinG
Aren't Cargo crates/Lost Packs/ Infused core rewards kept even if one gets disconnected, though?

Or is that the case only upon mission failure?
Unfortunately, I believe the rewards are only kept on mission failure/success, not disconnects.

I've disconnected from some games after getting an item from a Cargo Crates and Lost Packs and still had them. That's intentional tho, maybe if it's from the internet going down or smth it's different
最後修改者:Lechuza the Scoot; 2022 年 9 月 10 日 上午 4:56
♒ILCツ 2022 年 9 月 10 日 下午 4:59 
Only had this issue when playing with friends, though I'll play some more pubs to find out if it happens to anyone online. Via a lobby with three players, one of us would suddenly lose connection (everything either frozen or players moving in the last direction they were going for about 30-45 seconds before the game gives up and disconnects.) It only happens to one of the clients, not the other client or two if it's a 3-4 player game. We talk on discord, and even though one of us loses connections, discord and other things that use the internet are completely fine. Doesn't matter which friend hosts. We do have mods, but it's either only a few visual mods, and sometimes a mod that unrestricts the gunners zip line angle, depending on who's hosting. We are able to play other games just fine without any connection issues (except payday 2, but that game is really jank and might be mod related)
Savant 2022 年 9 月 15 日 下午 7:10 
This issue started for me yesterday, Sept. 14th, 2020.
- My internet speed is 800 Mbps down & 800 Mbps up.
- I do not use VPN.
- I do not use mods.
- I've updated my gpu drivers
- I've restarted my OS. (Win 10)
- Network drivers are up-to-date.
- This happens in ~80% of the games I join. (I never host)
- The disconnects can happen any time while I'm connected to another's game. (Whether in the space rig, right after drop pod lands, or any time during the mission.
最後修改者:Savant; 2022 年 9 月 15 日 下午 7:10
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