Cars disappear......

[Steffie_Stefan]

Cars gliding through the ground. I refer to this post: https://steamcommunity.com/app/513710/discussions/0/4205868360097154231/
What happened to me and a playmate in just 15 minutes:
February 9-2024. I was traveling with a new teammate. Everyone with their own car. He followed me and I showed him the easiest route from Airfield B2/B1 to the outpost in B4.
We were on the open road, not in a village or other POI - just a road, blades of grass and a few trees. I was driving at a speed of about 60-70 kilometers per hour, he was about 50 meters behind me. Suddenly a surprised exclamation from him. I immediately braked and asked, “Did you hit a tree?”
He said no, I fell into a hole, I can see the map from below. Big question mark for me. I can now estimate speeds and distances quite well in the game - I drove back and reached exactly the spot on the road where his exclamation came. he was standing in the middle of the street - but there was no car anymore....... .
I asked him if he could describe exactly what happened.
-> He said everything looked normal when suddenly there was a fog on the road, similar to the fog in the radioactive area. He said that he "fell" a few meters in his car, as if a hole in the road had suddenly opened up - similar to a sinkhole. Then he said he could now see the underground - the map - from below.
What I could then see was that he suddenly - just like the puppets - came out of the ground and was back on the street - without a car.
I suggested he stop the game and restart it. That had no effect - car disappeared.
He then got into my car and we drove on to the outpost in B4.
I stopped there, right between the mechanic and the weapons dealer. He got out and so did I. At that exact moment my car disappears. I couldn't perceive any graphic effects - the car suddenly disappeared before my eyes.
So - two cars disappeared within 10 minutes, one in the middle of driving, the other standing in the outpost.
-> We play on a PVE server with a bot system and coins. We had accumulated enough coins - so we both got a new car. My playmate gets into his car, starts the engine, drives 5 meters. Suddenly he disappears in front of my eyes with his car and shouts "Help - I'm drowning!" I say: What the hell - drowning on solid ground...?" He says: "No, I'm under the map and there's water everywhere.....". I say: Act as if you were Want to swim at the top." He did that too and suddenly he came out of the ground again like a puppet. And guess what? I could see that he was soaking wet - the character had actually been in the water under the map. And again the car, just 90 seconds old, disappeared, 5 meters away from my new car. resumee - 3 cars Dropped through the map in different locations within 15 minutes.
But unlike the post I linked above, we didn't have a game crash or error messages. And our “streaming speed” settings are set to “epic”.

What I noticed for myself - I haven't had any crashes WHILE playing in the last 4-5 days. My game only crashes when I log out and I have to end the process with the task manager. This has been happening for the past few days EVERY TIME I quit the game. In the game - no matter whether I play for half an hour or 5 hours in a row - it only crashes when I log out and the message is then only in the window title "scum.exe" and the text in the window is "fatal error" - without any further information.

[CrankyOldMan]

Hit escape
go to setting graphics
scroll down to streaming speed
set streaming speed on high or epic
apply

Other than that are you playing on ssd 's or hdd's

[Steffie_Stefan]

I wrote that streaming speed is already set at "epic" :) All my settings are at highest possible settings and i have only NVME-"drives" :) The same is on friends pc.
I have no lags, no screen-tearing or other issues and it only started 4-5 days ago.

[Steffie_Stefan]

I knows, that my post was a "Wall of text" - but - pls read it complete; It not happens only on me, it happens on to two ppl at the same range of time within 15 minutes. So it is not possible that it was a hardware-issue. Cars can not disappear on the players pc only, if u play on a multiplayer-server. The data if u have - for example - a car or not is storaged on the Server-database and not on the players-pc :)

[CrankyOldMan]

https://youtu.be/wbnFviC_mfU

Follow this. If it does not work it can be the server itself.

As far as this part>>>My game only crashes when I log out and I have to end the process with the task manager.

Are you logging out to main menu or leaving the game--- many have had an issue with crashing when leaving the game, I did in the past. I do not have issues if I log out to the main menu first then exit the game as a go around!
------------------
For the car issues:

It can ping

It can be your internet connection.

Unlikely all at the same time I agree!
_________________________________________
It not happens only on me, it happens on to two ppl at the same range of time within 15 minutes.
________________________________________

Server issue more than likely not a game issue....

