Two Point Hospital

Two Point Hospital

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Two Point Hospital - hotfix v1.02! LIVE NOW!
Hi Scrubs,

We're 6 days into Two Point Hospital being out in the world and we find ourselves constantly blown away by your love and support for what we’re doing. So THANK YOU so much, from all of us here at the Studio.

Not ones to rest on our laurels, we’ve been hard at work improving the game and we’re ready to release a hotfix for a few issues that have cropped up in the last couple of days. We’ll be adding it to a beta branch first before migrating it over to the default branch.

You can expect this hotfix to solve the following:

Crashes

• Fixed crash on boot, caused by machines reporting that they don't support 720p
• Fixed crash on boot caused by invalid timezone
• Added logging to help track down further crashes

Saves

• Fixed majority of load fails (These were mostly caused by guest trainer or room building. The issue was most commonly seen in Mitten University)
• Fixed various cases of bad data getting in to save files
• Fall backs for characters that were saved in a bad state so that they can pick up what they were doing

AI

• Fixed some issues to do with characters getting the nav fail icon over their head for seemingly no reason
• Fixed characters sometimes switching between behaviors too often
• Fixed doctors behaving weirdly when being interrupted in operating theater
• Fixed characters sometimes teleporting out of rooms
• Fixed VIPs that slide around after loading a save
• Fixed Recurvery machine upgrade causing invalid interaction points, which could cause the room to become broken

Other

• Fixed item placement breaking when you have a clock over a fire extinguisher
• Fixed a occasional problem caused by items being moved to a blueprint
• Fixed localisation error in Settings screen (for German, Chinese and Polish)
• Replaced Denuvo anti-tamper with Steam DRM


If you have any problems with this hotfix, do let us know in the replies below. We are experiencing a high level of communication in general, but rest assured that we have eyes on the Steam forums and we’re here for you guys!

Thanks 😊
Last edited by lauran.carter; Sep 5, 2018 @ 8:05am
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Showing 1-15 of 376 comments
Ishau Sep 4, 2018 @ 7:57am 
Nice to see some things getting fixed. Keep up the good work.
Lt.JigglyJugs Sep 4, 2018 @ 8:01am 
I still can't get the game to start, it just freezes on main menu.... not impressed.
twopointjo  [developer] Sep 4, 2018 @ 8:03am 
Originally posted by LtPixels:
I still can't get the game to start, it just freezes on main menu.... not impressed.
Hi LtPixels,

Sorry you're still having problems. Could you let me know your system information?

Thanks,
Jo
marquisite Sep 4, 2018 @ 8:10am 
I've been unable to launch TPH since hotfix 1 was pushed out. The situation with hotfix 2 is unfortunately exactly the same - TPH.exe shows in task manager as a process but that is it. No main menu, no black or white screens, no Two Point Hospital application tab in the task bar, just nothing. The last successful launch was August 30, using the release build. I have submitted a support ticket.
Akanaro Sep 4, 2018 @ 8:15am 
Originally posted by marquisite:
I've been unable to launch TPH since hotfix 1 was pushed out. The situation with hotfix 2 is unfortunately exactly the same - TPH.exe shows in task manager as a process but that is it. No main menu, no black or white screens, no Two Point Hospital application tab in the task bar, just nothing. The last successful launch was August 30, using the release build. I have submitted a support ticket.

It's a long shot but could you try this?

Go to C:\Users\<Username>\AppData\LocalLow\Two Point Studios\Two Point Hospital\Cloud\<#####>\Saves and delete your save files? Then run the game as Admiinistrator and see if it works. It might be that some save files got broken between patches.
marquisite Sep 4, 2018 @ 8:24am 
Originally posted by Akanaro:

It's a long shot but could you try this?

Go to C:\Users\<Username>\AppData\LocalLow\Two Point Studios\Two Point Hospital\Cloud\<#####>\Saves and delete your save files? Then run the game as Admiinistrator and see if it works. It might be that some save files got broken between patches.

Thanks for your suggestion, but unfortunately this is a no-go as well. As the game fails to launch at all, it also means I can't provide support with crash logs.
Lomix Sep 4, 2018 @ 8:28am 
Thank you, Flemington load fail fixed
BernyMoon Sep 4, 2018 @ 8:29am 
What is Steam DRM?
Akanaro Sep 4, 2018 @ 8:31am 
Originally posted by BernyMoon:
What is Steam DRM?

Just the usual steamapi.dll
Lt.JigglyJugs Sep 4, 2018 @ 8:33am 
Originally posted by jo.koehler:
Originally posted by LtPixels:
I still can't get the game to start, it just freezes on main menu.... not impressed.
Hi LtPixels,

Sorry you're still having problems. Could you let me know your system information?

Thanks,
Jo
GTX1050TI DDR3 16 GB RAM, I7 2600K, LENOVO MOTHERBOARD.It was working fine before a quick saved and logged out yesterday.
BernyMoon Sep 4, 2018 @ 8:37am 
Originally posted by Akanaro:
Originally posted by BernyMoon:
What is Steam DRM?

Just the usual steamapi.dll
Ty! I am glad they rmeoved Denuvo.
Akanaro Sep 4, 2018 @ 8:37am 
Originally posted by marquisite:
Originally posted by Akanaro:

It's a long shot but could you try this?

Go to C:\Users\<Username>\AppData\LocalLow\Two Point Studios\Two Point Hospital\Cloud\<#####>\Saves and delete your save files? Then run the game as Admiinistrator and see if it works. It might be that some save files got broken between patches.

Thanks for your suggestion, but unfortunately this is a no-go as well. As the game fails to launch at all, it also means I can't provide support with crash logs.

That is a shame. The only other thing I can think of is to disable your anti-virus on the off chance that it might be blocking something. I hope you get it fixed.
Loufute Sep 4, 2018 @ 8:43am 
Hi guys,

I was having the Loading screen issue, but I am happy to tell you that now that I have installed the beta, I was able to start the game and build the first two rooms. I'll test it longer later on, but I wanted to thank you already for the nice work fixing this and letting me starting the game :-) !

Cheers,

Loufute
Titochuk Sep 4, 2018 @ 8:47am 
Hey there,

I'm still having full system crashes while playing. I've had one blue screen but mainlly the PC will freeze and require a hard reset. I have never experienced that with this PC.

Best of luck with bug hunting!

Computer Information:
Manufacturer: ASUS
Model: All Series
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3518 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1060 6GB
DirectX Driver Name: nvldumd.dll
Driver Version: 24.21.13.9764
DirectX Driver Version: 24.21.13.9764
Driver Date: 5 7 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1060 6GB
VendorID: 0x10de
DeviceID: 0x1c03
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.75" x 11.65" (23.78" diag)
52.7cm x 29.6cm (60.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Logitech Wireless Hea

Memory:
RAM: 16321 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 5060214 Mb
Largest Free Hard Disk Block: 2294147 Mb
OS Install Date: Dec 31 1969
Game Controller: XInput Controller #1 detected
VR Headset: None detected

Last edited by Titochuk; Sep 4, 2018 @ 8:54am
Rain Sep 4, 2018 @ 8:48am 
Thanks for the hard work ! I'm so hype to continue my career !
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Date Posted: Sep 4, 2018 @ 7:55am
Posts: 376