I have to reset the settings at the game start page every time...

[RadRick01]

If I don't reset the settings, they change to the resolution to 3840x2160. I would not care except the HUD gets so small in game I cant see it well enough. I does not mater if I change it back to 1920x1080 in game or before, it ALWAYS therows out my settings and resets itself to the 3840x2160. My desktop is set at 1920x1080.

[Draver]

If you go in %userprofile%\Documents\My Games\Ashes of the Singularity - Escalation and open up settings.ini with notepad, and make sure the Resolution=1920,1080 is set near the top of the file, does that fix the issue ?

[RadRick01]

No, I check it every time. There is a option to check the settings in the startup screen before running the game. Sometimes the file is missing. other times it is there, but it is changed back to 3840x2160. The games is crashing and locking up the computer lately, and one file is missing during file scan. I just reloaded video card drivers (nvidea 1080 ti) from 2023. I'll let you know if that helps.

[RadRick01]

OK, no crashing or anything bad this time after installing nvidia 516.94 ver. driver from 09-24-2022.

[Draver]

Hopefully that holds! :)

Having the latest drivers is usually a good idea, so I'm surprised going back to 2022 drivers helped you out. Have you tried the 572.42 from Feb 13,2025, they look to be compatible with the 1080ti still ?

If you run into the issue again, you could try launching the game in safe mode first from the launcher. Close the game then relaunch again and set your settings as you want them.

[RadRick01]

NOPE! STILL CRASHING, and locking up PC. How do I roll back all the updates for the last couple years? Or, how do I run the game in win 7 compatibility mode and not just the launcher?

[Draver]

What Windows versions are you running ? If you're on 10 or 11 I would do the following:
1. Install latest Nvidia Drivers: 572.42
2. Once done, Launch Ashes and press Play Safe Mode
3. Stop, and restart it and put the game in DX11 mode and set you other settings
See what happens.

[RadRick01]

Problem started with slightly old drivers(couple months) and game crashes to a white screen. I updated to the newest nvidea drivers, and it stopped crashing, but then it started changing the resolution every time. I just kept changing them before starting with the startup settings editor. Then it started crashing to the white screen again. Then I put the 2022 driver, and it is still doing the same. It has to reacquire 1 file in the file scan every time. I have changed to DX12 or DX11 and changed all the setting to various settings to see what helps. Nothing helps! White screen of death! The PC screen locks. Doing CTRL+ALT+DEL brings up the Task manager, but it wont stay at task manager. It switches back to the white screen and the white will not close (ashes of the singularity tab). The only thing I can do is restart.

[RadRick01]

I think I might switch back to windows 7 for gaming. Any game that will not work with windows 7 I will refund. I will use Linux Ubuntu for all other computing.

[Draver]

Here are a couple of general troubleshooting ideas for you if you are running Windows 10 or Windows 11. Considering that you have all the updates for Windows already:
1. Free Antivirus scans, in this order:
a. Adwcleaner (uninstall it once you're done with that scan)
b. Malwarebytes (refuse the trial when installing it, uninstall it once you're done scanning)
c. Make sure you have no Antivirus software installed except the default from Windows

2. In an elevated command prompt run:
a. DISM.exe /Online /Cleanup-image /Restorehealth
b. sfc /scannow
As explained in more detailed here: https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Makes sure you are using the latest drivers from Nvidia.

It's also possible that the mighty 1080Ti is finally giving up; if it runs fine in other games though it's probably fine.

[RadRick01]

It actually ran fine the last couple hours. Finish an extreme difficulty level with tons of units. So, I'll have to wait and see.

[Draver]

Cool!

[RadRick01]

NOPE! White screen of DEATH again. It took a couple days this time though. That is better than every couple hours. I wish I could tell who is the cause. Windows 11, game update, maybe NVIDIA drivers. I'm thinking a bad programmed game update because other games are not crashing.

[Draver]

Random crash like that are the worst, especially if you're the only one reporting it! That's even harder to narrow it down. If you ever come out with a possible cause, please keep us inform :)

[RadRick01]

All is fixed now, as of this whole week without trouble. THE FIX: I turned off all video goodies. No post processing and no vsync, DX11, no enviro effects, no clouds, low quality shadows, still have high quality lights, med glare, med terrain quality. Msaa off, motion blur off. 1920x1200dpi I made sure to change both in the "edit settings" option at the start screen.

[Draver]

Thx for the update! So it's probably one of those or a combination of some of those... Just glad you figured it out.