Consistent fatal error

[aztec_again]

I was hoping to get a break from multiplayer so I started a single player local save. I had a scum SINGLEPLAYER save file that when I loaded, after a few minutes gave me an error "UE4 SCUM - fatal error" with no other message whatsoever.

It kept happening until i finally got fed up and looked it up. Many were saying "verify game files", or "delete your config folder" or "delete the whole AppData\Local\SCUM\Saved" which by the way I've done about 3 times now, making me start and lose 3 different saves because of this error, all with a considerable progress already.

I really like this game and have put in 200+ hours in this game and bought a couple of DLCs, I absolutely cannot tolerate these kind of bugs, I'm really really really really fed up.

It happened again just now and I am fed up honestly so I went to the crash logs and opened the XML file to see the error message
"<ErrorMessage>Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000000af272fe020</ErrorMessage>"

At first glance it looks like a memory error. But when I looked this up, many posts say it's an EAC type error and that I should manually reinstall\repair my EAC in the scum installation folder. This doesn't work for me as when I double click on EasyAntiCheat_Setup.exe, nothing happens. I run as admin, nothing happens as well. the EAC icon on my taskbar just appears and disappears within milliseconds.

What should I do? I absolutely don't want to lose a singleplayer save again, i mean my purpose for doing SP was to just chill without the PVP stress but this evidently is becoming more stressful at the moment, ffs.

BTW, I recently updated many things in my machine including windows update, AMD chipset drivers, did a clean uninstall of my Nvidia drivers via DDU and reinstalled manually by DLing from their website.

[Deathwhisper]

Hello :),

What you can try is to manually completely delete the EAC folder in the game's installation directory and then carry out a file verification. This will download the folder again.

If this hasn't already helped, please let us know your system properties and it's best to upload the "saved" folder once and give us the link so that the developers can better see what happened.

[aztec_again]

Originally posted by Deathwhisper:

Hello :),

What you can try is to manually completely delete the EAC folder in the game's installation directory and then carry out a file verification. This will download the folder again.

If this hasn't already helped, please let us know your system properties and it's best to upload the "saved" folder once and give us the link so that the developers can better see what happened.

Happened again. I had to AFK to heat my food and when I came back, there it was a fatal error.

I uploaded my zipped Save folder to WeTransfer:
https://we.tl/t-SlOOvZF8pq

Specs from Steam's Survey some months ago:

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: B450 AORUS PRO WIFI
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 2600 Six-Core Processor
CPU Family: 0x17
CPU Model: 0x8
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3394 MHz
12 logical processors
6 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 3060
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.3742
DirectX Driver Version: 31.0.15.3742
Driver Date: 9 12 2023
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 164 Hz
DirectX Card: NVIDIA GeForce RTX 3060
VendorID: 0x10de
DeviceID: 0x2504
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.47" x 12.20" (23.82" diag), 52.0cm x 31.0cm (60.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 12287 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: F240n (NVIDIA High Definition A
Memory:
RAM: 24524 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2132677 MB
Largest Free Hard Disk Block: 596641 MB
OS Install Date: Oct 13 2022
Game Controller: None detected
MAC Address hash: e07ad1919813c17314e20a89a3af84779097c655
Storage:
Disk serial number hash: ca458b65
Number of SSDs: 3
SSD sizes: 1000G,1000G,240G
Number of HDDs: 0
Number of removable drives: 0

I'm gonna try what you mentioned about manually deleting the EAC folder and verifying in steam.

[locky1]

I Also had some fatal errors after the last update to .95, tried most things to rectify, then a few days after NVIDA brought a new updated driver for my RTX470.(noticed you have RTX370) since the updated driver i have had no fatal errors.
Worth checking for updated driver.

[aztec_again]

Originally posted by locky1:

I Also had some fatal errors after the last update to .95, tried most things to rectify, then a few days after NVIDA brought a new updated driver for my RTX470.(noticed you have RTX370) since the updated driver i have had no fatal errors.
Worth checking for updated driver.

I did just mention in my post that I did a clean uninstall and reinstall of my Nvidia gpu drivers.

[aztec_again]

Originally posted by Deathwhisper:

Hello :),

What you can try is to manually completely delete the EAC folder in the game's installation directory and then carry out a file verification. This will download the folder again.

If this hasn't already helped, please let us know your system properties and it's best to upload the "saved" folder once and give us the link so that the developers can better see what happened.

Manually deleted the EAC folder in the SCUM files directory and did a verification in steam. It was reinstalled automatically. Then I opened up my game save and it happened again. Doesn't seem to work. Or Do I have to do this + delete my whole config folder?

[ღ MeowTiK ღ]

I am feeling that something is wrong with all AMD CPU based computers... I am playing with couple of friends with Intel based ones, and they are experiensicn 1 crash per 2-3 days... And today i have like 6... Plus i did whole reinstall the game... I did fresh packup of all Pack files / cause they are 95% of the times "corupted"by whaever is there while i play... I am in pain right now...

[ღ MeowTiK ღ]

Forgot to share my setup
5950x / rtx 3060 12gb / 4x16 (3600) RAM / Nvme 980 pro... 850w power suply.

Been gaming for the last 3 years on this setup. And with this game i have a bat into my face at the moment.

[ღ MeowTiK ღ]

Played for like 15 min on single player... got crash at s39 pack file... I am sharing my save folder for investigation.
https://mega.nz/file/nNZzWKwR#J4x-ABHoA0moi2kI7rKkceJIryV4WWydOy-p2PVy0DE

[Deathwhisper]

Unfortunately, at the moment I can only recommend carrying out extended maintenance. So make sure that all drivers are working properly and are up to date, clean the registry and, best of all, reinstall SCUM cleanly. This helped me to significantly reduce fatal errors.

Unfortunately, the cause is not that easy to identify. Therefore, after maintenance and a new attempt, it is best to upload the "saved" folder so that the developers can take a closer look. The more data that can be collected about it, the easier it is to find the cause. Maintenance helps because potential sources of error can be reduced this way.

[aztec_again]

Originally posted by Deathwhisper:

Unfortunately, at the moment I can only recommend carrying out extended maintenance. So make sure that all drivers are working properly and are up to date, clean the registry and, best of all, reinstall SCUM cleanly. This helped me to significantly reduce fatal errors.

Unfortunately, the cause is not that easy to identify. Therefore, after maintenance and a new attempt, it is best to upload the "saved" folder so that the developers can take a closer look. The more data that can be collected about it, the easier it is to find the cause. Maintenance helps because potential sources of error can be reduced this way.

By clean the registry, what specific things should I be cleaning up? Anything related to SCUM?

[Zeus party]

Just replying to add one more to the fatal error pile. I'm also getting them in single player. Happens usually after I click on the respawn menu, but tonight it happened while I was looting.

[Deathwhisper]

Originally posted by aztec_again:

Originally posted by Deathwhisper:

Unfortunately, at the moment I can only recommend carrying out extended maintenance. So make sure that all drivers are working properly and are up to date, clean the registry and, best of all, reinstall SCUM cleanly. This helped me to significantly reduce fatal errors.

Unfortunately, the cause is not that easy to identify. Therefore, after maintenance and a new attempt, it is best to upload the "saved" folder so that the developers can take a closer look. The more data that can be collected about it, the easier it is to find the cause. Maintenance helps because potential sources of error can be reduced this way.

By clean the registry, what specific things should I be cleaning up? Anything related to SCUM?

I suggest the use of a tool like Ccleaner or similar tools. A cleanup of the registry can help in many regards.