Crash problem and solution documentation

[oof ouch my absolute head]

My game crashed and it was bugging me but I figured it out.

The crash: I'd click on "play dusk" and the game would go loading for a second and then disappear.

The (band-aid) sol'n: Uninstalled Citrix Workspace

(found by searching the stack trace and finding this thread: https://www.shroudoftheavatar.com/forum/index.php?threads/solved-crashes-at-launcher-wont-load-game.144329/#post-1167196)

But do fix it because I'm gonna need to use Citrix again at some point I believe.

The log (lmk if it has too much personal info I didn't check):


Initialize engine version: 2018.2.8f1 (ae1180820377)
GfxDevice: creating device client; threaded=1
Crash!!!
SymInit: Symbol-SearchPath: '.;D:/Steam/steamapps/common/Dusk;D:/Steam/steamapps/common/Dusk;C:/WINDOWS;C:/WINDOWS/system32;SRV*C:/websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 534, UserName: 'lpzim'
OS-Version: 10.0.0
D:\Steam\steamapps\common\Dusk\DUSK.exe:DUSK.exe (00007FF791090000), size: 671744 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 2018.2.8.4480
C:\WINDOWS\SYSTEM32\ntdll.dll:ntdll.dll (00007FFFF4080000), size: 2031616 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.815
C:\WINDOWS\System32\KERNEL32.DLL:KERNEL32.DLL (00007FFFF2B60000), size: 729088 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.778
C:\WINDOWS\System32\KERNELBASE.dll:KERNELBASE.dll (00007FFFF12B0000), size: 2768896 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.815
D:\Steam\steamapps\common\Dusk\UnityPlayer.dll:UnityPlayer.dll (00007FFFA69A0000), size: 23752704 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 2018.2.8.4480
C:\WINDOWS\System32\CRYPT32.dll:CRYPT32.dll (00007FFFF1560000), size: 1347584 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.592
C:\WINDOWS\System32\ucrtbase.dll:ucrtbase.dll (00007FFFF1EE0000), size: 1024000 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.815
C:\WINDOWS\SYSTEM32\WindowsCodecs.dll:WindowsCodecs.dll (00007FFFE7AD0000), size: 1765376 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.778
C:\WINDOWS\SYSTEM32\HID.DLL:HID.DLL (00007FFFEF810000), size: 57344 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\MSASN1.dll:MSASN1.dll (00007FFFF0F50000), size: 73728 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\msvcrt.dll:msvcrt.dll (00007FFFF2F60000), size: 647168 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 7.0.18362.1
C:\WINDOWS\System32\USER32.dll:USER32.dll (00007FFFF2820000), size: 1654784 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.836
C:\WINDOWS\System32\RPCRT4.dll:RPCRT4.dll (00007FFFF36E0000), size: 1179648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.628
C:\WINDOWS\System32\win32u.dll:win32u.dll (00007FFFF2060000), size: 135168 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.836
C:\WINDOWS\System32\GDI32.dll:GDI32.dll (00007FFFF3400000), size: 155648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\combase.dll:combase.dll (00007FFFF3800000), size: 3366912 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.815
C:\WINDOWS\System32\gdi32full.dll:gdi32full.dll (00007FFFF1010000), size: 1654784 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.836
C:\WINDOWS\System32\bcryptPrimitives.dll:bcryptPrimitives.dll (00007FFFF1FE0000), size: 524288 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.836
C:\WINDOWS\System32\msvcp_win.dll:msvcp_win.dll (00007FFFF2090000), size: 647168 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.815
C:\WINDOWS\System32\ole32.dll:ole32.dll (00007FFFF32A0000), size: 1404928 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.693
C:\WINDOWS\System32\advapi32.dll:advapi32.dll (00007FFFF3140000), size: 667648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.752
C:\WINDOWS\System32\sechost.dll:sechost.dll (00007FFFF2D00000), size: 618496 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.693
C:\WINDOWS\SYSTEM32\VERSION.dll:VERSION.dll (00007FFFE9620000), size: 40960 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\SHLWAPI.dll:SHLWAPI.dll (00007FFFF3620000), size: 335872 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\SETUPAPI.dll:SETUPAPI.dll (00007FFFF3BD0000), size: 4653056 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\cfgmgr32.dll:cfgmgr32.dll (00007FFFF11B0000), size: 303104 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
C:\WINDOWS\System32\bcrypt.dll:bcrypt.dll (00007FFFF1260000), size: 155648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.267
C:\WINDOWS\System32\SHELL32.dll:SHELL32.dll (00007FFFF2130000), size: 7225344 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.815
C:\WINDOWS\System32\shcore.dll:shcore.dll (00007FFFF31F0000), size: 692224 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.836
C:\WINDOWS\System32\windows.storage.dll:windows.storage.dll (00007FFFF16B0000), size: 7856128 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.836
C:\WINDOWS\System32\profapi.dll:profapi.dll (00007FFFF0FE0000), size: 143360 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.693
C:\WINDOWS\System32\powrprof.dll:powrprof.dll (00007FFFF0F70000), size: 303104 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\UMPDC.dll:UMPDC.dll (00007FFFF0F40000), size: 65536 (result: 0), SymType: '-deferred-', PDB: ''
