NO DLC

[熊猫同志]

I bought dlc but it's still not in launcher, as I launched game I don't have nothing from DLC but it appears that I bought it on steam

[fxschumi]

but the activation of the key worked..just the dlc does not appear

[Vali_Lutzifer]

Yep it's active but just no dlc I hope it happens sometime I want to play

[Flepskil]

I just think guys this will be problem on the side of Paradox what i all reading i have too activating key on this dlc what i bought on g2a and it was activated but no in library heh

[Bebedor_de_cafe]

Try the following: check if files are corrupted, restart steam(remember to remove everything linked to steam, even if it is in 2nd plain), redownload the dlc, change Directx11 to Directx9

[fxschumi]

cant download the dlc..dlc does not appear as bought even with our key activated..

[Vali_Lutzifer]

So people short version with are the contents all Drin only dlc is shown to me just zero and I have to play completely without mods with mods the dlc is gone again

[Bruixot]

https://twitter.com/HOI_Game/status/1463196540877647883

They are looking into it.

[Sargeist]

i have also opened ticket to paradox directly so if i have something solid ill share

[lang]

Originally posted by Bruixot:

https://twitter.com/HOI_Game/status/1463196540877647883

They are looking into it.

Nice, we'll see.

[Sargeist]

well i already have response :
Good evening!
Please note that this is a macro so if we've already replied to your ticket and you feel this is very formal, that's the reason why ;)!

We are (painfully) aware of the current issue where you've redeemed a key for No Step Back yet it won't install on Steam. This is down to a backend issue with Steam where the key doesn't actually unlock the DLC correctly. Our team is in contact with Steam as we speak and working on a way to fix this as soon as humanly possible but sadly we don't have a timeframe. If all goes well we're talking an hour or two, but it could take a bit longer depending on how big of an issue it is and how difficult it is for Steam to remap the DLC.

We are really really sorry about this hassle and know you've been yearning for this DLC for a long time but rest assured we're working as fast as we can to fix this so you can get back to enjoying your game!

Kind regards,
Debbie

[fxschumi]

thanks for sharing! hopefully the 1 -2 hours are correct!

[weiserhase]

Yes Thank you i hope they fix it in a short period of time im hyped

[fxschumi]

i got another response from paradox:

Good evening!
Thank you for your patience regarding this, ehum, "slight" mess that we've managed to find ourselves in ><!

We finally know the entire story and to make it short and to the point: the key you were sent was incorrect, it didn't actually contain the DLC. For all effects and purposes it was a "shell" and had no data.

So how do I solve it?
You simply reach out to the store you bought it from, explain the situation and that you should get a new key. Feel free to reference that you've already spoken to Paradox about it should you so desire.

Are the stores aware of this?
Yes! All stores are being provided new keys and informed of the situation and will be providing you with the correct key. Small note on this, not all stores have gotten the keys yet, they're being distributed now and within a matter of hours all stores will have the correct keys.

Again, we're really sorry about this, it's a once in a blue moon situation and a first for us ><! It's very unfortunate that it had to be an awesome new release that coincided with this but sometimes things don't go as planed.


Kind regards, Christian

[ObjectMueller]

same

[-Norbert-]

Has anyone who got it from MMOGA got it yet, or do we all have to jump through the hoops fxschumi described?