Fatal error: {file:unknown}{line:198} unreal engine is exiting due to D3D device being lost{error:0x887A0006-hung}

[Dutch]

now idea how to fix this, i have removed drivers with DDU and reinstalled them, i have reinstalled the game on a different drive, i have deleted the saved files reinstalled Directx11 but after a some time the game crashes. PC spec below, any info would be appreciated.

Processor: AMD Ryzen 9 3900 12-Core Processor (24 CPUs), ~3.1GHz
Memory: 32768MB RAM
Available OS Memory: 32692MB RAM
Page File: 37011MB used, 5424MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.1741 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Sound Tab 5: No problems found.
Sound Tab 6: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce RTX 2070
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 2070

[Deathwhisper]

Hello :),

Can you share the logs with us? You can find them here:
C:\Users\%username%\AppData\Local\SCUM\Saved\Logs
Just upload them to Pastebin.com and post the link here. :)

[Dutch]

Gladly tx for the speedy response
https://pastebin.com/kC46BUGj

[Deathwhisper]

Check your registry for outdated or corrupt entries. This is where a tool like Ccleaner can help you a lot. (Also there are other programms aviable helping with this task. :)

You can also try to check the windows installation. This is done with the following steps:

• Press Windows key and type cmd
  
• Right-click on 'Command Prompt' and choose 'Run as Administrator'. A command prompt window appears
  
• Type sfc /scannow and hit Enter key
  
• Let the SFC scan to finish (It will automatically detect corrupt system files and will replace them with new ones from the cache)

[Dutch]

thank you i have tried that there were some issues that were resolved but it is still coming up with the same fatal error

[Deathwhisper]

Try after the Repair functions to verify your game files to see if there is maybe something corrupt left.

[Dutch]

yeah thats one of the things i have tried, i see i have a slightly different error code that comes up now, no longer line 198. i can paste the log file again if you would like to see

[Deathwhisper]

Yes please. :)

[Dutch]

this is the latest crash report https://pastebin.com/u0kv1P3f

[Dutch]

Saved log https://pastebin.com/rMyg3rnT

[Deathwhisper]

Do you start in DirectX12 or 11 ?

[Brada]

Can you tell me when that started happening with the fatal error? Did you overclock your graphic card?

[Dutch]

hi no i did not overclock it but i think i have found the issue, i have installed GPU-Z and found that my card temp is 70-73°C but the hot spot on it was 106°C. since then i have added a fan and dropped it from 2K to 1080 and the hot spot came down to 90°C and i haven't had a crash yet. so looks like i am up for some new thermal pads and paste by the looks of it. thank you for the assistance. i think i fixed some issues i did not even know i had.

[Brada]

Originally posted by Dutch:

hi no i did not overclock it but i think i have found the issue, i have installed GPU-Z and found that my card temp is 70-73°C but the hot spot on it was 106°C. since then i have added a fan and dropped it from 2K to 1080 and the hot spot came down to 90°C and i haven't had a crash yet. so looks like i am up for some new thermal pads and paste by the looks of it. thank you for the assistance. i think i fixed some issues i did not even know i had.

Take good care of your graphic card. Keep me posted if you need any other help.

[Dutch]

thank you appreciate it. yeah ordered the stuff to do a service on it will see how it performs after.