C:\WINDOWS\System32\kernel.appcore.dll:kernel.appcore.dll (00007FFFF0FC0000), size: 69632 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\cryptsp.dll:cryptsp.dll (00007FFFF1290000), size: 94208 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\WS2_32.dll:WS2_32.dll (00007FFFF34A0000), size: 454656 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
C:\WINDOWS\System32\OLEAUT32.dll:OLEAUT32.dll (00007FFFF2A60000), size: 802816 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.836
C:\WINDOWS\SYSTEM32\OPENGL32.dll:OPENGL32.dll (00007FFFCE330000), size: 1400832 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
C:\WINDOWS\System32\IMM32.dll:IMM32.dll (00007FFFF2B30000), size: 188416 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
C:\WINDOWS\SYSTEM32\WINMM.dll:WINMM.dll (00007FFFEB050000), size: 147456 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\SYSTEM32\GLU32.dll:GLU32.dll (00007FFFCF810000), size: 180224 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
C:\WINDOWS\SYSTEM32\WINHTTP.dll:WINHTTP.dll (00007FFFE5400000), size: 983040 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.778
C:\WINDOWS\SYSTEM32\WINMMBASE.dll:WINMMBASE.dll (00007FFFEAF90000), size: 184320 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\SYSTEM32\dxcore.dll:dxcore.dll (00007FFFEFBB0000), size: 131072 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
D:\Steam\gameoverlayrenderer64.dll:gameoverlayrenderer64.dll (00007FFFA63B0000), size: 1957888 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 5.86.32.43
C:\WINDOWS\System32\PSAPI.DLL:PSAPI.DLL (00007FFFF3BC0000), size: 32768 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\system32\uxtheme.dll:uxtheme.dll (00007FFFEE320000), size: 626688 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.449
D:\Steam\steamapps\common\Dusk\MonoBleedingEdge\EmbedRuntime\mono-2.0-bdwgc.dll:mono-2.0-bdwgc.dll (00007FFFA56B0000), size: 5996544 (result: 0), SymType: '-deferred-', PDB: ''
C:\WINDOWS\SYSTEM32\MSWSOCK.dll:MSWSOCK.dll (00007FFFF07B0000), size: 421888 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.815
C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL:CRYPTBASE.DLL (00007FFFF0980000), size: 49152 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\MSCTF.dll:MSCTF.dll (00007FFFF3000000), size: 1269760 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.752
C:\WINDOWS\SYSTEM32\d3d11.dll:d3d11.dll (00007FFFEF050000), size: 2469888 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
C:\WINDOWS\SYSTEM32\dxgi.dll:dxgi.dll (00007FFFEFC40000), size: 962560 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.815
C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_83ef9a487ca5c9f9\nvldumdx.dll:nvldumdx.dll (00007FFFC95D0000), size: 978944 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 26.21.14.4145
C:\WINDOWS\System32\WINTRUST.DLL:WINTRUST.DLL (00007FFFF1200000), size: 376832 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
C:\WINDOWS\System32\imagehlp.dll:imagehlp.dll (00007FFFF29C0000), size: 118784 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\system32\rsaenh.dll:rsaenh.dll (00007FFFF0320000), size: 208896 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_83ef9a487ca5c9f9\nvwgf2umx.dll:nvwgf2umx.dll (00007FFF93DD0000), size: 40488960 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 26.21.14.4145
C:\WINDOWS\SYSTEM32\cryptnet.dll:cryptnet.dll (00007FFFE9540000), size: 192512 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\system32\nvspcap64.dll:nvspcap64.dll (00007FFFA6590000), size: 2514944 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 3.13.1.30
C:\WINDOWS\SYSTEM32\ntmarta.dll:ntmarta.dll (00007FFFEFFA0000), size: 200704 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\System32\clbcatq.dll:clbcatq.dll (00007FFFF3510000), size: 663552 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 2001.12.10941.16384
C:\WINDOWS\system32\wbem\wbemprox.dll:wbemprox.dll (00007FFFE8480000), size: 69632 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\SYSTEM32\wbemcomn.dll:wbemcomn.dll (00007FFFE77A0000), size: 540672 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\system32\wbem\wbemsvc.dll:wbemsvc.dll (00007FFFE6730000), size: 81920 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\system32\wbem\fastprox.dll:fastprox.dll (00007FFFE67D0000), size: 1052672 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\SYSTEM32\amsi.dll:amsi.dll (00007FFFE3FD0000), size: 86016 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\SYSTEM32\USERENV.dll:USERENV.dll (00007FFFF0E60000), size: 151552 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.387
C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2004.6-0\MpOav.dll:MpOav.dll (00007FFFE3F80000), size: 286720 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 4.18.2004.6
C:\WINDOWS\SYSTEM32\dbghelp.dll:dbghelp.dll (00007FFFEF820000), size: 2048000 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1
C:\WINDOWS\SYSTEM32\SspiCli.dll:SspiCli.dll (00007FFFF0E30000), size: 192512 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.18362.1

