Black screen with RX 7800 XT

[societaleclipse]

Everything was working fine with my previous RX 5700 XT and 23.5.2 drivers. Yesterday I upgraded to a 7800 XT with the special 23.9.1 driver release for the new cards. Now loading the game I can hear the introduction voice and other sounds but the screen is black until I click the mouse to skip to the menu. At the menu everything is black except for the mouse cursor. I have to Alt+F4 to exit the game at this point.

[MagnumPCI]

Hello,

Sorry to hear you are having trouble.

Go here:

\Documents\My Games

Rename anything named Ashes of... Example:

Ashes of the Singularity
Ashes of the Singularity - Escalation

to:

Ashes of the Singularity.OLD
Ashes of the Singularity - Escalation.OLD

Try to run the game again.

Sean Drohan
Stardock Product Lifecycle Manager

[Jemudr]

hi there , i have also a black screen !
it worked the other day . renamed the folder in my games but that did not do anything .

[MagnumPCI]

Originally posted by Jemudr:

hi there , i have also a black screen !
it worked the other day . renamed the folder in my games but that did not do anything .

After you renamed it, was a new one created after you ran the game again?

Sean Drohan
Stardock Product Lifecycle Manager

[-Ripper-]

i got same card just that i got rx 7900 xt recent.. it was not black first time i run the game.. but gui was supertiny in 4k.. when i adjusted scale in settings to 2 and restarted game it was black screen i hear the game run fine but can not see anything.. i try change the scale to 1 again in the setting file but it is still black screen from this point.

i click resett settings.. did not help... black screen still ...
wierd as there was no black screen in start.. but was still unplayable because of the super tiny gui

i try delete the folders under mygames... that did...
i removed the game totally.. everything about it everywhere.. and reinstalled...
now it is still black... i do not understand this??? it was not black first time i run it...

starting game in safemode.. still black...

SOLVED::: !!!! maunal change setting file to directx12 now it work.. everything work...

high up in the setting file you find the res.. then api.. change api to dx12 from default dx11
Resolution=3840,2160
Api=dx12

[MagnumPCI]

Originally posted by -Ripper-:

SOLVED::: !!!! maunal change setting file to directx12 now it work.. everything work...

high up in the setting file you find the res.. then api.. change api to dx12 from default dx11
Resolution=3840,2160
Api=dx12

Hmmm, that is interesting. If you went back and changed it to what it was (or just removed that line), does it again go black screen?

Sean Drohan
Stardock Product Lifecycle Manager

[-Ripper-]

Originally posted by sean.drohan:

Originally posted by -Ripper-:

SOLVED::: !!!! maunal change setting file to directx12 now it work.. everything work...

high up in the setting file you find the res.. then api.. change api to dx12 from default dx11
Resolution=3840,2160
Api=dx12

Hmmm, that is interesting. If you went back and changed it to what it was (or just removed that line), does it again go black screen?

Sean Drohan
Stardock Product Lifecycle Manager

want me to try? to change it back to dx11 ? ok i try

yes .. when i go back to dx11 screen go black again.
i change it back to dx12 and it work again.. so the problem is located 100% certant.

[MagnumPCI]

want me to try? to change it back to dx11 ? ok i try

yes .. when i go back to dx11 screen go black again.
i change it back to dx12 and it work again.. so the problem is located 100% certant.

That is indeed very interesting, Ripper. Thank you very much for sharing.

Before I update the documentation, can you try this to see if it also works?
https://support.stardock.com/space/SHC/1346666532/GC3+Graphical+Issues

So it would be:
-DX11
-Change the resolution of the game to match your PC resolution (whatever that is).
-Can try Windowed mode as well.

Again, thanks for the feedback, Ripper.

Sean Drohan
Stardock Product Lifecycle Manager

[-Ripper-]

Originally posted by sean.drohan:

want me to try? to change it back to dx11 ? ok i try

yes .. when i go back to dx11 screen go black again.
i change it back to dx12 and it work again.. so the problem is located 100% certant.

That is indeed very interesting, Ripper. Thank you very much for sharing.

Before I update the documentation, can you try this to see if it also works?
https://support.stardock.com/space/SHC/1346666532/GC3+Graphical+Issues

So it would be:
-DX11
-Change the resolution of the game to match your PC resolution (whatever that is).
-Can try Windowed mode as well.

Again, thanks for the feedback, Ripper.

Sean Drohan
Stardock Product Lifecycle Manager

I tryed diffrent resolution and windows mode and full screen in dx11 ... always black screen
i try same with dx12 .. all kind of resolutions and window mode and fullscreen.. works fine..

note that i run game on a 4k screen. but all other resolution worked to in dx12 but not in dx11..

my pc specs on this 3000 euro pc that is 2 weeks old for me now is:
ASUS TUF Gaming Radeon RX 7900 XT OC 20GB
Kingston M.2 NV2 PCIe 4.0 NVMe SSD 2TB
Samsung 980Pro 2TB PCI 4.0 NvMe M.2 7000MB/s
ASUS PRIME X670-P WIFI motherboard
WIN11 home
AMD Ryzen 7 7800X3D CPU
Corsair Vengeance RGB DDR5 6000MHz 32GB
ASUS TUF GAMING 750B, 750W PSU
Phanteks Eclipse G360A Mid Tower (black)

(after 25 years with nvidia and intel i dared go back to amd :) and i never had radeon gpu before.. but i am glad i did.. dang this thing is fast !! ..even starfield run at total max in software and on gamesettings for the graphic own tool.. still 100fps stable in 4k

I ran a benchmark on this game at totally maxed out graphic
and i got about 50-60 fps at those heavy tests the game have...

if i run game on max but take down some of the sliders that do little to graphic.. its fare over 100+ fps stable.

[-Ripper-]

benchmark with everything ingame at max and out of game tool at max...
no overclocking.. normal run... in 4k
https://steamcommunity.com/sharedfiles/filedetails/?id=3045326343
https://steamcommunity.com/sharedfiles/filedetails/?id=3045326441

i was expecting higher fps even at max.. but i guess game is not 100% new and it does not work like that... other games that are heavy runners i get better fps out of:) .,

still. fps is high enough that this benchmark ran totally smooth..

This are benchmark result on default Crazy setting.. 100-180fps all the time. in 4k
https://steamcommunity.com/sharedfiles/filedetails/?id=3045332007

[MagnumPCI]

When AMD's FSR 3 is released, it will (likely) work well for most all games, even ones that do not have native support for FSR (Ashes included).

If you had not seen, their GamesCom demo was very impressive:
https://youtu.be/zttHxmKFpm4?si=pVeM4Lm-UPynJD3_

Again, thanks for the feedback, Ripper.

Sean Drohan
Stardock Product Lifecycle Manager

[the Prince=of Darkness]

Thanks as this was driving me crazy.