Problem Solving FAQ

[☆LEO☆]

Hi! We're terribly sorry to hear that some of you have been having issues playing the game or even getting the game to work. In this post we'll be gathering known solutions to problems and things to try while we work on patching the game.

The start button isn't working

Certain brands of anti-virus software seem to be interfering with the loading or saving data by the game. Especially BitDefender seems to have this issue. Try to make an exclusion or temporarily disable it.

I can't find the in-game menu

With Vive, Index or WMR controllers you hold the pads on each controller to activate the menu. On Oculus controllers you use X and A. A circle will move from where you're currently looking to where the menu will show up as you're holding the buttons.

My controllers are not working

Close the game, make sure your controllers are being properly tracked in SteamVR, then start the game again.

Walking through the portal doesn't work

The portal is activated by pressing the trigger button again.

Robots keep hearing my movement

Try not translocating too close to them! Older version of the game used to have a stealth mode on the Translocator. You can activate the stealth mode in newer versions of the game through the mutators menu, but note that this disables achievements. If you've activated the stealth translocator you can use it by holding down the button to go through the portal instead of just clicking it.

I lost some crucial item and can't progress

Any lost item should show up in a "Lost and found" section after a few minutes. The magnifying glass can also be used to find items - it will highlight important items like keys and such that you've already had in your inventory in red, even through walls!

More things to try

Opt out of SteamVR beta

We've seen reports that the SteamVR beta version can cause issues, especially with imput. WE recommend that you opt out of the beta and reinstall if you're in the beta and experiencing issues.

Disable SLI/CrossFire

VR games in general don't work that well with multi-graphics card setups, because of how different latency requirements are for virtual reality rendering. We've also seen reports that running with SLI or CrossFire enabled could cause problems with the game. Try disabling it using the tools provided for your graphics card model.

Disable or make exclusions for anti-virus

Certain brands of anti-virus software seem to be interfering with the loading or saving data by the game. Especially BitDefender seems to have this issue.

None of the above worked?!

We're eager to fix as many problems as we possibly can, but due to differences in hardware and software setups it can be impossible for us to reproduce problems - so please send us as much information as possible. You can reach us at [e-mail].

[Bag [Very Silly]]

For some reason, my game crashes every time I try to load the chapter "ShowRoom," I don't know why.

[babafish2020]

mutations or cheats dont save with the game

[Blantonbr0s]

for some reason the models are missing things on one eye but on the other thats all thats there , the missing parts. hellpp.....

[_chococrispi]

Are subtitles working for someone? At least for me "In Spanish" Subtitles are not working, and yes I made sure to toggle them on in the menu.

[Thr0r]

I have an issue with the portal controls using a Rift, I think the "Walk through portal" command gets triggered by the rest sensor of the trigger, rather than the actual pull of the trigger. Same after walking through, often I'll accidentally fire another portal, which doesn't help when I've gotten myself into trouble

[JaRew]

i have an issue where the when i try to open the game through virtual desktop on my rift s it only loads on my monitor and not my headset there is sound but no visuals except the words budget cuts on a black background on my monitor. Uninstalling and reinstalling did make it so i could see my hands moving and there was a background but the camera was stuck on an angle and couldnt be moved or adjusted.

[Justyn]

Eh, I had an issue, but I can't say for sure if it's happening every time I load up the game. I have launched the game twice so far and each time I have played, the rotational symmetry seems off... What I mean by this is... when u press left or right on the analog stick... its like the player is swinging along the outside edge of the circle, rather than being directly in the center. This causes a lot of trouble for me with limited space areas such as ventilation shafts. At other times it simply puts me inside of the wall if i use rotate. These attempts to play were during a 360 experience using Quest 2 device. I suppose I will try the 180 experience next time and see if that works.

[☆LEO☆]

Originally posted by Justyn:

Eh, I had an issue, but I can't say for sure if it's happening every time I load up the game. I have launched the game twice so far and each time I have played, the rotational symmetry seems off... What I mean by this is... when u press left or right on the analog stick... its like the player is swinging along the outside edge of the circle, rather than being directly in the center. This causes a lot of trouble for me with limited space areas such as ventilation shafts. At other times it simply puts me inside of the wall if i use rotate. These attempts to play were during a 360 experience using Quest 2 device. I suppose I will try the 180 experience next time and see if that works.

The snap turning in this games rotates the whole playspace. If you position yourself at the edge of your playspace you will experience what you're describing, but if you stay in the middle it will act more like how you want it. You can locate the center in game by looking at the blue circle on the floor.

[Justyn]

Originally posted by ☆DISCO YAGAMI☆:

Originally posted by Justyn:

Eh, I had an issue, but I can't say for sure if it's happening every time I load up the game. I have launched the game twice so far and each time I have played, the rotational symmetry seems off... What I mean by this is... when u press left or right on the analog stick... its like the player is swinging along the outside edge of the circle, rather than being directly in the center. This causes a lot of trouble for me with limited space areas such as ventilation shafts. At other times it simply puts me inside of the wall if i use rotate. These attempts to play were during a 360 experience using Quest 2 device. I suppose I will try the 180 experience next time and see if that works.

The snap turning in this games rotates the whole playspace. If you position yourself at the edge of your playspace you will experience what you're describing, but if you stay in the middle it will act more like how you want it. You can locate the center in game by looking at the blue circle on the floor.

This makes sense... I will try it next time I launch the game. Most games would automatically create that center point upon launching the game.

[Bu_noob]

Can anyone help me with fixing the achivement "If I can't then non of us can" because i tried it multiple times but every time I steal a gun from a supervisors holster nothing happend

[bangzam]

start button not working. I entered the game and was stuck in front of the menu room with the arcade cabinets. I followed the instructions by turning off the antivirus and turning off the firewall. But the problem is not solved. Is there any other solution?

[Justyn]

Originally posted by bangzam:

start button not working. I entered the game and was stuck in front of the menu room with the arcade cabinets. I followed the instructions by turning off the antivirus and turning off the firewall. But the problem is not solved. Is there any other solution?

Have you tried holding the A and X buttons together(The bottom buttons on each controllers top face) and seeing a loading bar progress? This is how I believe I started a new game the last time I played.

[bangzam]

Originally posted by Justyn:

Originally posted by bangzam:

start button not working. I entered the game and was stuck in front of the menu room with the arcade cabinets. I followed the instructions by turning off the antivirus and turning off the firewall. But the problem is not solved. Is there any other solution?

Have you tried holding the A and X buttons together(The bottom buttons on each controllers top face) and seeing a loading bar progress? This is how I believe I started a new game the last time I played.

I'm using Vive controller, where do I find the A and X buttons?