========== OUTPUTTING STACK TRACE ==================

0x00007FFFA7ADACA6 (UnityPlayer) UnityMain
0x00007FFFA7AE7439 (UnityPlayer) UnityMain
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFFA7527FA9)
0x00007FFFA7527FA9 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFFA7528232)
0x00007FFFA7528232 (UnityPlayer) (function-name not available)
0x00007FFFA754A707 (UnityPlayer) UnityMain
0x00007FFFA75456B6 (UnityPlayer) UnityMain
0x00007FFFA755ED14 (UnityPlayer) UnityMain
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFFA6F50720)
0x00007FFFA6F50720 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFFA6F521F5)
0x00007FFFA6F521F5 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFFA6E8BC24)
0x00007FFFA6E8BC24 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFFA6E7B9B9)
0x00007FFFA6E7B9B9 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFFA753829A)
0x00007FFFA753829A (UnityPlayer) (function-name not available)
0x00007FFFA7538BFB (UnityPlayer) UnityMain
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF791091207)
0x00007FF791091207 (DUSK) (function-name not available)
0x00007FFFF2B77BD4 (KERNEL32) BaseThreadInitThunk
0x00007FFFF40ECE51 (ntdll) RtlUserThreadStart

========== END OF STACKTRACE ===========

A crash has been intercepted by the crash handler. For call stack and other details, see the latest crash report generated in:
* C:/Users/lpzim/AppData/Local/Temp/David Szymanski/Dusk/Crashes

[500_pts]

This is a known engine level issue with all unity engine games that causes access violations when operating in an environment with citrix installed. It is fixed in the SDK version of our game as it uses a newer iteration of the unity engine, however it is still in alpha, and thus i cannot recommend using it. In the meantime, apparently there is a known workaround to this issue. I cannot verify that it works, but if youre willing to try, I will paste it below:



There is also another workaround and that is to install Citrix the following way:

1. Uninstall Citrix Workspace
2. Re-Install it from Command Prompt using the following command:

CitrixWorkspaceApp.exe ADDLOCAL=ReceiverInside,ICA_Client,AM,SELFSERVICE,DesktopViewer,Flash,Vd3d,WebHelper,BrowserEngine

[TallestDavid]

what if you get this crash without having CITRIX? i have unityplayer.dll crashes