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still, it's such a disappointment of a customer service
It's just that you can't change them anymore, if you've already set up a custom one back in the day.
The only possible changes do seem to be to remove your custom avatar to the default one or to replace it with some other one from the prelisted games.
Maintaining a safe and inclusive environment for all players in our ecosystem is a core principle for Ubisoft. Starting June 6, as we continue to innovate and improve our services, we will perform necessary updates on our avatar upload and reporting system.
During this rework, new custom avatar uploads will be disabled for all new & existing accounts. Players will still be able to select an avatar from the Ubisoft gallery, proposing a large variety of avatars from our brands. More information can be found on our dedicated support article here:
https://www.ubisoft.com/en-gb/help/account/article/changing-the-avatar-on-your-ubisoft-account/000061960
We apologize for the inconvenience and will be looking forward to continuing to improve our ecosystem to provide a safer experience to all.
I will be locking this thread but if there is anything further we can assist with, please get back in touch.
Thank you!
- Ubisoft Support