GAME CRASHING SUPPORT THREAD

[Shotgun Susan]

Please use this as the central thread to report crashes.

If you have a crash please follow this protocol (I'll ignore posts without logs):

• Go to %localappdata%\SCUM\Logs
  
• Post your most recent log to https://0bin.net and include link in your post
  
• Describe the issue (crashing immediately, crashing after start, etc.)
  
• Include screenshots or the text of any error messages
  
• Include previous troubleshooting or solutions you found

I'll make 3 example posts below.


Known problems and fixes(check your logs for these):

Error: 0x887A0006 - 'HUNG'
Fixes:

1. Update Drivers (clean install)
   
2. Reseat your graphics card
   
3. Remove and reinstall drivers with DDU

error 8876017C
Fixes:

1. Disable intel integrated graphics in device manager

Make sure no conflicting software is running: https://wiki.unrealengine.com/Software_Conflicts

Nvidia DDU Guide: https://forums.geforce.com/default/topic/550192/geforce-drivers/wagnard-tools-ddu-gmp-tdr-manupulator-updated-09-01-14-/

Note: I am not a dev or affiliated with Gamepires/Croteam in any way. Just willing to dedicate my time to figuring out some of these issues.

[covex]

Messaggio originale di Shotgun Susan:

Messaggio originale di covex:

Oh I see, thank you for your help, I wil try to turn off shadowplay and see if it would help.

No problem, if that doesn't help please let me know the OS you're running so I can find better solutions.

I am using Windows 10 Pro Edition

[Shotgun Susan]

Messaggio originale di covex:

I am using Windows 10 Pro Edition

Checking UE issues page

Try to update graphics drivers(if they're already up to date try rolling them back one version):
https://answers.unrealengine.com/questions/774941/view.html

Also check the conflicting software page, see if you have anything that conflicts running at the time of crash. If that still doesn't work open up a question on https://answers.unrealengine.com/spaces/11/bugs-and-crashes.html

That's all I can really find, if disabling shadowplay and making sure those updates are removed I can't find any other issues. Maybe try asking on some OBS forums or asking other streamers that use OBS and play scum if they have the same issue.

[covex]

Messaggio originale di Shotgun Susan:

Messaggio originale di covex:

I am using Windows 10 Pro Edition

Checking UE issues page

Try to update graphics drivers(if they're already up to date try rolling them back one version):
https://answers.unrealengine.com/questions/774941/view.html

Also check the conflicting software page, see if you have anything that conflicts running at the time of crash. If that still doesn't work open up a question on https://answers.unrealengine.com/spaces/11/bugs-and-crashes.html

That's all I can really find, if disabling shadowplay and making sure those updates are removed I can't find any other issues. Maybe try asking on some OBS forums or asking other streamers that use OBS and play scum if they have the same issue.

Thank you! I would try and let you know if it helped.

[Shotgun Susan]

bump

[ImbAra]

So I've updated my drivers to 399.07, after I've disabled my iGPU and reset a couple of times. The game initally starts in full screen but after a second flips to windowed mode. No matter what I do it stays somewhat windowed. I've also noticed that while my iGPU is disabled I cannot change my screen resolution and can't open Nvidia Control Panel.

[Dubs]

Messaggio originale di Shotgun Susan:

Hatefist

https://0bin.net/paste/1ssRWeeq2j9PxLjH#Dq09cVKM2KjbYzPm6WK6qgQZorUtj9TGF+cWrpdEm-P

Game Crashes Immediately

No error message provided

Previous Thread: https://steamcommunity.com/app/513710/discussions/5/1737715419906085331/

The game still crashes with the new patch version 0.1.17.8433


[2018.09.03-15.55.55:786][ 29]LogLevelActorContainer: Created LevelActorCluster (123) for /Game/ConZ_Files/Maps/Menu/A_1.A_1:PersistentLevel with 14 objects, 0 referenced clusters and 7 mutable objects.

[2018.09.03-15.56.00:965][255]LogSlate: FSceneViewport::OnFocusLost() reason 0

It's acting like the viewport focus was lost on the failing PC. Just for the record I have two copies of the game. I can play on my laptop, but my son cannot on his desktop.

