ffxiv launcher doesn't work

[MyEnemy]

Whenever I open the ffxiv demo it just make a rectangular black box that I can minimize or close. Nothing happens and I can't play the game. I tried installing it from their website and steam and I get the same problem either way.

[straygator]

I am having the same problem. I submitted a trouble ticket to Square Enix and they have not replied. I tried all of the "fixes" that I found by searching the internet and none of them worked.

[Asphe]

Originally posted by MyEnemy:

Whenever I open the ffxiv demo it just make a rectangular black box that I can minimize or close. Nothing happens and I can't play the game. I tried installing it from their website and steam and I get the same problem either way.

Set Internet Explorer as your default browser, update it. Set all it's settings to the default. Then try FF14 again. (you can set whatever browser you want as your default now).

[MyEnemy]

Originally posted by Asphe:

Originally posted by MyEnemy:

Whenever I open the ffxiv demo it just make a rectangular black box that I can minimize or close. Nothing happens and I can't play the game. I tried installing it from their website and steam and I get the same problem either way.

Set Internet Explorer as your default browser, update it. Set all it's settings to the default. Then try FF14 again. (you can set whatever browser you want as your default now).

No effect

[Asphe]

Use Notepad or similar TXT editor, open the config file found here:

My Documents/My Games/FINAL FANTASY XIV - A Realm Reborn/FFXIV.cfg

Look for this line of text "CutsceneMovieOpening", change that to 1, if it's 0. Or to 0 if it's 1.

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Try resetting IE's setting too, not just the 'default'

This is the 'Reset' under Advanced

[Freyar]

Could add *.finalfantasyxiv.com as a trusted site.

[Smoking Arr]

I had the same issue (full game). Instructions in the black box were to open IE settings and allow cookies and enable Active Scripting (which I didn't have to do). My IE was blocking all cookies and that was the issue.

[straygator]

Originally posted by Asphe:

Use Notepad or similar TXT editor, open the config file found here:

My Documents/My Games/FINAL FANTASY XIV - A Realm Reborn/FFXIV.cfg

Look for this line of text "CutsceneMovieOpening", change that to 1, if it's 0. Or to 0 if it's 1.

-----

Try resetting IE's setting too, not just the 'default'

This is the 'Reset' under Advanced

This lin of text doesn't exist in my .cfg file
So far, NONE of these suggestions have worked.

[Freyar]

Might be a line about EULA.

[straygator]

Originally posted by Freyar:

Might be a line about EULA.

That didn't work either.
Can someone PLEASE tell me how to fix my launcher?!?!?

[Freyar]

Originally posted by straygator:

Originally posted by Freyar:

Might be a line about EULA.

That didn't work either.
Can someone PLEASE tell me how to fix my launcher?!?!?

There's something royally screwed up with IE on your box then. Either security settings wise or compatability wise.

[straygator]

Originally posted by Freyar:

Originally posted by straygator:

That didn't work either.
Can someone PLEASE tell me how to fix my launcher?!?!?

There's something royally screwed up with IE on your box then. Either security settings wise or compatability wise.

I have TONS of other games ionstalled and download music and movies.
Never had this issue before. Any other suggestions?

[Freyar]

Originally posted by straygator:

Originally posted by Freyar:

There's something royally screwed up with IE on your box then. Either security settings wise or compatability wise.

I have TONS of other games ionstalled and download music and movies.
Never had this issue before. Any other suggestions?

Which probably didn't rely on IE for it's launcher. Without know what your settings are in IE and your trusted sites, etc. we can't help you further.

[Asphe]

Originally posted by straygator:

This lin of text doesn't exist in my .cfg file

The install has failed. This line of text will exist if the installation was ok. Instead of redownloading the whole thing, you can try renaming the game folder, uninstall completely then begin the installation. Interrupt the process when it starts to patch. Then copy over / restore the original folder.

Without that 'line', you'll just get a black empty box in the IE window.

-----

You DID try adding the 'line of text' in the .cfg file?

