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We're very aware that there's been connection issues, but we'd like more information so we can fix it, and I hope you can provide :)
1. Can you describe the issues in detail?
E.g. Exactly which kind of error messages are you getting, does the game have lag spikes, or does it "hang" on certain screens, or freeze at times? Do you get disconnected from games, or do games fail to start?
And where do these errors occur?
All info is relevant, but we can't find the issues with too broad reports.
2. Can you provide an output log?
If you haven't restarted the game, or if you experience it again, please send us the output log.
You’ll find it by opening windows explorer and entering
%appdata%\..\LocalLow\BetaDwarf ApS\Minion Masters
In the address bar.
It’s called output_log.txt
Please send it to support@betadwarf.com and add a link to this thread in the mail :)
Thanks a lot for your help!
The issue started before the 1.0 release, a few patches ago, and only got worse.
Just play the game from your homes and you'll see exactly what kind of issues we're having. Basically, the server "hangs" periodically. Everything is suspended. Tokens, invites, lobbies, leaderboards. And suddenly, it unfreezes. This is periodic, with no way to determine what causes it. Nobody can monitor your server for you.
Even problems logging onto the server lately.
This.
your partner (or you) disconnected from the match!
or after 5 second or in any moment during match
lose match / lose point / lose keys
i dont lose match because i defeated... i lose because (my partner) always disconnected!!
again
again
again
again
again
day after day, match after match
its enought how description of the problem???
do you wanna see my replay???
again NOW!! minutes 4.47... me about full HP, my enemy 200 hp.... YOU LOST YOU DISCONNECTED!!
On top of that, I got booted from my own matches and hit by a rating loss.
It can get pretty annoying trying again and again to connect to a battle spending more time trying than in the actual fight once it lets you connect.
"Timeout" all the time. Tried starting my first Draft today, no chance. Right now i am stuck in the screen after a match and nothing is happening. If that is not improved fast, a lot of people will just have a quick look into the game but never return since it's just too annoying/frustrating.
ErrorCode: Timeout
An error occured!
ConnectionFailed Click Ok
to return to the Menu.
!
please make a set for Maintenance.. this is a serious problem, game is not stable right now.