Can't start BL2

[bashhole]

Hey guys,

after a long time (8 months) I want to play BD2, but I can't start it.

BD2 has been installed since then the 8 months.

The launcher is starting, but after the click on "play":

My screen goes white for 2 seconds and than black for 2 seconds.
During in this time, I see the mouse loading icon. After this, it goes back on my desktop.
That's the end.

Windows event display shows me the following entrie:

-Faulting application name: Borderlands2.exe, Version: 1.0.19.37311
-Name of the faulty module: bifrost.dll, Version: 0.0.0.0
-Path of the incorrect application: C:\Program Files (x86)\Steam\steamapps\common\Borderlands
2\Binaries\Win32\Borderlands2.exe
-Path of the faulty module: C:\Program Files (x86)\Steam\steamapps\common\Borderlands
2\Binaries\Win32\bifrost.dll


I tried the following walktroughs:

-Start the game as administrator
-Tried with other resolutions like 1440p, 1080p 720p
-Physics effects by low (settings)
-Reinstall the game
-Using the repair option by Steam
-Nvidia driver clean install (I have Nvidia graphic card)
-delete the file "bifrost.dll

But it still doesn't work.

Does anyone have any other ideas?

[Erebus]

Don't quote me on this but bifrost I think is connected to the new matchmaking stuff. Don't believe it existed before the accursed update.

Manifest 4825289394381035912
 Added file – Binaries/Redist/BorderlandsInstaller.exe
 Added file – Binaries/Redist/vcredist_x86.exe
 Added file – Binaries/Win32/Audio
 Added file – Binaries/Win32/bifrost.dll
 Added file – Binaries/Win32/borderlands2_1779011_crash_2020_1_13T17_33_39C0.mdmp
 Added file – Binaries/Win32/de-DE
 Added file – Binaries/Win32/Editor
 Added file – Binaries/Win32/en-US
 Added file – Binaries/Win32/es-ES
 Added file – Binaries/Win32/fr-FR
 Added file – Binaries/Win32/it-IT
 Added file – Binaries/Win32/ja-JP
 Added file – Binaries/Win32/ko-KR
 Added file – Binaries/Win32/Microsoft.VC90.CRT
 Added file – Binaries/Win32/MMOverlay
 Added file – Binaries/Win32/MMOverlay/Achievements

[Thunder Mag]

Originally posted by sputzelein:

Whats interesting here on my not working BL2:
Under C:\windows\users\ there is a new user not with my name *ö*** but with something like *$§***.
And there are folders and subfolders that just contain something with bifrost. Nothing else.
New folder, new user, all folders write protected when right clicked / properties.
I mailed tht to support don`t want to mess around with that bs.

The Gearbox owe you a beer, I think :) I solved my problem with your hint. Seems like this **** bifrost doesn't support non-english (or even non-UTF8) characters. My user folder has cyrillic symbols and this new user folder also appeared in my system. I renamed my user folder to contain only engish characters (also in registry) and game started without any troubles. Also bifrost related folders appeared in the my "new" userprofile, but they are not empty - they contain some bifrost-related configuration fies.

So, we must wait till the "Gearbox" will patch bifrost.dll to support cyrillic, nordic and all other non-english characters. Also, it is possible to rename user folder, but this is complicated task and works only on Pro and Enterprise or LTSC editions of windows 10 - I do not recommend heading this way unless you really know what you are doing.

[sputzelein]

Wow !!! That makes sense.
Aren`t you afraid that renaming the user profile to standard letters won`t kill any other application?
I think I wouldn`t like to try that.

:-) Maybe I get BL3 for free. I think that would be a moderate price for my help :-)

[Admiral]

Originally posted by bashhole:

Originally posted by Svängä:

I had exactly the same problem after the shift ♥♥♥♥ update. Nothing worked. I tried running borderlands executive as administrator, compatibility mode, verified the files and all that good stuff. Then I noticed a crash error log file in c:\program files(x86)\steam\steamapps\common\Borderlands 2\Binaries\Win32\. I deleted it and got BL2 running again. I have no idea why that simple log file kept me from running my game. So if anyone is struggling with this ♥♥♥♥ and nothing else has fixed the problem, then try before mentioned trick! The log file name was long as hell and it had .log in the end. You can't miss it. I hope this helps.

This ist rlly weard. But there is no Log files in Win32.

