This game is way too challenging. I can't even get past the log in. I have never had such a unique experience trying to recover a password and username. Most of my hours logged in this game have been on the home screen trying to recover this information. The customer service process hit me with a permanent debuff of having two Square Enix accounts. This debuff makes it impossible to change the password of your original account because a new account overrides your security questions. The reason I made a second account? Customer support can only be contacted by having your account logged in and the only thing I can think of is to recover my original account name by contacting customer support. A casual homescreen player may think recovering your account name is easy because of the “recover Username and password” button. That button actually only lets you change the password and will not inform you of your username.

If you do purchase this game make sure to save your password and username in an email to yourself. Trying to get your account info back from square Enix customer support is the 10th circle of hell. They do not have a number to contact and just use the texting process in their website. They will not respond for a few days and by that point I didn't even care anymore.

goated MMO

Just got finished with A Realm Reborn, can't wait to play the rest of the game!