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OldeFartz's situation is odd as they should have gotten it right away, but the fact they didn't makes me believe that their something is up with the item servers (what else is new?) or that Valve changed how promo items are distributed (possibly due to the new refund policy?).
I am fairly sure promo distribution has not changed due to purchasing Gunpoint during the Summer Sale and getting the Genuine Crosslinker's Coil straight away.
My recommendation is contact Steam Support, possibly waiting a week first if you want to see if it fixes itself, if you don't want to wait to see then just contact them now.
i got 4 frying pans
i feel special