[Shotgun Susan]

Not sure if that's your issue really, I've seen that "OnFocusLost" logline in logs of working games as well. Your issue is more-so coming from this I believe. Your GPU seems to be timing out with the game, haven't been able to find a working solution just yet.

2018.09.03-19.18.34:185][ 16]LogLevelActorContainer: Created LevelActorCluster (123) for /Game/ConZ_Files/Maps/Menu/A_1.A_1:PersistentLevel with 14 objects, 0 referenced clusters and 7 mutable objects.
[2018.09.03-19.18.39:412][171]LogD3D11RHI: Timed out while waiting for GPU to catch up. (0.5 s)
[2018.09.03-19.18.39:915][172]LogD3D11RHI: Timed out while waiting for GPU to catch up. (0.5 s)
[2018.09.03-19.18.40:414][172]LogD3D11RHI: Timed out while waiting for GPU to catch up. (0.5 s)
[2018.09.03-19.18.40:913][172]LogD3D11RHI: Timed out while waiting for GPU to catch up. (0.5 s)
[2018.09.03-19.18.40:999][172]LogRHI: Error: [Aftermath] Status: Timeout
[2018.09.03-19.18.40:999][172]LogRHI: Error: [Aftermath] GPU Stack Dump
[2018.09.03-19.18.40:999][172]LogRHI: Error: [Aftermath] 0: FRAME
[2018.09.03-19.18.40:999][172]LogRHI: Error: [Aftermath] GPU Stack Dump
[\code]

[Toecutter]

Anyfix for the" A SCUM fIle locked by and can;t be updated..." i have uninstalled, reinstalled checked task manager, still getting this darn message

[Shotgun Susan]

Messaggio originale di jaw20waj:

Anyfix for the" A SCUM fIle locked by and can;t be updated..." i have uninstalled, reinstalled checked task manager, still getting this darn message

Follow procedure above

[Shotgun Susan]

Messaggio originale di Hatefist:

The game still crashes with the new patch version 0.1.17.8433


[2018.09.03-15.55.55:786][ 29]LogLevelActorContainer: Created LevelActorCluster (123) for /Game/ConZ_Files/Maps/Menu/A_1.A_1:PersistentLevel with 14 objects, 0 referenced clusters and 7 mutable objects.

[2018.09.03-15.56.00:965][255]LogSlate: FSceneViewport::OnFocusLost() reason 0

It's acting like the viewport focus was lost on the failing PC. Just for the record I have two copies of the game. I can play on my laptop, but my son cannot on his desktop.

A couple more interesting bits I found, seems to be a common issue in some people's broken log files...

My working file

[2018.09.03-21.24.20:537][  0]LogWindows: DebugString: GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter FoundDriverCount:4 
[2018.09.03-21.24.20:537][  0]LogD3D11RHI:     Adapter Name: NVIDIA GeForce GTX 970
[2018.09.03-21.24.20:537][  0]LogD3D11RHI:   Driver Version: 399.07 (internal:24.21.13.9907, unified:399.07)
[2018.09.03-21.24.20:537][  0]LogD3D11RHI:      Driver Date: 8-21-2018

Broken File

[2018.09.03-19.18.20:741][  0]LogWindows: DebugString: GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter FoundDriverCount:0 
[2018.09.03-19.18.20:741][  0]LogD3D11RHI:     Adapter Name: NVIDIA GeForce GTX 1060 6GB
[2018.09.03-19.18.20:741][  0]LogD3D11RHI:   Driver Version: Unknown (internal:Unknown, unified:Unknown)
[2018.09.03-19.18.20:741][  0]LogD3D11RHI:      Driver Date: Unknown

Note the "FoundDriverCount:0" as well as the "Unknown" Driver version/date as well as the longer "DebugString" in the broken files. Have you uninstalled drivers with the DDU guide and reinstall them? (sorry if you answered this already steam isn't the best for browsing...)

The issue looks similar to the one people were having where the game was picking up internal graphics and trying to use that yet it doesn't mention the internal graphics device like it does in those cases. This makes me suspect it's a driver conflict issue, you seem like you're fairly comfortable with windows so would you mind taking a look around device manager and looking for any possible conflicting devices/drivers? Also, as mentioned above if you didn't already please try an uninstall with the DDU guide and perform a clean install of the drivers from nvidia.

