Known Issues and what we are working on....

[twopointjo]

Hi everyone,

Short update from us to let you all know some known issues and what we are working on at the moment.

Known Issues:

We have had a few reports of level saves breaking in v1.03. We are looking at this now - but in the meantime if you revert to you backup save you should hopefully be able to progress.
Go to this folder;
C:\Users\[Username]\AppData\LocalLow\Two Point Studios\Two Point Hospital\Cloud
You can find this folder by opening explorer, and typing in the address bar "%APPDATA%\..\LocalLow\Two Point Studios\Two Point Hospital"
Find the save slot that you were using. In this folder you should see lots of files. These are your career and level saves, and their backups.
Move '90x.csav' out of the folder, and rename '90x.csav.2.bak' to '90x.csav' - The number will depend on the level that we were playing. You can either sort by date and time, or if you're still unsure than ask in the comment below.
Launch the game.

-AI are sometimes not doing what they should be doing and becoming unresponsive.
-Ghosts sometimes getting stuck and not disappearing
-Guest trainers are not always arriving
-Launch issues on some Mac OS (update coming soon!)
-Key bindings not always saving correctly after quitting the game.


What we are working on at the moment:

-Copy and Paste rooms
-AI bug fixing
-Queues
-Performance issues - Specifically stuttering which can occasionally happen after longer play throughs.
-Occasional crash fixes and other bugs.

Let me know if you have any questions or problems in the comments and i'll get back to you :)

Thanks!

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Patches;

v1.01
https://steamcommunity.com/app/535930/discussions/0/1737715419894374958/

v1.02
https://steamcommunity.com/app/535930/discussions/0/1737715419912789209/

v1.03
https://steamcommunity.com/app/535930/discussions/0/2590022385657630517/

Now live;

v1.03 - Hotfix
https://steamcommunity.com/app/535930/discussions/0/2590022385674105664/

[KittenClaws]

It'd be nice if the devs included some way to know what kind of staffer needs to operate what equipment. Some stuff I expect to need a doctor actually needs a nurse, etc. I'm still new enough at the game that I haven't quite gotten the hang of that. Also, holy cow, the GP weenie rush is killing me. It doesn't matter how many GP offices I build--I've got five in the Alpine clinic now and all are at like 11 patients waiting. That can't be right. I've got people dying left and right for lack of GP offices. It looks like a zombie movie on my screen right now.

[Keegs]

Queues need to be fixed obviously, sick of sending 100% diagnosed patients from GP queue to treatment. Would also be nice to have a slider with 'Send Patients with Diagnosis above x% to Treatment".

Also the AI needs some fixing, people need to stay near where they're queueing, staff need to use breakrooms that are closer.

Other than those issues and a few minor gripes, great game, just hope the next update will address fix these issues.

[Nedrith]

Originally posted by Keegs:

Queues need to be fixed obviously, sick of sending 100% diagnosed patients from GP queue to treatment. Would also be nice to have a slider with 'Send Patients with Diagnosis above x% to Treatment".

The simple issue is don't do things manually and fix your problems instead. If GP queues are the issues you either have terrible diagnostic equipment/people or not enough GPs/enough GP docs/training.

Look at the logs of the people in the queue. Find out how many times they visited the GP. If the second time gets them to treatment, then great. 3 times, you have a problem somewhere, more than that your doing something really wrong or it's a very new hospital or they got unlucky and hit some of your new guys.

2 GP uses = normal use of GP. 3 GP uses = 50% more work for your GPs. 4 GP uses = 100% more work.

[SpelledBackwards]

Originally posted by KittenClaws:

It'd be nice if the devs included some way to know what kind of staffer needs to operate what equipment. Some stuff I expect to need a doctor actually needs a nurse, etc. I'm still new enough at the game that I haven't quite gotten the hang of that. Also, holy cow, the GP weenie rush is killing me. It doesn't matter how many GP offices I build--I've got five in the Alpine clinic now and all are at like 11 patients waiting. That can't be right. I've got people dying left and right for lack of GP offices. It looks like a zombie movie on my screen right now.

When you hover over the room name in the list to build it, it will tell you if it requires a doctor or nurse, and if they need to have a special skill (for example, a M.E.G.A. Scanner room says in blue text it requires a Doctor with the Radiology skill). Also if you click on a room and go to its info view (leftmost tab), it will tell you what staff is required for the room.