Your on a private server with a bot.
Bots can eat up a lot of resources.

Too many players on can do all kinds of things to a server!

Bot servers tend to need full wipes more often than other servers.

I have played on bot servers and some owners of those servers have them so jacked up with settings or the bot running too much that the servers crash or do many other weird things.

Try another server and see if it still happens.

Devs do not support private servers you will need to address the issue with the admin of that server.

If none of the above has helped go to technical support it is not a bug issue!

Or go here and file a ticket steam: https://support.scumgame.com/

Have a good day!

[Glubo]

We have experienced the same thing a while ago. But the server load is minimal as very few people have been online (like 4-5) and everyone has a decent PC with a very good internet connection and low ping to the server.

[CrankyOldMan]

Originally posted by Glubo:

We have experienced the same thing a while ago. But the server load is minimal as very few people have been online (like 4-5) and everyone has a decent PC with a very good internet connection and low ping to the server.

Ok so.

1. Server had low pop
2. Players pc meet requirements.
3. Pings are low and connections not an issue.

You said a while ago did the issue go away???? <<<<<

How do you know your ping was good at that particular time, did you do a mp search to see the current ping or ping by another method?
You said your connection was good, did you do a speed test at that particular time to find out.

The area of the server locations could have had external issues such as bad weather.
Some providers have their server running multiple games and another game usage could have effected that scum server.

I can guarantee it tomorrow during the Super Bowl in my area my internet for playing is going to suck.
I will be surprised if my provider doesn't crash during the football game!

Not everything that happens is a scum game issue.

It can be our computers, our router, our node, other connections between us and the server, the server itself.

That's why at times it is good to perhaps find other servers with a similar ping and log onto those and see if it's the same thing, if not... then that server is the issue for whatever reason.

Scum allows 5 different providers to run their game atm and you kinda get what you pay for when it come to servers.
Some are top notch and rarely have issues others just suck!

[Glubo]

Originally posted by CrankyOldMan:

Originally posted by Glubo:

We have experienced the same thing a while ago. But the server load is minimal as very few people have been online (like 4-5) and everyone has a decent PC with a very good internet connection and low ping to the server.

Ok so.

1. Server had low pop
2. Players pc meet requirements.
3. Pings are low and connections not an issue.

You said a while ago did the issue go away???? <<<<<

How do you know your ping was good at that particular time, did you do a mp search to see the current ping or ping by another method?
You said your connection was good, did you do a speed test at that particular time to find out.

The area of the server locations could have had external issues such as bad weather.
Some providers have their server running multiple games and another game usage could have effected that scum server.

I can guarantee it tomorrow during the Super Bowl in my area my internet for playing is going to suck.
I will be surprised if my provider doesn't crash during the football game!

Not everything that happens is a scum game issue.

It can be our computers, our router, our node, other connections between us and the server, the server itself.

That's why at times it is good to perhaps find other servers with a similar ping and log onto those and see if it's the same thing, if not... then that server is the issue for whatever reason.

Scum allows 5 different providers to run their game atm and you kinda get what you pay for when it come to servers.
Some are top notch and rarely have issues others just suck!

Bro, are you trying to accuse me in not checking my ping on a background 24/7 or smth? This is not a constructive dialog that helps, so please don't just flood.

The issue is still there, it happens in some specific cases which is very hard to reproduce and it does not matter if someone's ping has dropped for a moment or not. Cars and any other object should not fall under the map. With some little object it might not be a big deal, but some players have most of their stuff packed in a car and losing everything due to a bug or glitch is one of the worth things. And yes, this is an absolutely the game issue.

[Steffie_Stefan]

Thank you CrankyOldMan for your detailed answer!

The server I play on is hosted by G-Portal, it is configured for 50 players and the server load is between 8 and 15% when 10-15 players are online. Server and player PCs are less than 200 km apart in the same country. My ping to the server is always between 8-12 milliseconds, no packet loss.

and I said yes - if a vehicle "disappears" - i.e. I just couldn't see it visually - then it would still be there - namely in the server's database. However, the vehicles are no longer available on the server. They really don't exist anymore.

