VULKAN driver issues / Game not starting up / Instant crash

[EGO_zav]

This thread collects various solutions to issues with for graphiccard related crashes and issues.
The general rule is: If the game does not run or causes problems FIRST try upgrading to the latest driver.

Crash on startup / related o steam overlay not working with Vulkan

If the game crashes at gamestart and/or when starting a new game, try if disabling the Steam overlay fixes it. --> We are working on fixing this on our side of course.

Vulkan crashes 1

1. Try run vulkaninfo in command promt, If get error goto 2 :)
2. uninstall Nvidia driver with DDU(Display Driver Uninstaller)
3. Install latest driver.

for AMD Graphic cards users: Please consider to upgrade your driver to optional version 18.12.1


--> If DDU delete did not work vulcan(simply reinstall driver no fixing problem in vulcan)

Laptop with Nviia + Intel GPU / Computer with multiple graphic cards

Vulkan engine might be trying to open the wrong graphic card. To fix this you can temporarily disable a graphic card in your device manager without physically taking the card out of your machine.

Problems with Windows 8.1 on AMD hardware

We are aware that on Windows 8/8.1 the minimum recommended driver version is officially not supported by AMD anymore. You can try out the Windows 7 drivers, but have to do on your own risk.

We are currently investigating the situation and looking into alternative solutions.

Vulkan new driver installation not fixing issues

Because an older AMD driver did not correctly uninstall there are sometimes incorrect files left on the systems. Usersr report: If running vulkaninfo from the command prompt shows

"C:\WINDOWS\System32\amd-vulkan64.json does not have an 'api_version' field".

A possible fix is to manually delete the file "amd-vulkan64.json" and then reinstall the latest AMD driver. (use on your own risk though).

Game not working with file compression for game folder

Some users report: If you have black screen on startup try to disable Windows compression on game's directory with whole files.

Obvious graphical glitches after longer time of playing

This could be caused by your GPU running out of memory. We have this reproduced with 3 to 4GB GPUs when running in 4K for example. The game does currently not warn you that this is a bad idea. We will add a warning.

A note about VSync for Nvidia based systems:

Nvidia drivers have a minor issue with how they name their VSync options towards Vulkan games (like X4). You will therefore note, that the default VSync mode name "Triple Buffering VSync” is in fact NO VSYNC. You may have to try out the others modes depending on your driver version. Nvidia is working on fixing this naming issue.


If everything else fails, please email your DXDiag and VULKANINFO output to [e-mail]

-Bernd

[Dwoob]

I managed to fix the game's CTD due to vulkan error.

I used to have an AMD card in the past before I upgraded to NVidia, which apparently left an old vulkan file on my computer. The message I got after running vulkaninfo from the command prompt was "C:\WINDOWS\System32\amd-vulkan64.json does not have an 'api_version' field".

Tried running DDU and reinstalling my NVidia drivers but that didn't work for me. So I decided to manually delete that "amd-vulkan64.json" file, which did the trick for me. The game now starts up, and I can finally have a look at it lol

[Dem]

https://steamcommunity.com/profiles/76561198042698811 you are a ^#$^#% god...ty

dwoob님이 먼저 게시:

I managed to fix the game's CTD due to vulkan error.

I used to have an AMD card in the past before I upgraded to NVidia, which apparently left an old vulkan file on my computer. The message I got after running vulkaninfo from the command prompt was "C:\WINDOWS\System32\amd-vulkan64.json does not have an 'api_version' field".

Tried running DDU and reinstalling my NVidia drivers but that didn't work for me. So I decided to manually delete that "amd-vulkan64.json" file, which did the trick for me. The game now starts up, and I can finally have a look at it lol

[Mitsuki美月魔女]

dwoob님이 먼저 게시:

I managed to fix the game's CTD due to vulkan error.

I used to have an AMD card in the past before I upgraded to NVidia, which apparently left an old vulkan file on my computer. The message I got after running vulkaninfo from the command prompt was "C:\WINDOWS\System32\amd-vulkan64.json does not have an 'api_version' field".

Tried running DDU and reinstalling my NVidia drivers but that didn't work for me. So I decided to manually delete that "amd-vulkan64.json" file, which did the trick for me. The game now starts up, and I can finally have a look at it lol

YESSSS
it works!!!

[Gemini_1987]

checking every thread i can and no one seems to know how to fix the error code 212, any help would be appreciated. and no, google dont help.