[SanalAdam]

Messaggio originale di Shotgun Susan:

Maskulin64

https://0bin.net/paste/rVeaTk1wj-SWKQ5h#1fPOMzKrOWrV7uTOkh0r74JrTKyAJvxIhfkCaEk6xNC

Game crashes immediately

Error message: https://abload.de/img/scumerror88dij.png

Previous Thread: https://steamcommunity.com/app/513710/discussions/5/1737715419893832968/

Troubleshooting: Delete old scum files

push same problem after the scum update

[Phase]

https://0bin.net/paste/cScRaUN6uF22tCO7#6UXUZbWvONvYXdSO32P3AtOs2MwWJppUn4AbvYIw6YY
crashing after start

[Shotgun Susan]

Bumping, will provide support shortly. Sorry, was being ratelimited by steam earlier for posting to much in a 24hr period.

[Shotgun Susan]

Messaggio originale di Maskulin64:

push same problem after the scum update

Hey, your problem seems similar to HateFist's issue as you get the same "unknown" drivers but a different crash message, it's possibly from different hardware. I'll keep looking into it but for now can you follow the insructions below in order?

1. Close scum, verify game integrity
   
2. Remove nvidia drivers with DDU guide above and reinstall latest drivers checking "Clean installation" as well
   
3. Disable "Intel HD graphics" in device manager
   
4. Reboot your machine

If that helps at all please let me know.

Messaggio originale di Phase:

https://0bin.net/paste/cScRaUN6uF22tCO7#6UXUZbWvONvYXdSO32P3AtOs2MwWJppUn4AbvYIw6YY
crashing after start

Hey Phase,

Have you already verified game integrity? It looks like your game is missing some files/dependencies of some sort.

[2018.09.04-15.16.28:631][580]LogPakFile: New pak file ../../../SCUM/Content/Paks/pakchunk33-WindowsNoEditor.pak added to pak precacher.
[2018.09.04-15.16.28:631][580]LogStreaming: Warning: FAsyncPackage::LoadImports for /Game/ConZ_Files/Characters/Animals2/Spawner/BP_WaypointGroup: Skipping import TextRenderComponent /Script/ConZ.Default__WaypointGroup:DebugInfo, depends on missing native class
[2018.09.04-15.16.28:631][580]LogPakFile: New pak file ../../../SCUM/Content/Paks/pakchunk12-WindowsNoEditor.pak added to pak precacher.
[2018.09.04-15.16.28:631][580]LogStreaming: Error: ****DumpDependencies [Dependencies]:
[2018.09.04-15.16.28:631][580]LogStreaming: Error:     Export 8 /Game/ConZ_Files/Characters/Animals2/Spawner/BP_WaypointGroup.Default__BP_WaypointGroup_C:DebugInfo
[2018.09.04-15.16.28:631][580]LogStreaming: Error:     Linker is ../../../SCUM/Content/ConZ_Files/Characters/Animals2/Spawner/BP_WaypointGroup.uasset
[2018.09.04-15.16.28:631][580]LogStreaming: Error:         Dep S_BEFORE_S Export     1    /Game/ConZ_Files/Characters/Animals2/Spawner/BP_WaypointGroup.Default__BP_WaypointGroup_C     (class BP_WaypointGroup_C)
[2018.09.04-15.16.28:631][580]LogStreaming: Error:         Dep C_BEFORE_S Import    10   /Game/ConZ_Files/Materials/FacingCameraTextMaterial.FacingCameraTextMaterial
[2018.09.04-15.16.28:632][580]LogStreaming: Error:         Dep C_BEFORE_S Export     3    /Game/ConZ_Files/Characters/Animals2/Spawner/BP_WaypointGroup.Default__BP_WaypointGroup_C:Root     (class SceneComponent)
[2018.09.04-15.16.28:632][580]LogStreaming: Error:         Dep C_BEFORE_S Import    21   /Script/ConZ.Default__WaypointGroup
[2018.09.04-15.16.28:632][580]LogStreaming: Error:         Dep S_BEFORE_C Import     9   /Script/Engine.TextRenderComponent
[2018.09.04-15.16.28:632][580]LogStreaming: Error:         Dep S_BEFORE_C Import    20   /Script/ConZ.Default__WaypointGroup:DebugInfo
[2018.09.04-15.16.28:632][580]LogStreaming: Error:         Dep C_BEFORE_C Export     1    /Game/ConZ_Files/Characters/Animals2/Spawner/BP_WaypointGroup.Default__BP_WaypointGroup_C     (class BP_WaypointGroup_C)
[2018.09.04-15.16.28:632][580]LogStreaming: Error: Missing Dependency, request for /Script/ConZ.Default__WaypointGroup:DebugInfo but it hasn't been created yet.
[2018.09.04-15.16.28:632][580]LogStreaming: Error: Cannot construct DebugInfo in ../../../SCUM/Content/ConZ_Files/Characters/Animals2/Spawner/BP_WaypointGroup.uasset because we could not find its template /Script/ConZ.Default__WaypointGroup:DebugInfo
[2018.09.04-15.16.28:632][580]LogPakFile: New pak file ../../../SCUM/Content/Paks/pakchunk41-WindowsNoEditor.pak added to pak precacher.
[2018.09.04-15.16.31:576][580]LogWindows: Warning: CreateProc failed: Не удается найти указанный файл. (0x00000002)

