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What does the crash message say?
Go to Reliability History, find the crash, Right Click, View Technical Details, look at the Fault Module line, what does it say?
Common problem for 8/9 series mobile nvidia gpus solution is to set the game to Borderless Windowed instead of Fullscreen.
type "DXDiag"
Display tab, Chip Type =
Driver Date/Version would also be helpful (right side).
Alternative
Speccy software
https://www.piriform.com/speccy/builds
Alternative.
Just click "Start Button" at the bottom left of your screen. once opened, just start typing "dxdiag" and push enter.
Anyways... I think that's a ATi 4550.
http://pcidatabase.com/search.php?device_search_str=0x9540
That card doesn't support DX11. The only solution is to Force DX10 mode. It may not be playable maybe it will after that.. no clue. Results seem to vary but it will launch it and "run" it, just might not be playable.
Read the description on this video
https://www.youtube.com/watch?v=G0cnJ30Xxyg
/watch?v=G0cnJ30Xxyg
https://www.you tube.com/watch?v=G0cnJ30Xxyg
*edit*
Good luck. I have a bad feeling about it in your case.
This isn't a problem on EA's forums. People post their system specs after being asked once.
System Model: M52BC_M32BC
BIOS: 0303
Processor: AMD FX(tm)-8310 Eight-Core Processor
Memory 8192MB RAM
DirectX Version: DirectX 11
Display Tab of DXDiag.