Sorry, my bad. The file was something like this "borderlands2_1779011_crash_2020_1_13T17_33_39C0.mdmp". I remembered it had .log in the end but I was wrong. Anyway it seems that deleting this might not solve the problem for everybody. For me it worked though. I hope gearbox will fix their ♥♥♥♥. Sorry again.

[bashhole]

Originally posted by Svängä:

Originally posted by bashhole:

This ist rlly weard. But there is no Log files in Win32.

Sorry, my bad. The file was something like this "borderlands2_1779011_crash_2020_1_13T17_33_39C0.mdmp". I remembered it had .log in the end but I was wrong. Anyway it seems that deleting this might not solve the problem for everybody. For me it worked though. I hope gearbox will fix their ♥♥♥♥. Sorry again.

I just tried it, but it didn't work :D

[sputzelein]

Possibly the not starting problem occurs with windows users with non english characters under C:\windows\users
If steam is installed under such user the bifrost.dll creates a new user with kryptic characters.
2k support answered me that they are investigating this, maybe they will patch bifrost.dll to support all usernames.
I hope.

And btw:
I have a second, old, non admin, user named "petra":
Is there a way to mave the complete steam installation to this user and keeping all modifications (like some .ini or .config from BL1 or counterstrike) untouched?

[Thunder Mag]

I've written my thoughts about this problem to the 2K support.

Originally posted by sputzelein:

Aren`t you afraid that renaming the user profile to standard letters won`t kill any other application?

Theoretically, if a program is written solidly, it will use the %UserProfile% environmental variable and should not use the "direct" user profile path (like "C:\Users\UserProfileName"). So renaming user profile in the right way (with registry corrections and some other stuff) should not harm other programs. But in fact, once I renamed my user profile the StartIsBack program is crashed (it just has startmenu key unfunctional - I just press it and nothing happens). Also, Firefox extensions stopped working, so I needed to restart Firefox without extensions and then start it normally - to make them work again. But no serious harm is done to my system :)

Originally posted by sputzelein:

And btw:
I have a second, old, non admin, user named "petra":
Is there a way to mave the complete steam installation to this user and keeping all modifications (like some .ini or .config from BL1 or counterstrike) untouched?

Theoretically, you may try to move steam related folders to the same location in the new profile and also place the borderlands configuration folder from Documents/MyGames/Borderlands 2 to the new location in the new user profile. Then you launch steam, log into your account and Borderlands 2 should work.
It's even possible, that you just need to log into another user, start steam and it will create all viable folders on its own (once you log into your steam account). Steam only stores configuration in the user profile folder - its installation place is fixed for all users within the same system.

[sputzelein]

I think about it. I would like to play the presequel friday evening, if there is no official patch until then I might try steam on the petra account and see if tps works there. I think I leave cs:go on my old account, too many manual tweaks that I even don`t remember any more.

[bashhole]

Hey guys,

I received a answer from 2K Support (but only in german language, so you have to use google translater or somthing like these):

*********************************************************************************************************

Vielen Dank für deine Nachricht an uns!

Tut mir sehr leid zu hören dass du von den Crashes betroffen bist, ich möchte dir aber vielmals danken dass du deine bisherigen Versuche um dies zu lösen aufgelistest hast und uns sogar einen Auszug deiner Windowsereignisse geschickt hast! :)

Hast du versucht die gelöschte bitfrost.dll erneut runterzuladen? Versuche doch bitte mal die Daten auf Steam erneut auf Fehler überprüfen zu lassen nachdem du die Datei gelöscht hast, sie sollte dann erneut heruntergeladen werden über Steam. Nach erneutem Starten musst du eventuell akzeptieren dass Borderlands 2 Änderungen an deinem PC vornehmen darf , bestätige dies bitte.

Weitere Lösungsvorschläge:
+ Lösche bitte alle .inis im Ordner Documents/My Games/Borderlands 2/WillowGame/Config. Wir wissen dass manche Spieler diese .inis bearbeiten, falls du Änderungen dort direkt vorgenommen hast, so würde ich dich bitten die Änderungen zu dokumentieren oder einen Backup der Dateien zu machen damit dir nichts verloren geht.
+ Stelle bitte sicher dass deine Firewall keine Verbindung bei dir blockt
+ Wir glauben dass es ein Problem mit der Benutzerkontosteuerung gibt, deswegen würde ich dich bitten diese erstmal zu deaktivieren um zu sehen ob es dann klappt. Hier ist eine Anleitung dazu: Klick mich
+ Stelle bitte sicher dass du alle aktuellen Windows Updates installierst hast. Drücke dazu einfach die Windowstaste, gib Updates ein und bestätige mit Enter. Nach einer kurzen Suche werden dir eventuell Updates angeboten die nicht automatisch installiert werden.