Specifically that last line shows theres something missing. Reinstalling the game should help in this case.

[Vivisection]

i am having this problem

Fatal error: [File:C:\Work\Projects\UnrealEngineSource\SCUMDevKit\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 819]
Rendering thread exception:
Fatal error: [File:C:\Work\Projects\UnrealEngineSource\SCUMDevKit\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 294]
Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D) failed
at C:\Work\Projects\UnrealEngineSource\SCUMDevKit\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Texture.cpp:471
with error E_INVALIDARG,
Size=65536x1604x1 Format=(0x0000002C), NumMips=1, Flags=D3D11_BIND_DEPTH_STENCIL D3D11_BIND_SHADER_RESOURCE


0x0000000063AA8EAC KERNELBASE.dll!UnknownFunction []
0x000000005EA758DD SCUM.exe!UnknownFunction []
0x000000005EA1A8BB SCUM.exe!UnknownFunction []
0x000000005E9C39C8 SCUM.exe!UnknownFunction []
0x000000005EE7EF1D SCUM.exe!UnknownFunction []
0x000000005EE5805D SCUM.exe!UnknownFunction []
0x000000005EE740C4 SCUM.exe!UnknownFunction []
0x000000005F278F0E SCUM.exe!UnknownFunction []
0x000000005F00C517 SCUM.exe!UnknownFunction []
0x000000005F0D95A7 SCUM.exe!UnknownFunction []
0x000000005F0D3691 SCUM.exe!UnknownFunction []
0x000000005F0D386B SCUM.exe!UnknownFunction []
0x000000005F0D4288 SCUM.exe!UnknownFunction []
0x000000005F0D31B0 SCUM.exe!UnknownFunction []
0x000000005EF3AC18 SCUM.exe!UnknownFunction []
0x000000005F16E137 SCUM.exe!UnknownFunction []
0x000000005F164C98 SCUM.exe!UnknownFunction []
0x000000005E9544A9 SCUM.exe!UnknownFunction []
0x000000005E9545DC SCUM.exe!UnknownFunction []
0x000000005F286F42 SCUM.exe!UnknownFunction []
0x000000005F286FC8 SCUM.exe!UnknownFunction []
0x000000005EA475A7 SCUM.exe!UnknownFunction []
0x000000005EA3F9DC SCUM.exe!UnknownFunction []
0x00000000660313D2 KERNEL32.DLL!UnknownFunction []
0x00000000667954F4 ntdll.dll!UnknownFunction []
0x00000000667954F4 ntdll.dll!UnknownFunction []

i am using AMD Drivers

https://cdn.discordapp.com/attachments/360096019813498880/486677915560312832/unknown.png

https://0bin.net/paste/6jJvfEbTL+5Da6fb#L6C5VcbzqrM0d4Wgd9s4qQd0SLp3ydwarozNVaJ19a7