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just go to the games folder then borderlands 2 then saves
You can find the saves, if you used default config, by typing borderlands 2 in start, then clicking the BL2 folder. From there, open Willowgame, SaveData, and copy the folder with the serie of numbers. That's your save file, so if you keep that on a usb stick or something, you can't go wrong. Or at least use it as a back up in case the steam cloud doesn't work as you'd hoped.
Good luck.
I installed BL2 on the new pc and ofc, it started a new game and my characters are nowhere to be found. Manually transferring files is no longer an option for me, please someone tell me there is a solution to this!! Should I go cry to BL2 Support if that even exists? What to do? HALP!!!
Worst case scenario you could install gibbed save editor and, if you remember your gear and such, you can insert a new comparable character. Downside is, you'd lose your achievements/challenges. My recommendation is to just remake the old ones and pick up from there.
to a memory stick, then when you install bl2 into your new hard drive, plug your mem stick into your new pc and paste them into the same place, then you have transferred all your saves, and you have a handy backup on an external device for if anything ever goes wrong with them :) hope this advice helps