Nach all diesen Schritten wäre es vielleicht auch hilfreich das Spiel erneut zu installieren und den PC neu zu starten. Stelle dann bitte sicher dass es nicht erneut Windows Updates gibt (manche davon können nur nach der Reihe nach angeboten und installiert werden, deswegen zahlt sich ein weiterer Blick auf jeden Fall aus!). Führe das Spiel danach bitte dennoch auch als Admin aus (vielleicht auch direkt vom Installationsverzeichnis).

Es tut mir wirklich sehr leid dass du diese Probleme hast, wir arbeiten bereits an einer Lösung :)

Liebste Grüße und einen tollen Tag wünsche ich dir,

*******************************************************************************************************

I told her that the solutions didn't work, so I'm waiting for a feedback.

[Thunder Mag]

Okay, so I renamed my user profile back (for scientific purposes) and game began to crash again. And I found a less radical solution to the bifrost problem.
1. Go to the "scrambled" userprofile and delete the bifrost folder in C:\Users\[scrambled name]\AppData\Local. So you must get empty Local folder under the scrambled-named user profile.
2. Create bifrost folder in the your profile, under the Local folder so the path to it must look like

C:\Users\[Normal name]\AppData\Local\bifrost

3. Open command prompt as administrator and execute

 mklink /D "C:\Users\[scrambled username]\AppData\Local\bifrost" "C:\Users\[Normal user name]\AppData\Local\bifrost"

4. If the command finishes successfully - without any errors, then try to launch Borderlands 2. In my case game works just fine.

[๖ۣۜFenris]

Originally posted by Thunder Mag:

Okay, so I renamed my user profile back (for scientific purposes) and game began to crash again. And I found a less radical solution to the bifrost problem.
1. Go to the "scrambled" userprofile and delete the bifrost folder in C:\Users\[scrambled name]\AppData\Local. So you must get empty Local folder under the scrambled-named user profile.
2. Create bifrost folder in the your profile, under the Local folder so the path to it must look like

C:\Users\[Normal name]\AppData\Local\bifrost

3. Open command prompt as administrator and execute

 mklink /D "C:\Users\[scrambled username]\AppData\Local\bifrost" "C:\Users\[Normal user name]\AppData\Local\bifrost"

4. If the command finishes successfully - without any errors, then try to launch Borderlands 2. In my case game works just fine.

This solution is working too for me, but I need to do something else for that ! :D

I delete my folder "bifrost" like you saying, and add a "Autorised user" to the group of the wrong folder like this :

https://i.imgur.com/kVoB1D2.jpg

If I don't do that, my game crash again because I don't have a total acces to the wrong folder.

[LIANGXIN]

try this?
c/program files(*86)/steam/steamapps/common/steamworks shared/-commonredist/directx/jun2010
find the DXSETUP.exe and do it.

[Nekoji]

Originally posted by ๖ۣۜFenris:

Originally posted by Thunder Mag:

Okay, so I renamed my user profile back (for scientific purposes) and game began to crash again. And I found a less radical solution to the bifrost problem.
1. Go to the "scrambled" userprofile and delete the bifrost folder in C:\Users\[scrambled name]\AppData\Local. So you must get empty Local folder under the scrambled-named user profile.
2. Create bifrost folder in the your profile, under the Local folder so the path to it must look like

C:\Users\[Normal name]\AppData\Local\bifrost

3. Open command prompt as administrator and execute

 mklink /D "C:\Users\[scrambled username]\AppData\Local\bifrost" "C:\Users\[Normal user name]\AppData\Local\bifrost"

4. If the command finishes successfully - without any errors, then try to launch Borderlands 2. In my case game works just fine.

This solution is working too for me, but I need to do something else for that ! :D

I delete my folder "bifrost" like you saying, and add a "Autorised user" to the group of the wrong folder like this :

https://i.imgur.com/kVoB1D2.jpg

If I don't do that, my game crash again because I don't have a total acces to the wrong folder.

Its so dumb coz i use Nékoji and they changed it to Nékoji so i did the same and it worked for me

[RATT]

Borderlands 2 "Reforged"

[sputzelein]

You know whats funny?
I did nothing and today both games tps and BL2 launch again as if there has never been any promlem. And there was no download for updating.
I didn`t anything with that strange username folder.