XBox Series X controller not working.

[donutsat11]

Hello Borderlands 2 community, I am posting this discussion post for a friend who is experiencing issues getting his Series X controller working. No matter what I do, the game simply won't pick up on the controllers inputs or even detect it. Does anyone know how to resolve this issue? Thanks for all the help.

[Radiowavehero]

Right click the game name in steam library , click properties , on the window that opens click Controllers , on the controllers window check to make sure the Xbox controller has a blue dot next to it , showing that it's being detected , if it's not detected check to see if controller settings are enabled (same page , right side , above the list of controllers) it might be set to Auto , try setting it to Enabled.

If setting it to enabled doesn't work , strangely enough setting it to Disabled sometimes works , but it will treat the controller as a generic gamepad and some features might not work. Usually this happens because your firmware is not updated properly so for the next step....

Try connecting the controller with a USB cable and updating firmware using Xbox Accessories in MS store app, (or whatever they call it) Test if it works wired vs wireless. Sometimes steam has problems with bluetooth controllers , updating should fix this.

Make sure you friend has windows updates installed , there have been multiple updates that fix broken controllers on windows , have your friend check their version of windows and see if there is an optional update they might be missing.