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In Steam click Help then System Information.
right-click, "copy to clipboard" then CTRL + V (paste) that to here.
also im' assuming since you're new to the game you're not using any mods. just the regular install, "vanilla"? correct?
you said you tried a couple of these things already but i still have to say them because of how important they are.
+ Try disabling steam overlay VR and cloud sync under game properties. in steam, click: LIBRARY -> HOME -> FALLOUT 4 -> MANAGE (SETTINGS) -> PROPERTIES -> GENERAL ->
uncheck the boxes that say:
- use desktop game theatre while steam VR is active
- keep games saves in the steam cloud for fallout 4
+ try updating your graphics drivers
it commonly means your hardware can't run the game, or doesn't support it. usually, it just means you need to update your drivers.
* if you are using an nVidia card, make sure you have the 'Weapon Debris' setting off
+ try validating the game files using the steam validator
+ if you have too many save game files, try deleting some of them. (you probably don't yet)
+ try running the game at the same resolution as your desktop resolution. go in to settings in the launcher to change it. fallout also wants to run at 1920x1080 resolution so you could try running it at that. another thing people do that sometimes works is running the game in a full-screen window (windowed-mode)+ try running the game at the same resolution as your desktop resolution. go in to settings in the launcher to change it.
+ if you run microsoft one drive, try disabling it while you play and see if it helps. some users have reported problems associated with one drive.
+ you could try deleting the following 2 files. maybe there's a bad setting in there:
- C:\Users\aaron\Documents\My Games\Fallout4\Fallout4Custom.ini
- C:\Users\aaron\Documents\My Games\Fallout4\Fallout4Prefs.ini
then when you reboot the game, it might crash. it's ok, just reboot it again and it will have remade these files with their default settings.
* change the folder name 'aaron' to the name of your PC
+ try adjusting the max frame rate to 60 fps in your graphics card settings
https://exputer.com/guides/errors/fallout-4-black-screen-issue/
+ Install Fallout 4 and Steam on the same drive
+ Run Fallout 4 in compatibility mode
- Right-click on the Fallout 4 executable file and select properties.
- Open the Compatibility tab.
-Checkmark the box “Run this Program in Compatible mode for” under the compatibility mode.
- Select a version of Windows older than your own.
- Apply the settings and launch the game.
+ Enable Borderless Window Mode
- Launch Fallout 4 through steam.
- Click on Options.
- Tick the Windowed Mode box and enable Borderless.
- Run the game and check if the problem persists.
+ Disable Antivirus Software
+ Edit Configuration Files
Navigate to this location in your windows explorer: C:\Users\username\Documents\mygames\fallout4.
Locate and click on fallout4prefs.ini.
Find the following variables and edit them as shown.
They should be in the [Display] section
A gaming laptop. Specifically, an Alienware M17 R3.
https://www.dell.com/support/manuals/en-us/alienware-m17-r3-laptop/alienware-m17r3-setup-specs/operating-system?guid=guid-7b81d002-0a69-4d28-9c38-bbcdf7051010&lang=en-us
did you try any of the troubleshooting tips i posted?
since you won't paste to me your system specs from the steam readout i have to ask the questions i want to know individually.
so, is it windows 10 still or upgraded to 11?
when was windows installed?
how much RAM is in it right now?
what is the desktop resolution set to?
what is the game resolution set to run at?
what is the display refresh rate set to? (60Hz, 70Hz, 90Hz, 144Hz, 300Hz)?
are you trying to run it in widescreen mode?
which GPU came with it?
- NVIDIA GeForce GTX 1650 Ti
- NVIDIA GeForce GTX 1660 Ti
- NVIDIA GeForce RTX 2060
- NVIDIA GeForce RTX 2070
- NVIDIA GeForce RTX 2070 Super
- NVIDIA GeForce RTX 2080 Super
- AMD RX 5500M
what are these Video Card specs:
Driver:
DirectX Driver Name: *.dll
Driver Version: 27.20.22001.16006
DirectX Driver Version: 27.20.22001.16006
Driver Date: example
to copy that info though:
In Steam click Help then System Information.
right-click the mouse. so for you it would be a touch in the lower-right corner of the laptop touch sensor. do that in the area where it shows the readout of information. a little menu pops up. choose "copy to clipboard"
then come back here, open a reply box and click inside it. press CTRL + V to paste that to here.
So I put in the details
Computer Information:
Manufacturer: Alienware
Model: Alienware m17 R3
Form Factor: Laptop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
CPU Family: 0x6
CPU Model: 0xa5
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 2592 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 2070 Super
DirectX Driver Name: nvldumd.dll
Driver Version: 30.0.14.7135
DirectX Driver Version: 30.0.14.7135
Driver Date: 7 7 2021
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 300 Hz
DirectX Card: NVIDIA GeForce RTX 2070 Super
VendorID: 0x10de
DeviceID: 0x1e91
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 15.04" x 8.46" (17.24" diag)
38.2cm x 21.5cm (43.8cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x
VR Hardware:
VR Headset: None detected
i'm still gonna ask if you tried these 6 things yet?
