Game freezes in multiplayer and skirmish

[Scorps75]

Me and my 2 sons like this game and ive had it for a long time now.
We try to play multiplayer in the same house.
Every time we do one of the games will freeze after so long, this time can be random.
Yesterday we were in a game and all doing well, after about 15-20 minutes one of my sons games froze up, windows and the machine was fine can alt tab or use windows key. Had to force shut his game down.
This happens every time we play it, the freeze time is random, all the machines are decent spec and none have issues with any other game.
Is there a way to be able to send the info or files to the developer as this really stops us from playing.
Also changed all machines to DX11 as it seems to last longer before a freeze.

My machine has -
2080ti - nvidia driver is latest version - 436.02
1200 watt psu
8700k
32gb ram
wiindows 10 fully up to date
run off a samsung ssd 2 tb

my 2 sons are -
16gb ram
1070 again latest driver as above
6700k
windows 10 up to date
samsung ssd

then -
980ti - lataest driver as above
6600k
32gb ram
samsung ssd
windows 10 up to date

Thanks.

[centaurianmudpig]

Does it crash when you play skirmish against AI only?
Whats your internet speed? Is it Wifi or Wired connections to the PCs?

[Scorps75]

Messaggio originale di centaurianmudpig:

Does it crash when you play skirmish against AI only?
Whats your internet speed? Is it Wifi or Wired connections to the PCs?

We have 330mb down and 30mb up, wired 1gb throughout the house.
will test against AI only over coming days :)

[Scorps75]

My son with the 980ti has just frozen on his second skirmish game, no other game does this, hes been on fortnite most the day without issues plus call of duty.

Again not the whole pc locking up just the game as i can alt tab and use the window key as expected, restarted the machine after just to see what happens next. will keep testing on all 3 machines in skirmish mode.

[Pervy]

I use to having the game frezee when ever i would click. turned out it was a back ground program somehow doing this.

[Scorps75]

the game freezes and doesnt recover, but windows is fine.

[centaurianmudpig]

https://steamcommunity.com/app/507490/discussions/1/1617220671495558778/

Your son has a similar PC to me. While the game inst 100% stable, following the above FAQ should hopefully help.

If it doesn't then I suggest a fresh install of windows which is known to have helped several people who actually went through with it.

Also, you really cannot compare this game with any other game. This really does push the boundaries of your PC unlike any other.

[Scorps75]

Thanks i will check out the link, while i agree this pushes the pc a fair amount. If the pc it self isnt freezing but the game is then unless the faq help in terms of uninstalling the game clearing cache etc. It would then have to be a game issue not pc as the pc it self isnt freezing.

[centaurianmudpig]

To me that would mean its less likely a hardware issue. Software issues (faulty drivers etc) can still just cause the game to crash while windows continues to run.

Like I said the game is not 100% stable, but then it's not as unstable as you are suggesting either.

[Scorps75]

I have just gone through everything on the faq list and will get my son on it once home from school, everything is always up to date thats just me. I have however re downloaded the game just to be sure as got good connection here.
Will update post once hes been on and i have any news. Thanks again for the link :)

[Infpatriot]

Anyone find a fix to this? Just got the game and it freezes whenever I play with my buddy

[Tarnished Knight]

This has been known to happen a lot to v3.11 and v3.12 of Ashes. You can switch back the last stable version, v3.10 - previous, in Steam Betas.

[RammaStardock]

Hello there! We just released a new Opt-In to address some of these issues, you can read more about it here:
https://steamcommunity.com/app/507490/discussions/0/3832043983163282200/

[Scorps75]

i mean fixes are welcomed but its taken a while.

[MagnumPCI]

Another update has been pushed to 3.13:

-More Improvements to the stability of multiplayer matches with multiple AI.

Looking forward to your feedback and thanks again for your patience.

Sean Drohan
Stardock Product Lifecycle Manager

[Scorps75]

installed tonight me and son will see how it goes over the weekend :)