VULKAN driver issues / Game not starting up / Instant crash

[EGO_zav]

This thread collects various solutions to issues with for graphiccard related crashes and issues.
The general rule is: If the game does not run or causes problems FIRST try upgrading to the latest driver.

Crash on startup / related o steam overlay not working with Vulkan

If the game crashes at gamestart and/or when starting a new game, try if disabling the Steam overlay fixes it. --> We are working on fixing this on our side of course.

Vulkan crashes 1

1. Try run vulkaninfo in command promt, If get error goto 2 :)
2. uninstall Nvidia driver with DDU(Display Driver Uninstaller)
3. Install latest driver.

for AMD Graphic cards users: Please consider to upgrade your driver to optional version 18.12.1


--> If DDU delete did not work vulcan(simply reinstall driver no fixing problem in vulcan)

Laptop with Nviia + Intel GPU / Computer with multiple graphic cards

Vulkan engine might be trying to open the wrong graphic card. To fix this you can temporarily disable a graphic card in your device manager without physically taking the card out of your machine.

Problems with Windows 8.1 on AMD hardware

We are aware that on Windows 8/8.1 the minimum recommended driver version is officially not supported by AMD anymore. You can try out the Windows 7 drivers, but have to do on your own risk.

We are currently investigating the situation and looking into alternative solutions.

Vulkan new driver installation not fixing issues

Because an older AMD driver did not correctly uninstall there are sometimes incorrect files left on the systems. Usersr report: If running vulkaninfo from the command prompt shows

"C:\WINDOWS\System32\amd-vulkan64.json does not have an 'api_version' field".

A possible fix is to manually delete the file "amd-vulkan64.json" and then reinstall the latest AMD driver. (use on your own risk though).

Game not working with file compression for game folder

Some users report: If you have black screen on startup try to disable Windows compression on game's directory with whole files.

Obvious graphical glitches after longer time of playing

This could be caused by your GPU running out of memory. We have this reproduced with 3 to 4GB GPUs when running in 4K for example. The game does currently not warn you that this is a bad idea. We will add a warning.

A note about VSync for Nvidia based systems:

Nvidia drivers have a minor issue with how they name their VSync options towards Vulkan games (like X4). You will therefore note, that the default VSync mode name "Triple Buffering VSync” is in fact NO VSYNC. You may have to try out the others modes depending on your driver version. Nvidia is working on fixing this naming issue.


If everything else fails, please email your DXDiag and VULKANINFO output to [e-mail]

-Bernd

[byunjoe]

Początkowo opublikowane przez Spok:

If you have black screen on startup try to disable Windows compression on game's directory with whole files. It worked for me.

I can confirm that this solved my problem. Right click on the X4: Foundations folder, and uncheck "Compress contents to save disk space" under the second group, "Compress or Encrypt attributes".

[FearMuss]

Tried disabling the overlay and running as an administrator and that seemed to fix a freeze I had at the main screen.

[Flakweazel]

Początkowo opublikowane przez Dem:

https://steamcommunity.com/profiles/76561198042698811 you are a ^#$^#% god...ty

Początkowo opublikowane przez dwoob:

I managed to fix the game's CTD due to vulkan error.

I used to have an AMD card in the past before I upgraded to NVidia, which apparently left an old vulkan file on my computer. The message I got after running vulkaninfo from the command prompt was "C:\WINDOWS\System32\amd-vulkan64.json does not have an 'api_version' field".

Tried running DDU and reinstalling my NVidia drivers but that didn't work for me. So I decided to manually delete that "amd-vulkan64.json" file, which did the trick for me. The game now starts up, and I can finally have a look at it lol

this fixed my issue

[EGO_zav]

Początkowo opublikowane przez General89:

Win7 64bit... failure... vkEnumeratedPhysicalDevices was failed on -3.... WTF???ß all drivers are new!!!

What Graphiccard and driver?

[Latspl]

Did I understand correctly that the game will never start on radeon 6970HD? and pre-order collector's edition was the wrong decision
I described the problem above...

[Wolk]

Początkowo opublikowane przez Kanaro Min:

Początkowo opublikowane przez Wolk:

sorry for bad english. google translate ХD without "Vulkan" the game will not work?

Correct. Your video card has to support Vulkan (most recent ones in last few years do). You should download the latest drivers for your card and update.

Unfortunately my video card does not support Vulkan.

[Kanaro Min]

Początkowo opublikowane przez Wolk:

Unfortunately my video card does not support Vulkan.

You have two choices then: 1) New video card. 2) Refund

The game was built on the Vulkan platform, and will not run without it.

[Wolk]

Początkowo opublikowane przez Wolk:

Początkowo opublikowane przez Kanaro Min:

Correct. Your video card has to support Vulkan (most recent ones in last few years do). You should download the latest drivers for your card and update.

Unfortunately my video card does not support Vulkan.
Will you adapt the game for video cards that do not support Vulkan, or can you make a refund?

[EGO_Owen]

Początkowo opublikowane przez Latspl:

Did I understand correctly that the game will never start on radeon 6970HD? and pre-order collector's edition was the wrong decision
I described the problem above...

Hi. Unfortunatly, no, the 69xx series does not support Vulkan, which X4 uses. Thank you for purchasing the collectors edition but of course, should you not be able to run it, feel free to refund!

[Wolk]

Początkowo opublikowane przez Kanaro Min:

Początkowo opublikowane przez Wolk:

Unfortunately my video card does not support Vulkan.

You have two choices then: 1) New video card. 2) Refund

The game was built on the Vulkan platform, and will not run without it.

clear thanks for the reply

[EGO_Owen]

Thanks for the feedback so far. This thread has been replaced with: https://steamcommunity.com/app/392160/discussions/0/1743353164083992443/