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I had an issue with Mama Murphy not sitting in her chair, and deleting it, then making a new one, fixed it.
I even tried deleting the shop and replacing it.
I'm having this problem, too (roughly). I told him to go to Sanctuary from the hotel, and went through his job dialogue there (in Sanctuary), sending him to Sanctuary. When I assigned him to the trade emporium, he successfully used it. When I talk to him however, a trading interface opens up with no items in either of our inventories instantly with no dialogue or anything preceding it.
I've tried storing and replacing the emporium, but it doesn't seem to work. He still just stands at the shop and does nothing.
Edit: I've seen some people just needed to restart their games for it to work, but it doesn't work for me. Will try other possible solutions.
Edit 2: Well, he now will barter with me. It's inconsistent and glitch-y, though (he has previous dialogues, opens barter menu without giving the option to, I offer him a job, etc). I'm not exactly sure what I did to fix it.
The first time I used him I had him set up in Sanctuary, the shop worked fine, but I had to cycle through 3 different conversations before he would sell to me every time I talked to him.
Most recently, After having the second conversation with him in Sanctuary I sent him to Vault 88. This time he seemed to work perfectly. He had a unique line of dialogue and the correct menu popped up immediately.
I know there's no fix here, but all the level 4 merchants have been bugged in one way or another since launch and I'm just throwing my experience into the mix in the hopes that it may one day lead to a solution.
I had the same problem with a trading interface opening up with him having no items (just blank).
And then I realized I was trying to trade (bargain) with him at night, when the shop hours are supposed to be closed. Talked to him during the day, trading (bargaining) worked just fine.