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https://www.youtube.com/watch?v=NisCkxU544c
on the end of your windows taskbar, next to the icon for battery(if laptop) and internet, you should have an audio icon, if you right-click on it you should have an option called "playback devices" this will open a window literally just called "sound" if your headset is a seperate playback device in there you might have to right click on it and "set as default device" for the audio to come through correctly, the same applies to microphones(recording devices) if you have trouble with that,
note however that not all headsets are listed as a seperate device in the playback/recording tabs, if they aren't there then they are not a seperate device and just transport audio as if your headset is just an extension of the speakers
cheers!
Like ensuring your Windows Playback/Recording is set to your Headset prior to a game launch. Don't go hotplugged devices during gameplay.