[Asphe]

Example FFXIV.cfg file content:

-----

<FINAL FANTASY XIV Config File>

<Version>
GuidVersion 538050324
ConfigVersion 2
Language 1
Region 2

<Network Settings>
UPnP 1
Port 55296
LastLogin0 20827539
LastLogin1 4194304
WorldId 90
ServiceIndex 0

<Display Settings>
MainAdapter
ScreenLeft 6
ScreenTop 30
ScreenWidth 1600
ScreenHeight 900
ScreenMode 0
FullScreenWidth 1920
FullScreenHeight 1080
Refreshrate 60
Fps 1
AntiAliasing 1
FPSInActive 0
ResoMouseDrag 1
MouseOpeLimit 0
LangSelectSub 0
Gamma 0
UiBaseScale 3

<Graphics Settings>
TextureFilterQuality 2
TextureAnisotropicQuality 0
SSAO 0
Glare 2
DepthOfField 0
RadialBlur 0
Vignetting 0
GrassQuality 3
TranslucentQuality 0
ShadowVisibilityType 2
ShadowSoftShadowType 0
ShadowTextureSizeType 2
ShadowCascadeCountType 1
LodType 0
StreamingType 0
GeneralQuality 1
OcclusionCulling 1
ShadowLOD 1
PhysicsType 1
MapResolution 1
ShadowVisibilityTypeSelf 1
ShadowVisibilityTypeParty 1
ShadowVisibilityTypeOther 1
ShadowVisibilityTypeEnemy 1
PhysicsTypeSelf 2
PhysicsTypeParty 2
PhysicsTypeOther 2
PhysicsTypeEnemy 2
ReflectionType 1
ScreenShotImageType 0

<Sound Settings>
IsSoundDisable 0
IsSoundAlways 1

<Font Settings>

<GamePad Settings>
PadGuid 538050324
InstanceGuid {91F2AA70-A84E-11E0-8001444553540000}
ProductGuid {001B045E-0000-0000-0000504944564944}
DeadArea 0.550000
Alias {90,91,88,89,41,40,32,33,73,72,48,49,1,3,2,0,4,6,8,5,7,9,11,10}
AlwaysInput 0
ForceFeedBack 0
PadPovInput 1
PadMode 0
PadAvailable 0
PadReverseConfirmCancel 0
PadSelectButtonIcon 0
WaterWet 1
DisplayObjectLimitType 0
WindowDispNum 0
ScreenShotDir "C:\Users\Traith\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\screenshots"
SupportButtonAutorunEnable 0
AutoAfkSwitchingTime 3
AccessibilitySoundVisualEnable 0
AccessibilitySoundVisualDispSize 100
AccessibilitySoundVisualPermeabilityRate 50

<Mouse Settings>
MouseAutoFocus 0

<UI Settings>
MouseSpeed 0.500000

<Move Operation>
BattleEffect 1
BGEffect 1
SystemMouseOperationSoftOn 0
SystemMouseOperationTrajectory 1
SystemMouseOperationCursorScaling 0

<Cutscene Settings>
CutsceneMovieVoice 0
CutsceneMovieCaption 4294967295
CutsceneMovieOpening 1

<SoundPlay Settings>
SoundMaster 45
SoundBgm 20
SoundSe 50
SoundVoice 100
SoundEnv 100
SoundSystem 100
SoundPlayer 100
SoundParty 55
SoundOther 35
IsSndMaster 0
IsSndBgm 0
IsSndSe 0
IsSndVoice 0
IsSndEnv 0
IsSndSystem 0
SoundDolby 0
SoundMicpos 75
SoundChocobo 1
SoundCfTimeCount 1

<GamePad Button Settings>
PadButton_L2 XHB_Left_Start
PadButton_R2 XHB_Right_Start
PadButton_L1 Autorun_Support
PadButton_R1 Hotbar_Set_Change
PadButton_Triangle Jump
PadButton_Circle Cancel
PadButton_Cross Accept
PadButton_Square Map_Sub
PadButton_Select HUD_Select
PadButton_Start MainCommand
PadButton_LS Move_Operation
PadButton_RS Camera_Operation
PadButton_L3 Lockon_and_Sword
PadButton_R3 Camera_Modechange

<CUSTOM CONFIGURATION>
-----

FFXIV_BOOT.cfg

-----

<FINAL FANTASY XIV Boot Config File>

<Version>
Version 2
Language 1
Region 2
EulaAgreement 1
StartupCompleted 1
B4EulaAgreement 1
BootVersionCheckMode 0
ConfigReset 0
-----

[straygator]

Originally posted by Asphe:

Originally posted by straygator:

This lin of text doesn't exist in my .cfg file

The install has failed. This line of text will exist if the installation was ok. Instead of redownloading the whole thing, you can try renaming the game folder, uninstall completely then begin the installation. Interrupt the process when it starts to patch. Then copy over / restore the original folder.

Without that 'line', you'll just get a black empty box in the IE window.

-----

You DID try adding the 'line of text' in the .cfg file?

I just tried adding that line of text, It didn't allow me to assign a or to it.
Launch still failed

While Installing (from Steam) it never even gets to "patch" It completes the install, but launcher wont work.