Failed to synchronize cloud saves

[hazti]

title

[UbiKarl]

Hey landyyy™,

Thank you for reaching out to us and I am sorry to hear about the issue you ran into.

To try and resolve this, please try the following.

1. Open Uplay as administrator, click the menu icon at the top left and go to settings.
2. Untick "Enable cloud save synchronization for supported games"
3. Make backup of savegames - default location C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames
4. Remove the save file from the original folder.
5. Launch game, play till the game makes an autosave or you manually save. This is approximately 5-10 minutes of gameplay
6. Quit game, re-enable cloud saves and launch game again.
7. Select local save when prompted. Saves should be re-synced.

Should issue persist, let us know!

- Ubisoft Support

[aaaaaaaa]

I guess my issue persist

[Ubi-Orion]

Originally posted by aaaaaaaa:

I guess my issue persist

I'm sorry to hear that.

If this is still a problem for you after performing all of those suggested steps please open a support case with us so we can continue to investigate this.

You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo[support.ubisoft.com]
DxDiag[support.ubisoft.com]

Thanks.

- Ubisoft Support

[Squilbert]

This has been a problem for the past year (2021-2022) And after the fix it works for about 2 days, then starts giving the same issue afterwards. Unacceptable. Also requires login after the same period of time after every close of the game. No login is necessary for a steam synced server-side game. Login is successful after launch, regardless of login or not but STILL prompts after closing the game anyways.

[Ubi-Ciel]

Hey hey Squilbert,

I'm sorry to hear that. Can you confirm that you have attempted the steps previously provided by UbiKarl?

- Ubisoft Support

[worst caller on earth]

This doesnt work and i still could not fix this for 6 months pls fix it ubi

[PapyaMaster]

Same with me brother

[Stone Carrier]

Same here, I even tried the above steps

[𝓛𝓪𝓽𝓽𝓮]

Failed to synchronize cloud saves

I tried to play rainbow six siege, far cry 5, prince of persia forgotten sands, and still not working, cannot open the game to play, since only that thing appears.

Only today it started, and i highly doubt there are save games for rainbow six siege, as for the single player ones, i'd preffer not to download them all again, that would take me weeks.

As for what else i always have open, are microsoft edge with youtube and discord in the icon tray at the clock, and nvidia geforce.

Is there a way to fix this, or i have to redownload ubisoft connect client, would that affect my single player games saves?

I clicked on the enable cloud saves to uncheck and then to check it again, the issue still persist.

[76561199474863478]

Hey Star Wanderer

I've merged your thread with this existing one for the same topic, so we can get a better overview of the issue discussed.

If you could, please give the steps from this thread a try if you haven't already. (I would recommend this to everyone on here who has reported this issue happening to them), and if the problem persists, please open a support ticket with us as previously linked by Ubi-Orion, so the team can take a closer look.

Thank you!

- Ubisoft Support

[worst caller on earth]

The problem solved, and then 2 days later occured again ..... pls fix ubi

[76561199478578449]

Originally posted by dremz:

The problem solved, and then 2 days later occured again ..... pls fix ubi

Hey dremz,

If the issue persists, please follow the next steps mentioned in Ubi-Orion's post which can be found below.

- Ubisoft Support

Originally posted by Ubi-Orion:

Originally posted by aaaaaaaa:

I guess my issue persist

I'm sorry to hear that.

If this is still a problem for you after performing all of those suggested steps please open a support case with us so we can continue to investigate this.

You can reach us either through the {LINK REMOVED}support website by opening a live chat session or alternatively through our social media accounts on {LINK REMOVED}Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

{LINK REMOVED}MSInfo
{LINK REMOVED}DxDiag

Thanks.

- Ubisoft Support

[Kaeliya]

Ubisoft please fix it on steamdeck.