+ try validating the game files using the steam validator
+ Try disabling steam overlay VR and cloud sync under game properties. in steam, click: LIBRARY -> HOME -> FALLOUT 4 -> MANAGE (SETTINGS) -> PROPERTIES -> GENERAL ->
uncheck the boxes that say:
- use desktop game theatre while steam VR is active
- keep games saves in the steam cloud for fallout 4
+ try running the game at the same resolution as your desktop resolution. go in to settings in the launcher to change it. fallout also wants to run at 1920x1080 resolution so you could try running it at that. another thing people do that sometimes works is running the game in a full-screen window (windowed-mode)+ try running the game at the same resolution as your desktop resolution. go in to settings in the launcher to change it.
+ if you run microsoft one drive, try disabling it while you play and see if it helps. some users have reported problems associated with one drive.
+ you could try deleting the following 2 files. maybe there's a bad setting in there:
- C:\Users\aaron\Documents\My Games\Fallout4\Fallout4Custom.ini
- C:\Users\aaron\Documents\My Games\Fallout4\Fallout4Prefs.ini
then when you reboot the game, it might crash. it's ok, just reboot it again and it will have remade these files with their default settings.
* change the folder name 'aaron' to the name of your PC
+ try adjusting the max frame rate to 60 fps in your graphics card settings
So I tried validating the files, uninstalling onedrive, and turning off the VR thing. Still have the same problem. Also the resolution for the game and my laptop is the same and I even tried making the resolution for the game 'lower' than my laptop. Still failed.
https://steamcommunity.com/app/377160/discussions/0/3201495551728109961/
so to do this you would just right-click on your fallout4.exe shortcut (the icon you launch the game from). then select PROPERTIES at the bottom of that menu that pops up.
now where it says TARGET "C:\Program Files\Steam\steamapps\common\Fallout 4\Fallout 4.exe"
you edit that line and make it look just like this
another potential fix, and this might be the one for you too because you're also running at 300 HZ monitor refresh rate
file:
C:\Users\aaron\Documents\My Games\Fallout4\Fallout4Prefs.ini
(change 'aaron' to the name of your PC)
setting:
iPresentInterval=1
in the [Display] section, near the top.
Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: GE76 Raider 10UG
Form Factor: Laptop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-10870H CPU @ 2.20GHz
CPU Family: 0x6
CPU Model: 0xa5
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 2208 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: Intel(R) UHD Graphics
DirectX Driver Name: nvldumd.dll
Driver Version: 27.20.100.8935
DirectX Driver Version: 30.0.14.9729
Driver Date: 10 28 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 300 Hz
DirectX Card: NVIDIA GeForce RTX 3070 Laptop GPU
VendorID: 0x10de
DeviceID: 0x249d
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 15.04" x 8.46" (17.24" diag)
38.2cm x 21.5cm (43.8cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (Realtek(R) Audio)
Memory:
RAM: 32583 MB
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 951293 MB
Largest Free Hard Disk Block: 364087 MB
OS Install Date: Mar 31 2021
Game Controller: PS5 Controller detected
MAC Address hash: f8aba56626b007c08498fc410b08d47dac9a11da
Storage:
Disk serial number hash: 9d140cb3
Number of SSDs: 1
SSD sizes: 1024G
Number of HDDs: 0
System information for reference. I'm going to open a ticket with Bethesda. I know it's just going to lead to a refund though. We know how Bethesda cares about their customers. Good luck OP.
My laptop would not allow me to edit that. I tried.
+ you could try deleting the following 2 files. maybe there's a bad setting in there:
- C:\Users\aaron\Documents\My Games\Fallout4\Fallout4Custom.ini
- C:\Users\aaron\Documents\My Games\Fallout4\Fallout4Prefs.ini
* change the folder name 'aaron' to the name of your PC
then when you reboot the game, it might crash. it's ok, just reboot it again and it will have remade these files with their default settings.
+ Edit Configuration Files
Navigate to this location in your windows explorer:
C:\Users\username\Documents\mygames\fallout4
Locate and click on fallout4prefs.ini
Find the following variables and edit them as shown.
They should be in the [Display] section
boot the game and see if it works. if not, then locate this file:
C:\Program Files\Steam\steamapps\common\Fallout 4\Fallout4_Default.ini
under [Display] on the iPresentInterval=1 line change the value to 0
locate this file: C:\Users\username\Documents\mygames\fallout4\Fallout4.ini
under [Display] on the iPresentInterval=1 line change the value to 0
yes i don't know why they have the same setting in like 4 files but be sure to change them all. then boot and try it.
and at this point i am honestly empty. no more ammo. my last round in the chamber says to reinstall the game and try it again.
if you reinstall, first uninstall through steam. steam leaves behind files it didn't put there so you then have to navigate to, and delete, the following 3 folders:
full uninstall = 3 folders to delete
C:\Users\aaron\Documents\My Games\Fallout4
C:\Users\aaron\AppData\Local\Fallout4
C:\Program Files\Steam\steamapps\common\Fallout 4
my computer name is 'aaron'. change yours to find the correct folder. if you installed on different drives then look there. if you don't see the APPDATA folder then it is hidden and you need to 'show hidden files and folders'
and then do a fresh install.
then let me know if the problem persists on a vanilla game.
you can keep your save game files if you have any progress, just move them out to a different folder before you delete that folder. then move them back in after the reinstall and you can try loading them up and see if it runs. they do sometimes.
based on all the problem -> solution i have read, and that i can see from your specs that you BOTH have monitors running at 300 Hz refresh rates, it looks like you just need to turn those refresh rates down. this game won't run that fast and that is all. old game, new hardware, you have to slow that hardware down to play this old tiger or it won't run