If a player character falls through the ground with his car, is then in the water and then comes out of the ground again completely wet without a car - that then has nothing to do with any pings or packet loss or the settings, that's a complex thing software action.
If two people, with two computers, two different providers experience the SAME thing at the same time, then it has nothing to do with the player's computer :)
So - that must be a bug. Or is there a setting in the server settings that allows individual players to randomly lose their cars or fall through the map? I once rented a Scum server myself, but I hadn't found any settings that could do that :D

On the subject of "bot": I know that the bot runs on a separate PC that is ALWAYS on. The server I play on does an automatic reset every 4 hours, and the bot - because it runs separately - comes back on by itself after a reset. Oh yes - the reset doesn't do any wipes or anything. The bot I'm talking about is this one - there aren't that many different bot systems: https://theprisonerbot.com/
I'm not an admin or anything like that on the server I'm playing on - so unfortunately I can't look into the settings, configuration or logs there. It's not a really private server sitting around in some garage :)

I have already found posts from other players, the problem affects both players who play on NITRADO servers and on G-PORTAL servers.

[CrankyOldMan]

Bro, are you trying to accuse me in not checking my ping on a background 24/7 or smth? This is not a constructive dialog that helps, so please don't just flood.

Not at all.

I have over 7000 hours in Scum so I have seen a lot of things a lot of issues.

MY PING= 1 day it might say 18 another 28. In the same day at different times it can go from 28-32 for example to one server that I admin!

I have seen my ping to another go from 108 to 163

A good ping one moment can be drastically different another and has nothing to do with the game!

Many things can happen to interrupt a players connectivity at the time. Many things can slow down ones actual ability to send and receive that much data over the internet.

Which is why I specifically mentioned tomorrows Super Bowl Game in the US.
Everybody streaming that game tomorrow is really going to raise havoc on the internet in the US.

Some players play using satellite and they can loose connections as the link is being transferred for one satellite to the next!

What I am trying to say that there can be reasons outside of the game itself that can cause the issue to happen.

>>>>It does suck BIG TIME to loose a ride and all it's content through the ground... I have had it happen.<<<<

It has never happened to me not once after I changed my streaming speed-- ok coincidence perhaps.

It can be different for each person!

I also run Multiple Scum Servers and the number 1 fix to players loosing rides is the streaming speed. If your speed is high or epic it's something else- that simple.

We have some players from far away that have lost rides, so we go through the check list.
1. Streaming speed setting.
2. Computer specs--- especially are they on a hard drive or ssd.
3. They always loose a ride while driving ok slow down when entering areas that require rendering even bridges.

I went through a bridge in 2020 that was my first vehicle my only vehicle lost.

I also went through the ground once getting out of a suv in Sambor from the passenger seat. My character went right through the ground....

I am NOT MAKING EXCUSES for Gamepires

I posted the trouble shooting guide from xKiCkx as a means to assist and have stated things for other players understanding, that might read this.
Not to place blame or make accusations!

[CrankyOldMan]

Steffie:

It effects all servers:
I played on a bot server that used Ping Perfect and that damn server had issues like you would not believe.

Yes the bot requires it's own copy of scum to use. It also is rented so they have to pay monthly for it's use.

If the bot is over programmed to do a lot of different things, or has a lot of requests sent to it at once it can really bug out and at many times crash the server. I have been part of that experience.

So ok you checked the boxes.
1. Good, actually really good ping.
2. Your computers meet or exceed requirements.
3. Server is not close to max pop or even high pop.

It's not client side!

It's server or it's game code...

For me being an admin of multiple servers not just Scum, with having more than 7000 hours in Scum, I believe it is the server itself. Focusing on the information you provided.

2 things come to mind.

1. Can you find another server with the same close ping to use. it does not need to be a bot server.

If the same issues happen it is the GAME CODE

If it does not happen then it is that particular server that is having issues and it still might not be the game code. When was the last time that server had a HARD WIPE!

Let me explain.
We recently rented a new server to start up another Scum game server.
Immediately there were apparent issues with the server so we asked the provider to move us to a different server--- the issues went away.

Servers can go bad, they can get corrupted files.

So switching to another server and not having the same issues would mean it was that server, if the issues persist then it's game code.

All I know is that we have multiple servers running scum and we do not have issues with rides falling through with the exception of streaming speed or high ping.

