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I had that bug once. I used the following console commands on PC to fix it: prid 47ec2 ; enable (From the Wiki)
There were two Jacks in the room, old and young. Talked to young Jack to get the gun. Then typed disable in the console to remove the young Jack when the quest was completed.
If one waits too long before retrieving Lorenzo's Artifact as a reward, it is possible for Jack to age regardless of the quest and have his younger version disappear from the game world- making it impossible to obtain without console commands. Spawning young Jack in will not help either, as he will only mention that he has great news repeatedly and otherwise cannot be interacted with.
The young version of Jack remains at the point where the quest marker points, albeit disabled. He can be enabled using the console command prid 47ec2, followed by enable, he can from here on be interacted with normally to receive the gun. (You can disable him afterwards. (He must be the target))