[ramses]

@DWoob I owe you a beer ... the developers some more ;)

Thx this helps me also!

[Zeldir]

dwoob님이 먼저 게시:

I managed to fix the game's CTD due to vulkan error.

I used to have an AMD card in the past before I upgraded to NVidia, which apparently left an old vulkan file on my computer. The message I got after running vulkaninfo from the command prompt was "C:\WINDOWS\System32\amd-vulkan64.json does not have an 'api_version' field".

Tried running DDU and reinstalling my NVidia drivers but that didn't work for me. So I decided to manually delete that "amd-vulkan64.json" file, which did the trick for me. The game now starts up, and I can finally have a look at it lol

I too deleted amd-vulkan64.json, but i NOW actually got an error message instead of just a crash:
X4 - Fatal error
A fatal error has occurred and X cannot recover:
vkEnumerateInstanceExtensionProperties(NULL, &count, NULL) Failed with err -3(c:\dev\p1\src\x4\xgfx\be\vulkan/video_vk.cpp, 788)
Version 1.00 - Code revision 323021

[RizzoTheRat]

Reinstalled on the D drive rather than my default in C:\programfiles\etc AND IT WORKS! WOOHOO. C is an SSD and D a spinny disk, I assume that couldn't be anything to do with it can it?

[Just Ivan]

Hey guys, I know I've not buy the game yet, but I've looking the amd-vulkan64.json file and guess what...
There's TYPO inside this file it's written: "abi_versions"
so the cmd command vulkaninfo said that this file doesn't have "api_version"
LOL, so guys u can just rename that TYPO with "api_version" and it should be good now

[nightphreak]

having a similar issue, but a different file... WARNING: [Loader Message] Code 0 : loader_icd_scan: ICD JSON C:\Windows\SysWow64\amd-vulkan32.json does not have an 'api_version' field. can't find any information on this anywhere.

[bubbabenali]

dwoob님이 먼저 게시:

I managed to fix the game's CTD due to vulkan error.

I used to have an AMD card in the past before I upgraded to NVidia, which apparently left an old vulkan file on my computer. The message I got after running vulkaninfo from the command prompt was "C:\WINDOWS\System32\amd-vulkan64.json does not have an 'api_version' field".

Tried running DDU and reinstalling my NVidia drivers but that didn't work for me. So I decided to manually delete that "amd-vulkan64.json" file, which did the trick for me. The game now starts up, and I can finally have a look at it lol

Worked for me, too, Thank you very much.

Now, if I only could see the Mouse coursour in game...

[Zeldir]

nightphreak님이 먼저 게시:

having a similar issue, but a different file... WARNING: [Loader Message] Code 0 : loader_icd_scan: ICD JSON C:\Windows\SysWow64\amd-vulkan32.json does not have an 'api_version' field. can't find any information on this anywhere.

get Notepad++ to edit the json file

[Dwoob]

Zeldir Gaming님이 먼저 게시:

I too deleted amd-vulkan64.json, but i NOW actually got an error message instead of just a crash:
X4 - Fatal error
A fatal error has occurred and X cannot recover:
vkEnumerateInstanceExtensionProperties(NULL, &count, NULL) Failed with err -3(c:\dev\p1\src\x4\xgfx\be\vulkan/video_vk.cpp, 788)
Version 1.00 - Code revision 323021

Did you go from amd to nvidia in the past like in my situation? If not, maybe try reinstalling the vulkan runtime from https://vulkan.lunarg.com/sdk/home to see if that fixes your problem. No guarantees though.

[zorczet]

guys, is vulcan running on GTX480 ?!?!?!, is this the problem? vukan log says only from gtx600

if not i have to buy a new graphic card so i have to know if this is the problem

[Dwoob]

Ivan Zhong님이 먼저 게시:

Hey guys, I know I've not buy the game yet, but I've looking the amd-vulkan64.json file and guess what...
There's TYPO inside this file it's written: "abi_versions" : "1.0.0"
so the cmd command vulkaninfo said that this file doesn't have "api_version"
LOL, so guys u can just rename that TYPO with "api_version" and it should be good now

Good find lol, I didn't even check the file as I had no use for it with my nvidia :D

[Chief Smackahoe]

playing on MSI laptop and this game will not detect my gtx 1060! I updated the drivers, i disabled my intel hd, and when I open up grphics in game it says it is using default microsoft # 1. what do i do?