We are Gportal! We are on new hardware. We got our pve moved onto new hardware in October! No character wipe, no loss. Just a copy over of the server.

The issues we had in October were Gportal wide, the devs knew and a simple complete copy to new hardware without wipe solved the issue.

[Steffie_Stefan]

"All I know is that we have multiple servers running scum and we do not have issues with rides falling through with the exception of streaming speed or high ping.

We are Gportal! We are on new hardware. We got our pve moved onto new hardware in October! No character wipe, no loss. Just a copy over of the server.

The issues we had in October were Gportal wide, the devs knew and a simple complete copy to new hardware without wipe solved the issue."

Tja - das ist leider nicht möglich. Der Admin des Servers auf dem ich spiele sagt, das wäre schon seit patch 0.8 so und er sagt wörtlich, das sei "normal". Ich brauch nicht versuchen ihm zu verklickern, dass er mal Gportal kontaktieren soll wegen nem Umzug auf neue Hardware durch einfaches Kopieren ohne wipe.

[CrankyOldMan]

Tja - das ist leider nicht möglich. Der Admin des Servers auf dem ich spiele sagt, das wäre schon seit patch 0.8 so und er sagt wörtlich, das sei "normal". Ich brauch nicht versuchen ihm zu verklickern, dass er mal Gportal kontaktieren soll wegen nem Umzug auf neue Hardware durch einfaches Kopieren ohne wipe.

Well - unfortunately that's not possible. The admin of the server I play on says it's been like this since patch 0.8 and he literally says it's "normal". I don't need to try to convince him that he should contact Gportal about moving to new hardware by simply copying it without wiping.
​
It is not normal for rides to fall through the map. I have seen a player jump on a ride and it fell through.
I have seen a plane fall through for no reason.
On our pve server.
Both times that same player. They live in Europe and we are a US server.

They have been working on the vehicle falling through the map issue as reported in the October 31 Hotfix 0.9.131.76977

The hotfix on Oct 31 fixed the plane falling through map issue and the streaming speed fixed the other issue. For our player that was effected.

Your issue is different cause you have your settings already set.

We got moved to new hardware in October after the hotfix October 13th that affected logging in. Several Gportal servers had that issue. For us getting moved to new hardware fixed the issue.

IT COST NOTHING FOR THE MOVE!

For your Admin to say it is normal to me means he does not care about you the players.

Servers can go bad, their files can get corrupted just like computers can.

Sometimes the only way to fix the issue is complete wipe!

Still though.... they need to find out why they are going through and fix the issue.

They partially have by returning the character to the surface but more needs to be done!


I mentioned try a different server and if you do not have the falling through the map issue then you know where the problem is!

There is nothing more that I can say to assist!

[CrankyOldMan]

This is one reason why I mentioned a hardware move.

This was a differnt issue than yours but here you can see a dev's explanation of the problem server bank is being over loaded.

Brada [developer] Apr 12, 2022 @ 4:25am

Originally posted by eCounts:
Originally posted by Brada:
Can you tell me on what server did that happend, what date and time it was?

If you do need the IP address, here it is:
45.35.207.29:28802

About your server on that machine are 9 scum servers so those sometimes could slow then the FPS rate depending on the server hardware, but will have a look into it.

[CrankyOldMan]

Wykkyd has SCUM Jan 19 @ 10:23pm

Truck falling through the map!!!
This has happened twice today!

The first time we experienced some lag then the struck fell through the map.

The second time there was no lag at all but I noticed the road looked strange, then BAM! I fell through the dang map again.

Kuriisu [developer] Jan 23 @ 2:38am

Best advice that I can give for now is to check streaming speed, make sure it is set to highest possible. Another thing that might help is not to drive at max possible speed, and once you see that the map is rendering (easy way to spot this is to notice that assets/world are blurry) it's best to slow down, or even stop until everything renders in.

We've been looking into this issue for a while now, but have unfortunately been unable to fix it just yet - it's a very complex issue that has to do with a lot more than just games code.

[jbach]

well maybe , just maybe , make vehicles free til this bug is fixed? sucks spending 50000 on a truck to see it swallowed, along with anything in it, simply driving it on a road (ya know, what a truck is supposed to do)