* For wards, fracture wards, and research rooms (and maybe others?), you can also add additional staff with a control on that page.
* For toilets you can control which genders and whether patients or staff can use them.
* For staff rooms you can designate what types of employee can use each one.

[KittenClaws]

The simple issue is don't do things manually and fix your problems instead. If GP queues are the issues you either have terrible diagnostic equipment/people or not enough GPs/enough GP docs/training.

Look at the logs of the people in the queue. Find out how many times they visited the GP. If the second time gets them to treatment, then great. 3 times, you have a problem somewhere, more than that your doing something really wrong or it's a very new hospital or they got unlucky and hit some of your new guys.

2 GP uses = normal use of GP. 3 GP uses = 50% more work for your GPs. 4 GP uses = 100% more work.

I'm new to this game. I played Theme Hospital enough to give myself a diagnosis of eyestrain way back when, but this one's still new to me. I guess I don't understand what "doing things manually" means. Do you mean building more GPs? Obviously I can't just keep throwing GP offices around--just a lack of room there, and it's hopelessly inefficient in terms of patient handling. Plus, it doesn't fix the problem of patients not getting in and out efficiently.

I do suspect you're right and I've got inexperienced doctors handling GP - I try not to hire those at all, but clearly something's going on.

Thanks for the tips - very much appreciate you taking the time. It just feels like I'm missing something and you've given me a few ideas for addressing the problem. Thank you very much!

[Shadorunce]

@KittenClaws what SpelledBackWards is saying for doing it manually is going into the patient menu (number 2 on keyboard) and sending them to treatment after getting to a certain percentage without them doing it automatically by getting to 100%, visiting the GP to get their final diagnosis to be sent to treatment.

Other examples would be to go into the Staff menu (number 1 on keyboard) and specifically select to send the staff member to break when they're getting tired or w/e else.

[Shadorunce]

Is there any chance of getting any official/dev information regarding how Diagnosis selection/order is done? Is it just which one is most expensive or is there some other variable that it goes by?

[Bergmeister_1981]

Fix Flemington, pathfinding is broken to ****

[Prattler]

I'm on the Blighton level I have complted all objectives yet I've still not being awarded the last star. Have a look at the screen shot https://imgur.com/esjjiks

[KittenClaws]

Originally posted by Shadorunce:

@KittenClaws what SpelledBackWards is saying for doing it manually is going into the patient menu (number 2 on keyboard) and sending them to treatment after getting to a certain percentage without them doing it automatically by getting to 100%, visiting the GP to get their final diagnosis to be sent to treatment.

Other examples would be to go into the Staff menu (number 1 on keyboard) and specifically select to send the staff member to break when they're getting tired or w/e else.

Ohh, that makes sense, thanks.

I'm making more progress with the GP situation - still stacking patients up like cordwood though. I switched to the teaching hospital one and training doctors up is slow going. But it's clearly working better - thanks all :)

[KittenClaws]

For some reason I can't assign more than 1 doctor to my research room. I have the one pod there, plus 3 science desks, but only 1 researcher actually works. I drop in additional trained researchers and they just stand there saying they're looking for work. This is on the teaching hospital scenario.

[Nedrith]

Click on the room and there is an option to add more people to the research room. Same for the Ward and Fracture Ward.

[Shadorunce]

Originally posted by Prattler:

I'm on the Blighton level I have complted all objectives yet I've still not being awarded the last star. Have a look at the screen shot https://imgur.com/esjjiks

I know it still shows as equal/complete, but I would see about adding a couple more hand sanitizer in a couple of locations and try to get it to 91% or so. I'm wondering if even though it shows as 90%, it's actually like 89.5-89.9% but being rounded up on that view, but still not technically 90% and thus not actually complete. Give that a try.

[Shadorunce]

Originally posted by KittenClaws:

For some reason I can't assign more than 1 doctor to my research room. I have the one pod there, plus 3 science desks, but only 1 researcher actually works. I drop in additional trained researchers and they just stand there saying they're looking for work. This is on the teaching hospital scenario.

As Nedrith stated, you have to go into the Room settings to allow more Drs to work in there.

This is the same thing that's needed for Wards, Fracture Wards, and Marketing (If I forgot anything, my apologies).

The only exception is Reception and that's because the only thing for them to interact with while working is the computer terminal (w/e the item name actually is).

[Argonn]

Do you have a fix for the infinite money bug yet? I can quickly sell a single item 5-6 times (like a expensive large item) by clicking on the sell button very fast (position you mouse just over the button, exit the dialog, and smash the left mouse button on the item).